Submit a Review for SureCare (Charnwood & Rushcliffe)
Oak Business Centre, Unit 23, 79-93 Ratcliffe Road, Loughborough, LE12 7PU
View full details of SureCare (Charnwood & Rushcliffe)Latest Reviews for SureCare (Charnwood & Rushcliffe)
23 January 2026
From the moment we met the ladies who attendef to my mum, they were friendly, compationate, considerate and went above and beyond for us. They got everything she needed and helped us through a very difficult time. Unfortunately my mother passed away but we got all the support we needed from them. I
only met Claris and Emma but my mother had no complaints about anybody else who attended. Thank you so much for everything we really appreciated all you did for us xx
03 November 2025
I am very pleased with the day to day care provided by the numerous carers. For their understanding of my needs, for their friendliness and sympathy to my condition. I thank them that they are prepared to listen to me when I talk about my life and family that they are prepared also to talk about
their families & overall for the friendliness we share on every visit. Thank you.
08 July 2025
The care workers who visited my father in his last days were always respectful of his wishes and dignity. Some of them went above and beyond in the level of tenderness and understanding they showed. The care workers were also a great support to myself and husband through a difficult time.
24 April 2025
Over the last year SureCare were so kind and caring to mum, who was coping with the loss of her husband and progressive dementia caused by Alzheimer's disease. We asked SureCare to begin visiting mum with a softly softly approach, as mum was adamant she didn't need any help. We were so impressed
with the way they gradually gained mum's trust so that she began looking forward to the carers' visits. Little by little they were able to do more for her. An added bonus was that SureCare were also caring for mum's friend and neighbour, and were able to get the two of them together for coffee and a chat about old times. When mum developed a painful wedge fracture of the spine, SureCare phoned to alert us, called an ambulance, and stayed with mum until one of the family could get there. After a spell in hospital mum became very weak and confused. SureCare supported us in bringing mum home for a week at very short notice, prior to her being admitted to a residential nursing home.
05 December 2024
My sister was cared for by the SureCare Team for a couple of years until she was admitted to a care home. I could not fault the care she received and was always contacted immediately if there was a problem. Always kind and considerate, I know she was in safe hands.
19 November 2024
We used SureCare at the end of my dad's life for just under 2 weeks, their care was outstanding and couldn't do enough to help you. (Talk about going above and beyond, this is an understatement). Carers formed such a bond with us all, especially my dad. Such caring individuals and a credit to
SureCare.
I cannot thank you all enough for everything. Highly recommended.
28 May 2024
Through a healthcare plan membership, I was able to get up to 18 hours post-surgery care following a total knee replacement. I chose SureCare and found every aspect of working with them to be completely professional. The communication with the management team was very quick and proficient and all
the carers were positive, friendly, polite, totally helpful and supportive. I would recommend SureCare without hesitation. Thank you so much.
25 April 2024
Mum has had excellent care from sure care for over 2 years and she has been provided with ongoing extending care as her needs increased. The staff have always been attentive, supportive and treat Mum with dignity and kindness.
20 March 2024
SureCare provided an excellent level of care to my mother-in-law in her final year of life. They showed compassion and ensured her dignity was protected, but most of all, took the time to establish a relationship with her and treat her as a person not just as their job. They tried to send the same
carers on rotation, which was really helpful due to her quite difficult physical needs. They also provided flexibility when we needed extra or less care. Communication was also very good. Highly recommend it if you are looking for a personalised care service.
11 January 2024
Mum looks forward to her carer arriving every day. She loves the help and personal attention they give her and I really appreciate the kindness and professionalism they show to Mum. If I could give more than 5 stars I certainly would - I cannot fault the care they provide in any way. Thank you
SureCare, you are angels in disguise.
07 June 2023
I have carers that are trained to a high standard. They respect my personal property. They carry out my requests - anything I need doing.
24 May 2023
The care and attention given to Mum were excellent, couldn't have wanted better for her. Thank you.
11 May 2023
When my mum needed help at home, SureCare (Charnwood & Rushcliffe) were very understanding and responsive. Care visits were both put in place and increased very quickly. Everyone from the team in the office to the carers who visited was friendly, professional and provided good/excellent standards of
care and communication. Even though the care only lasted a short time because my mother had to go into hospital, she formed a bond with the carers and looked forward to their visits. I would have no hesitation in recommending SureCare (Charnwood & Rushcliffe).
