SureCare (Charnwood & Rushcliffe)

Oak Business Centre, Unit 23, 79-93 Ratcliffe Road, Loughborough LE12 7PU

SureCare (Charnwood & Rushcliffe)
SureCare (Charnwood & Rushcliffe)
SureCare (Charnwood & Rushcliffe)

SureCare Charnwood & Rushcliffe provides high quality care services for people in their own homes. Offering a range of services such as full-time live-in care, dementia care and palliative care, all services are designed to promote choice, independence and self respect.

The SureCare Charnwood & Rushcliffe team works with clients and their families to establish the best care plans for each individual, based not only around their needs but also their interests, existing routines and preferred lifestyle.

The person-centred care provided includes services such as assistance with getting in and out of bed, washing and bathing, support with medication, and skin and hair care. SureCare also offers support with daily life activities. This may include accompanying clients on trips out, support with shopping, assistance with attending social activities, as well as holiday and respite care.

Group : SureCare

Person in charge: Komal Patel (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 35

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on SureCare (Charnwood & Rushcliffe): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.1 SureCare (Charnwood & Rushcliffe) has a Review Score of 9.1 (9.146)

The Review Score of 9.1 (maximum of 10) for SureCare (Charnwood & Rushcliffe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for SureCare (Charnwood & Rushcliffe) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.146 for SureCare (Charnwood & Rushcliffe) is calculated as follows: ( (24 Excellents x 5) + (18 Goods x 4) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 48 Ratings = 4.146

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for SureCare (Charnwood & Rushcliffe) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend SureCare (Charnwood & Rushcliffe)?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to SureCare (Charnwood & Rushcliffe)

  • Client / Service User
    3
  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    1
  • Wife of Client/Service User
    1

I am very satisfied with the service that I am being given at the moment.

How likely would you be to recommend SureCare (Charnwood & Rushcliffe)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband has vascular dementia and can be very difficult but the care assistants have been excellent with him treating him with respect and care when doing the personal care.

How likely would you be to recommend SureCare (Charnwood & Rushcliffe)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Komal Patel, Manager at SureCare (Charnwood & Rushcliffe) responded to this review on 03 Aug 2017:

Thank you very much for your kind review. It is a pleasure to support you. All the best SureCare Charnwood.

This company do one thing very well and that is lying to you. When they took me on, I was able to sometimes walk with a walker but now due to the distress caused to me and the messing around, I am back in a wheelchair. The staff also have zero training in how to deal with someone in a wheelchair.

How likely would you be to recommend SureCare (Charnwood & Rushcliffe)? Extremely Unlikely

Average Rating: 

 1.2 out of 5

Overall Standard: Very Poor

Staff: Poor

Care / Support: Very Poor

Management: Very Poor

Treated with Dignity: Very Poor

Value for Money: Very Poor

Mother is cared for very well, always treated with dignity and respect.

The carers carry out instructions usually very well, although this can vary according to which carer comes.

How likely would you be to recommend SureCare (Charnwood & Rushcliffe)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I would just like to say a 'Big Thank You' to all my carers. Having had 4 carers a day helping me through the aftermath of an operation on my back, I am now down to 1 a day.
It is lovely to see a smiling face in the morning with my breakfast, porridge and prunes and a cup of tea. May it continue.

How likely would you be to recommend SureCare (Charnwood & Rushcliffe)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The company responded very quickly with an emergency situation when my father broke his elbow. He lives alone and both my brother and I are three hours away. SureCare quickly reviewed the situation and advised the best course of action having put in place a carer whilst he was disabled we have now gone back to the company for more help. We are very pleased with their service.

How likely would you be to recommend SureCare (Charnwood & Rushcliffe)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Difficult to assess staff generally.
Some are excellent, where some would rate much less.

How likely would you be to recommend SureCare (Charnwood & Rushcliffe)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My mother has been a service user of Surecare for nearly five and a half years.
We have always found the company acts in a professional manner.
All queries/concerns are acted upon as soon as possible.
It is easy to contact the manager and senior staff.
Care staff are monitored/assessed on a regular basis.
Care staff are well-trained and professional in their approach.

How likely would you be to recommend SureCare (Charnwood & Rushcliffe)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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