Submit a Review for Home Instead (Swansea)
Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea, SA5 4DL
View full details of Home Instead (Swansea)Latest Reviews for Home Instead (Swansea)
11 February 2026
I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who support her socially and visit her, however due to my mum's age and lack of sight, there were many tasks that were becoming more difficult for her. She was
initially unsure about people she didn't know coming into the house, but now she really likes the girls, enjoys their company and values their help. I now feel much more relaxed knowing that someone is checking on mum daily.
09 February 2026
Really happy with the service that we receive, very reliable and conscientious. Very happy client!
The staff are always on time and readily help with mealtimes, couldn't be happier.
So glad we chose home instead!
12 January 2026
Very thankful for the availability of staff in the office to update care plans and carer visits. Very thankful for their understanding to liaise with me when care staff change. Having been present when some care staff visit, I am struck by how intune and interested they are in my mum and her
experiences. They treat her with respect, valuing her decisions and choices, even if they are not considered safe e.g. reheating food against manufacturer instructions, respect her desire to "waste not want not". I trust them to support her as I would which is a great lifting of a heavy burden. Thank you.
As mum finds socialising and speaking difficult, if all care activities are completed, sometimes the 1 hour is too much, hence the lower rating on value for money.
01 October 2025
Excellent service, staff in the office are very approachable and helpful. The caring staff are very friendly, helpful and reliable.
Can't fault the service we have had so far.
01 October 2025
We have been very impressed with the service provided by Home Instead in Swansea. After my mum had an accident which affected her mobility, we needed some carers to come in at short notice to help her with household tasks. We contacted the company on a Friday and were set up with our first care
visit on the Sunday. My mum has seen a few different carers now and they have all been brilliant - really lovely, kind and trustworthy people. We would have no hesitation in recommending the service to others.
30 September 2025
The carers look after the house very well and ensure my mother has what she needs.
Detailed rubbish and recycling is not always correct but improving.
More engagement with mum in regular conversation, not easy at times, would be helpful
19 September 2025
Carers have a been very kind and considerate with mum and dad.
They are observant, checking mum for any changes.
They have arranged for the OT to assess my parents needs.
They have phoned the doctors and other agencies when needed.
Dad is taken shopping on Wednesdays. He enjoys going out.
Carers
always listen to them, and carry out whatever their requests are.
19 September 2025
A particular member of staff has been has been totally reliable and built up a good relationship with my mother and understands the issues which she faces . I feel that she is totally in my mother's corner. They have long discussions which has given mum another perspective on life. I feel able to
leave her
19 September 2025
The manager and the team were amazing from the word go. They were friendly and professional and put my mother's needs at the centre of all decisions made.
The support workers were punctual, knowledgable and totally professional at all times.
The office staff were extremely helpful and really
reassured me that my mother was in safe hands.
I wish every experience I have had with a care organisation could be as positive and supportive as my recent dealings with the team at Home Instead
Excellent all round and reassuring to know working to these client centred support arrangements exists.
Thank you Home Instead .
19 September 2025
As a family new to the whole care experience Home Instead have made it simply the easiest thing we've put in place for my uncle. From initial phone conversation to meeting the staff everyone has been extremely helpful, understanding and provided options along the way that I didn't even know existed.
We wanted to ensure that my uncle kept his independence but has that extra little bit of help.
The carers have been amazing and provide not just "care" but friendship and a confidante. Just because they're old doesn't mean they haven't got anything to say or contribute to society and the carers are happy to listen.
After years of living alone my uncle has come alive again and regales me with all the laughs and chats he has with his daily carers.
When I've needed to arrange transport to hospital appointments they've been able to put that in place.
Anything I've been unsure of they're happy to explain and alter if I've needed to.
I wouldn't hesitate to recommend them
19 September 2025
Just to say the service is great. It has made a huge difference to her over the months. At some point we will be looking to add another slot with a carer to take my mum to places she can't get to on her own, especially now with the declining bus service.