09 May 2023
I had three and a half weeks of post-operative care following major surgery. The assistance from all carers was first class and included personal washing, changing compression socks, making meals, washing up and laundry. It gave me a measure of independence as opposed to relying all the time on
friends and family. This was appreciated by all. The carers were prompt, efficient and professional. Also, sociable and chatty - they lifted my spirits.
18 October 2022
SureCare has been invaluable with the care and companionship they have given to Mum since my father's passing and also to me, living far away. I couldn't have asked for a more professional, reliable, caring and devoted team.
A huge thanks once again to everyone both at the office and those who
visit Mum; I couldn't have done it without you.
Thanks again.
18 October 2022
Mum has overall had good care from all the carers. She has a good relationship with them, and I appreciate some support as her main full-time carer, so even if it's only four hours a week, it's something.
I deal with any changes, and everyone I have spoken to at the office has been helpful.
18 August 2022
Having been diagnosed with two forms of cancer and having undergone spinal surgery and living alone, it was obvious that care would be necessary. Choosing SureCare was probably the best decision I have made. The team of professionals have responded to my needs with gusto; they arrive within the
agreed window for morning and evening slot. The members don't just walk in; they announce it to ensure privacy. They spare time for a quick natter, and they then go about and complete the essential tasks. Time permitting, they always ask if anything else needs to be done. I feel I'm treated like a person, which brightens my mood. Well done to everyone.
13 December 2021
3-4 years ago, my mother's care provider gave one months notice. SureCare was the third or fourth agency I contacted, and the relief when I was told she would be visited that afternoon was great. Since then, the carers have given excellent care to my mother, and when I contacted the office, I knew
the person I spoke to was fully aware of the situation. In the last couple of weeks of Mums life, the care given to Mum, my brother and I, was superb.
01 December 2021
SureCare looked after my husband for eighteen months. The experience of the individual carers varied as would be expected, but every one of them treated him with gentleness, respect and good humour - they could not have tried harder to make his final months as comfortable as possible.
25 November 2021
I was apprehensive when first needing care, but all the staff and carers have been thoughtful, respectful, efficient and always cheerful!
Latest Reviews for SureCare (Charnwood & Rushcliffe)
23 January 2026
From the moment we met the ladies who attendef to my mum, they were friendly, compationate, considerate and went above and beyond for us. They got everything she needed and helped us through a very difficult time. Unfortunately my mother passed away but we got all the support we needed from them. I
only met Claris and Emma but my mother had no complaints about anybody else who attended. Thank you so much for everything we really appreciated all you did for us xx
03 November 2025
I am very pleased with the day to day care provided by the numerous carers. For their understanding of my needs, for their friendliness and sympathy to my condition. I thank them that they are prepared to listen to me when I talk about my life and family that they are prepared also to talk about
their families & overall for the friendliness we share on every visit. Thank you.
08 July 2025
The care workers who visited my father in his last days were always respectful of his wishes and dignity. Some of them went above and beyond in the level of tenderness and understanding they showed. The care workers were also a great support to myself and husband through a difficult time.
24 April 2025
Over the last year SureCare were so kind and caring to mum, who was coping with the loss of her husband and progressive dementia caused by Alzheimer's disease. We asked SureCare to begin visiting mum with a softly softly approach, as mum was adamant she didn't need any help. We were so impressed
with the way they gradually gained mum's trust so that she began looking forward to the carers' visits. Little by little they were able to do more for her. An added bonus was that SureCare were also caring for mum's friend and neighbour, and were able to get the two of them together for coffee and a chat about old times. When mum developed a painful wedge fracture of the spine, SureCare phoned to alert us, called an ambulance, and stayed with mum until one of the family could get there. After a spell in hospital mum became very weak and confused. SureCare supported us in bringing mum home for a week at very short notice, prior to her being admitted to a residential nursing home.
05 December 2024
My sister was cared for by the SureCare Team for a couple of years until she was admitted to a care home. I could not fault the care she received and was always contacted immediately if there was a problem. Always kind and considerate, I know she was in safe hands.
