Submit a Review for Manorcourt Homecare (Thetford)
Keystone Innovation Centre, Croxton Road, Thetford, IP24 1JD
View full details of Manorcourt Homecare (Thetford)Latest Reviews for Manorcourt Homecare (Thetford)
03 March 2026
My brother and I would like on behalf of Dad to thank you all for the care, attention and dedication you have shown in the months of looking after Dad.
Your support has helped him stay at home which is his greatest wish and he found all the carers kind, friendly, empathetic, dedicated, supportive,
helpful and flexible to his needs.
In the latter stages of your input you stepped up his care package, were flexible to changing circumstances and responsive to alterations in medication, needs and wants.
Thank you all.
07 April 2025
Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.
01 April 2025
The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you
31 March 2025
All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed.
We are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.
05 August 2024
I am satisfied with the treatment I am getting. All staff are very helpful.
31 July 2024
Manorcourt staff are wonderful, caring people who I would be lost without.
25 April 2024
If carers are very late or calls cancelled no notification from office! Otherwise, service good.
18 April 2024
Mostly it is good but it would be good if they could check the dates on the food in the fridge and if about to go out of date and can be frozen put it into freezer.
I would be intrigued to know a week's worth of visits as not sure they are spending the time allocated to my Dad on some visits.
16 April 2024
I have been using Manorcourt Homecare for nine years. Not sure what I'd do without them!
05 April 2024
We have only used this service since last November, the carers who come to assist my husband appear very good at their work. They have certainly helped him mentally after his recent hospital stays. He looks forward to the days they visit.
04 April 2024
Very happy with the service provided and the ability to fit in extra jobs if time permits. Unfortunately, a cancellation wasn't recorded and the carer turned up.
04 April 2024
Only on one occasion has a situation arisen of which was sorted satisfactorily. That is why good was crossed. I get on with all the girls and they are very good to me.
06 December 2023
From the start of my wife's bed care, I found the carers to be professional, thoughtful and empathetic, always mindful of my wife's condition and wishes. They are very good communicators, working well as a team, helping to keep any discomfort, eg through necessary rolling, to a minimum. They are
polite, courteous and caring. There were three visits a day and they never failed to visit.
01 August 2023
The carers at Manorcourt continue to provide excellent care for my grandmother. They are proactive and help with so much. It's very reassuring to know that my grandmother has carers who genuinely care. Thank you for all your help.
28 June 2023
Thank you for all the hard work and kindness you show to my dad. We as a family and my dad himself, value all the care which you provide. Thank you.
28 June 2023
The staff are excellent, friendly and courteous and will help when asked.
26 June 2023
General opinion expressed is when leaving my wife as a day care visitor, that she is always made welcome and taken onto the residential area where she is integrated with the residents. Of which she is family with one or two people.
26 June 2023
Although we find the overall service satisfactory, our main concern is no 24-hour on-call service. Whilst working for the ambulance service, we tried to contact your agency by the phone number printed in your care plans, to find it wasn't manned.
18 November 2022
My father-in-law received care from June 2022 until November 2022. He was shown kindness and excellent care. The carers also showed great respect to my mother-in-law and family, at all times. Sadly he passed away this weekend, but I have written this because this last week has been very difficult,
to say the least. But the carers have shown their utmost respect at every call leading up to his passing. They have shown so much compassion to him and his wife that they need to be recognised for this, especially three members in particular. Also, the coordinators have always been willing to help in any way they can. We all understand they are understaffed and under so much pressure. But these people need to get recognised for what they do, without these people you wouldn't have such a great team.
26 August 2022
I would like to say my experience with Manorcourt, has been above average. I would recommend Manorcourt to anyone considering a care company.
Latest Reviews for Manorcourt Homecare (Thetford)
03 March 2026
My brother and I would like on behalf of Dad to thank you all for the care, attention and dedication you have shown in the months of looking after Dad.
Your support has helped him stay at home which is his greatest wish and he found all the carers kind, friendly, empathetic, dedicated, supportive,
helpful and flexible to his needs.
In the latter stages of your input you stepped up his care package, were flexible to changing circumstances and responsive to alterations in medication, needs and wants.
Thank you all.
07 April 2025
Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.
01 April 2025
The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you
31 March 2025
All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed.
We are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.
05 August 2024
I am satisfied with the treatment I am getting. All staff are very helpful.
31 July 2024
Manorcourt staff are wonderful, caring people who I would be lost without.
25 April 2024
If carers are very late or calls cancelled no notification from office! Otherwise, service good.
18 April 2024
Mostly it is good but it would be good if they could check the dates on the food in the fridge and if about to go out of date and can be frozen put it into freezer.
I would be intrigued to know a week's worth of visits as not sure they are spending the time allocated to my Dad on some visits.
16 April 2024
I have been using Manorcourt Homecare for nine years. Not sure what I'd do without them!
05 April 2024
We have only used this service since last November, the carers who come to assist my husband appear very good at their work. They have certainly helped him mentally after his recent hospital stays. He looks forward to the days they visit.
04 April 2024
Very happy with the service provided and the ability to fit in extra jobs if time permits. Unfortunately, a cancellation wasn't recorded and the carer turned up.
04 April 2024
Only on one occasion has a situation arisen of which was sorted satisfactorily. That is why good was crossed. I get on with all the girls and they are very good to me.
06 December 2023
From the start of my wife's bed care, I found the carers to be professional, thoughtful and empathetic, always mindful of my wife's condition and wishes. They are very good communicators, working well as a team, helping to keep any discomfort, eg through necessary rolling, to a minimum. They are
polite, courteous and caring. There were three visits a day and they never failed to visit.
01 August 2023
The carers at Manorcourt continue to provide excellent care for my grandmother. They are proactive and help with so much. It's very reassuring to know that my grandmother has carers who genuinely care. Thank you for all your help.
28 June 2023
Thank you for all the hard work and kindness you show to my dad. We as a family and my dad himself, value all the care which you provide. Thank you.
28 June 2023
The staff are excellent, friendly and courteous and will help when asked.
26 June 2023
General opinion expressed is when leaving my wife as a day care visitor, that she is always made welcome and taken onto the residential area where she is integrated with the residents. Of which she is family with one or two people.
26 June 2023
Although we find the overall service satisfactory, our main concern is no 24-hour on-call service. Whilst working for the ambulance service, we tried to contact your agency by the phone number printed in your care plans, to find it wasn't manned.
18 November 2022
My father-in-law received care from June 2022 until November 2022. He was shown kindness and excellent care. The carers also showed great respect to my mother-in-law and family, at all times. Sadly he passed away this weekend, but I have written this because this last week has been very difficult,
to say the least. But the carers have shown their utmost respect at every call leading up to his passing. They have shown so much compassion to him and his wife that they need to be recognised for this, especially three members in particular. Also, the coordinators have always been willing to help in any way they can. We all understand they are understaffed and under so much pressure. But these people need to get recognised for what they do, without these people you wouldn't have such a great team.
26 August 2022
I would like to say my experience with Manorcourt, has been above average. I would recommend Manorcourt to anyone considering a care company.