19 September 2025
My review is based on the reactions of my mum as she lives independently and I rarely meet the members of staff.
Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to
have put her at ease.
Mum is very happy that she is able to have occasional lifts from her carers.
Mum will always voice her concerns and I am happy that they seem to be listened to.
19 September 2025
An excellent service provided by all care givers & office staff. Any changes or additions to the schedule are actioned immediately. The care givers are friendly and experienced. They do a great job keeping Mum safe, entertained & well looked after enabling her to stay in her own home. I would highly
recommend Home Instead Swansea Branch.
19 September 2025
I have been impressed with the focus on care and detail which I have received from Swansea Home Instead, as my mother was recently ill. The carers were the ones who initially spotted there had been a problem and promptly alerted me with details and were very helpful in suggesting short and medium
term ways of dealing with the matter. The care plan was reviewed and adjusted in sufficient detail to be realistic to my mother's needs (but without over-doing it too!) The Home Instead carers and office showed knowledge and effort to treat my mother with care and dignity, allowing her the ability to care for herself where this was possible, but also to offer additional help where and when it became needed. Exactly right!
03 July 2025
All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour.
They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and
they also do some hoovering and polishing.
09 May 2025
Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions.
The caregiver was
prompt, professional and very efficient. She met my husband on 2 occasions prior to my respite dates. This helped so much as this was our first experience with live-in home care and my husband was nervous about a "stranger" in the house.
When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.
08 May 2025
Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily care
is great, thoughtful and proactive.
06 May 2025
Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.
20 March 2025
Great service provided
The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care.
Also we are kept aware of any changes due to illness / unforeseen circumstances.
19 March 2025
My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant.
I just want to say that he has a brilliant team now looking
after him. Things had changed dramatically for the better. In his own words "Wished I had done it sooner".
He is happy, clean and tidy in presentation with none of the stress he previously felt.
I can only thank you and highly commend the your company and your staff for the excellent care my son now has.
Latest Reviews for Home Instead (Swansea)
11 February 2026
I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who support her socially and visit her, however due to my mum's age and lack of sight, there were many tasks that were becoming more difficult for her. She was
initially unsure about people she didn't know coming into the house, but now she really likes the girls, enjoys their company and values their help. I now feel much more relaxed knowing that someone is checking on mum daily.
09 February 2026
Really happy with the service that we receive, very reliable and conscientious. Very happy client!
The staff are always on time and readily help with mealtimes, couldn't be happier.
So glad we chose home instead!
12 January 2026
Very thankful for the availability of staff in the office to update care plans and carer visits. Very thankful for their understanding to liaise with me when care staff change. Having been present when some care staff visit, I am struck by how intune and interested they are in my mum and her
experiences. They treat her with respect, valuing her decisions and choices, even if they are not considered safe e.g. reheating food against manufacturer instructions, respect her desire to "waste not want not". I trust them to support her as I would which is a great lifting of a heavy burden. Thank you.
As mum finds socialising and speaking difficult, if all care activities are completed, sometimes the 1 hour is too much, hence the lower rating on value for money.
01 October 2025
Excellent service, staff in the office are very approachable and helpful. The caring staff are very friendly, helpful and reliable.
Can't fault the service we have had so far.
01 October 2025
We have been very impressed with the service provided by Home Instead in Swansea. After my mum had an accident which affected her mobility, we needed some carers to come in at short notice to help her with household tasks. We contacted the company on a Friday and were set up with our first care
visit on the Sunday. My mum has seen a few different carers now and they have all been brilliant - really lovely, kind and trustworthy people. We would have no hesitation in recommending the service to others.
30 September 2025
The carers look after the house very well and ensure my mother has what she needs.
Detailed rubbish and recycling is not always correct but improving.
More engagement with mum in regular conversation, not easy at times, would be helpful
19 September 2025
Carers have a been very kind and considerate with mum and dad.