19 November 2024
We used SureCare at the end of my dad's life for just under 2 weeks, their care was outstanding and couldn't do enough to help you. (Talk about going above and beyond, this is an understatement). Carers formed such a bond with us all, especially my dad. Such caring individuals and a credit to
SureCare.
I cannot thank you all enough for everything. Highly recommended.
28 May 2024
Through a healthcare plan membership, I was able to get up to 18 hours post-surgery care following a total knee replacement. I chose SureCare and found every aspect of working with them to be completely professional. The communication with the management team was very quick and proficient and all
the carers were positive, friendly, polite, totally helpful and supportive. I would recommend SureCare without hesitation. Thank you so much.
25 April 2024
Mum has had excellent care from sure care for over 2 years and she has been provided with ongoing extending care as her needs increased. The staff have always been attentive, supportive and treat Mum with dignity and kindness.
20 March 2024
SureCare provided an excellent level of care to my mother-in-law in her final year of life. They showed compassion and ensured her dignity was protected, but most of all, took the time to establish a relationship with her and treat her as a person not just as their job. They tried to send the same
carers on rotation, which was really helpful due to her quite difficult physical needs. They also provided flexibility when we needed extra or less care. Communication was also very good. Highly recommend it if you are looking for a personalised care service.
11 January 2024
Mum looks forward to her carer arriving every day. She loves the help and personal attention they give her and I really appreciate the kindness and professionalism they show to Mum. If I could give more than 5 stars I certainly would - I cannot fault the care they provide in any way. Thank you
SureCare, you are angels in disguise.
07 June 2023
I have carers that are trained to a high standard. They respect my personal property. They carry out my requests - anything I need doing.
24 May 2023
The care and attention given to Mum were excellent, couldn't have wanted better for her. Thank you.
11 May 2023
When my mum needed help at home, SureCare (Charnwood & Rushcliffe) were very understanding and responsive. Care visits were both put in place and increased very quickly. Everyone from the team in the office to the carers who visited was friendly, professional and provided good/excellent standards of
care and communication. Even though the care only lasted a short time because my mother had to go into hospital, she formed a bond with the carers and looked forward to their visits. I would have no hesitation in recommending SureCare (Charnwood & Rushcliffe).
09 May 2023
I had three and a half weeks of post-operative care following major surgery. The assistance from all carers was first class and included personal washing, changing compression socks, making meals, washing up and laundry. It gave me a measure of independence as opposed to relying all the time on
friends and family. This was appreciated by all. The carers were prompt, efficient and professional. Also, sociable and chatty - they lifted my spirits.
18 October 2022
SureCare has been invaluable with the care and companionship they have given to Mum since my father's passing and also to me, living far away. I couldn't have asked for a more professional, reliable, caring and devoted team.
A huge thanks once again to everyone both at the office and those who
visit Mum; I couldn't have done it without you.
Thanks again.
18 October 2022
Mum has overall had good care from all the carers. She has a good relationship with them, and I appreciate some support as her main full-time carer, so even if it's only four hours a week, it's something.
I deal with any changes, and everyone I have spoken to at the office has been helpful.
18 August 2022
Having been diagnosed with two forms of cancer and having undergone spinal surgery and living alone, it was obvious that care would be necessary. Choosing SureCare was probably the best decision I have made. The team of professionals have responded to my needs with gusto; they arrive within the
agreed window for morning and evening slot. The members don't just walk in; they announce it to ensure privacy. They spare time for a quick natter, and they then go about and complete the essential tasks. Time permitting, they always ask if anything else needs to be done. I feel I'm treated like a person, which brightens my mood. Well done to everyone.
13 December 2021
3-4 years ago, my mother's care provider gave one months notice. SureCare was the third or fourth agency I contacted, and the relief when I was told she would be visited that afternoon was great. Since then, the carers have given excellent care to my mother, and when I contacted the office, I knew
the person I spoke to was fully aware of the situation. In the last couple of weeks of Mums life, the care given to Mum, my brother and I, was superb.
01 December 2021
SureCare looked after my husband for eighteen months. The experience of the individual carers varied as would be expected, but every one of them treated him with gentleness, respect and good humour - they could not have tried harder to make his final months as comfortable as possible.
25 November 2021
I was apprehensive when first needing care, but all the staff and carers have been thoughtful, respectful, efficient and always cheerful!