They are observant, checking mum for any changes.
They have arranged for the OT to assess my parents needs.
They have phoned the doctors and other agencies when needed.
Dad is taken shopping on Wednesdays. He enjoys going out.
Carers
always listen to them, and carry out whatever their requests are.
19 September 2025
A particular member of staff has been has been totally reliable and built up a good relationship with my mother and understands the issues which she faces . I feel that she is totally in my mother's corner. They have long discussions which has given mum another perspective on life. I feel able to
leave her
19 September 2025
The manager and the team were amazing from the word go. They were friendly and professional and put my mother's needs at the centre of all decisions made.
The support workers were punctual, knowledgable and totally professional at all times.
The office staff were extremely helpful and really
reassured me that my mother was in safe hands.
I wish every experience I have had with a care organisation could be as positive and supportive as my recent dealings with the team at Home Instead
Excellent all round and reassuring to know working to these client centred support arrangements exists.
Thank you Home Instead .
19 September 2025
As a family new to the whole care experience Home Instead have made it simply the easiest thing we've put in place for my uncle. From initial phone conversation to meeting the staff everyone has been extremely helpful, understanding and provided options along the way that I didn't even know existed.
We wanted to ensure that my uncle kept his independence but has that extra little bit of help.
The carers have been amazing and provide not just "care" but friendship and a confidante. Just because they're old doesn't mean they haven't got anything to say or contribute to society and the carers are happy to listen.
After years of living alone my uncle has come alive again and regales me with all the laughs and chats he has with his daily carers.
When I've needed to arrange transport to hospital appointments they've been able to put that in place.
Anything I've been unsure of they're happy to explain and alter if I've needed to.
I wouldn't hesitate to recommend them
19 September 2025
Just to say the service is great. It has made a huge difference to her over the months. At some point we will be looking to add another slot with a carer to take my mum to places she can't get to on her own, especially now with the declining bus service.
19 September 2025
My review is based on the reactions of my mum as she lives independently and I rarely meet the members of staff.
Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to
have put her at ease.
Mum is very happy that she is able to have occasional lifts from her carers.
Mum will always voice her concerns and I am happy that they seem to be listened to.
19 September 2025
An excellent service provided by all care givers & office staff. Any changes or additions to the schedule are actioned immediately. The care givers are friendly and experienced. They do a great job keeping Mum safe, entertained & well looked after enabling her to stay in her own home. I would highly
recommend Home Instead Swansea Branch.
19 September 2025
I have been impressed with the focus on care and detail which I have received from Swansea Home Instead, as my mother was recently ill. The carers were the ones who initially spotted there had been a problem and promptly alerted me with details and were very helpful in suggesting short and medium
term ways of dealing with the matter. The care plan was reviewed and adjusted in sufficient detail to be realistic to my mother's needs (but without over-doing it too!) The Home Instead carers and office showed knowledge and effort to treat my mother with care and dignity, allowing her the ability to care for herself where this was possible, but also to offer additional help where and when it became needed. Exactly right!
03 July 2025
All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour.
They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and
they also do some hoovering and polishing.
09 May 2025
Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions.
The caregiver was
prompt, professional and very efficient. She met my husband on 2 occasions prior to my respite dates. This helped so much as this was our first experience with live-in home care and my husband was nervous about a "stranger" in the house.
When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.
08 May 2025
Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily care
is great, thoughtful and proactive.
06 May 2025
Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.
20 March 2025
Great service provided
The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care.
Also we are kept aware of any changes due to illness / unforeseen circumstances.
19 March 2025
My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant.
I just want to say that he has a brilliant team now looking
after him. Things had changed dramatically for the better. In his own words "Wished I had done it sooner".
He is happy, clean and tidy in presentation with none of the stress he previously felt.
I can only thank you and highly commend the your company and your staff for the excellent care my son now has.