Manorcourt Homecare (Thetford)

Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD
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9.0 64 Reviews
  • Manorcourt Homecare (Thetford), Thetford
Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Danielle Stern (Branch Manager)

Manorcourt Homecare (Thetford) Reviews (64)

Total of 64, showing 1-20
9.0

Manorcourt Homecare (Thetford) has a Review Score of 9.0 (8.994) out of 10, based on 12 reviews in the last 2 years. Over all time Manorcourt Homecare (Thetford) has 64 reviews.

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Review from D J (Husband of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you, for your feedback. We are pleased you were happy and please reach out to the office if you need to.Thank you Home Mnager & Team

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Review from V S (Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you for your review, This is lovely to read and I am glad you are happy with us all. We are always here if needed Thank you again HHM & Team

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Review from M R (Husband of Client) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed. We
are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you for your review. It is always good to hear the good and bad. As your new Branch Manager I reassure you that these are key areas that are being handled with care to improve. Lovely to hear that our wonderful carers are "superb" with your wife, this feedback will mean a lot to them. Thank you again Danielle & Team

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Review from Mavis L (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with the treatment I am getting. All staff are very helpful.

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Review from Sue L (Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt staff are wonderful, caring people who I would be lost without.

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Review from M H (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If carers are very late or calls cancelled no notification from office! Otherwise, service good.

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Review from J R (Daughter of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mostly it is good but it would be good if they could check the dates on the food in the fridge and if about to go out of date and can be frozen put it into freezer.
I would be intrigued to know a week's worth of visits as not sure they are spending the time allocated to my Dad on some visits.

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Review from J B (Client) assisted by family/friend published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been using Manorcourt Homecare for nine years. Not sure what I'd do without them!

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Review from Marina H (Wife of Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only used this service since last November, the carers who come to assist my husband appear very good at their work. They have certainly helped him mentally after his recent hospital stays. He looks forward to the days they visit.

Reply from HELEN GIDLOW, COO at Manorcourt Homecare (Thetford)

Thank you for taking the time to leave a lovely review which we will share with our staff team.

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Review from B Y (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided and the ability to fit in extra jobs if time permits. Unfortunately, a cancellation wasn't recorded and the carer turned up.

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Review from Valerie S (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only on one occasion has a situation arisen of which was sorted satisfactorily. That is why good was crossed. I get on with all the girls and they are very good to me.

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Review from Patrick M (Husband of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of my wife's bed care, I found the carers to be professional, thoughtful and empathetic, always mindful of my wife's condition and wishes. They are very good communicators, working well as a team, helping to keep any discomfort, eg through necessary rolling, to a minimum. They are polite,
courteous and caring. There were three visits a day and they never failed to visit.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for your wonderful review and the time you have taken to comment. It is wonderful to read how happy you are with the care given by our team. I agree that our care staff are thoughtful, professional and empathetic. I am pleased to see these have come through in your wife's care. I will pass your comments on to the care staff. Thank you again for the time you have taken to complete your review.

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Review from L G (Granddaughter of Client) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Manorcourt continue to provide excellent care for my grandmother. They are proactive and help with so much. It's very reassuring to know that my grandmother has carers who genuinely care. Thank you for all your help.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for the time you have taken to provide a review of your grandmother's service. It is wonderful to read your positive feedback to the care team involved in your grandmother's care. I will ensure that these comments are passed on to the team. Please let us know if we can help in any way. Thank you again for your feedback.

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Review from Sarah S (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the hard work and kindness you show to my dad. We as a family and my dad himself, value all the care which you provide. Thank you.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you so much for your wonderful review. I know the care team enjoy visiting your dad, as much as he enjoys their visit. I have passed on your kind words and thanks to those who visit. Please let us know if we can help with anything. Thank you again for your wonderful words.

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Review from G H (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, friendly and courteous and will help when asked.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you so much for the time taken to complete your review. It is wonderful to hear how friendly and courteous the care staff are. I will pass on your comments as the team will be delighted to hear this feedback. Thank you again for your comments.

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Review from Bernard V (Husband of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General opinion expressed is when leaving my wife as a day care visitor, that she is always made welcome and taken onto the residential area where she is integrated with the residents. Of which she is family with one or two people.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for the feedback and your review. Please can you contact us to discuss this as I feel this is relevant to our home colleagues, we would like to ensure that this positive feedback can reach them. Thank you again for finding the time to comment on the care you receive for your wife.

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Review from P W (Husband of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although we find the overall service satisfactory, our main concern is no 24-hour on-call service. Whilst working for the ambulance service, we tried to contact your agency by the phone number printed in your care plans, to find it wasn't manned.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for your review and the time taken to respond. To answer your question in regards to on-call service. We currently offer an on-call service from 6 am-9 am and 5 pm- 11 pm. Due to our on-call being manned by internal staff, outside of this, clients are advised to contact night owls. This is explained to all clients on their assessment visits. Thank you again for your review.

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Review from B R (Daughter-in-law of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law received care from June 2022 until November 2022. He was shown kindness and excellent care. The carers also showed great respect to my mother-in-law and family, at all times. Sadly he passed away this weekend, but I have written this because this last week has been very difficult, to
say the least. But the carers have shown their utmost respect at every call leading up to his passing. They have shown so much compassion to him and his wife that they need to be recognised for this, especially three members in particular. Also, the coordinators have always been willing to help in any way they can. We all understand they are understaffed and under so much pressure. But these people need to get recognised for what they do, without these people you wouldn't have such a great team.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you so much for taking the time to complete this review, particularly with the recent experience and trauma your family have been under. Please accept my condolences to yourself and your family. I agree that the care staff and coordinators work under pressure. We work hard to ensure that they are recognised for the work they do. I will pass on your thanks and will ensure that they are recognised from myself and MCC for their hard work. Thank you again for your kind words.

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Review from Colin B (Client) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say my experience with Manorcourt, has been above average. I would recommend Manorcourt to anyone considering a care company.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you so much for your fantastic review. It is kind of you to take the time to complete this. Our care team strives to ensure that the care they support you with, goes over and above. It is fantastic to see this recognised. I will ensure that your comments are passed on. Please let the care staff know, or call us if you need anything within your care.

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Review from Esther W (Daughter of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is excellent.
Sadly the care company are very short-staffed, which means some visits are early and some are late. Hopefully, with ongoing recruitment, this will improve.
All staff are polite, caring and very positive - well done!

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for taking the time to review our service. I am sorry to read that at times the service provided has fallen below what you expect in regards to the timings of your calls. Please let me reassure you that we are working hard in the background to recruit more staff in the team. I am proud to receive your feedback in regards to the care team being polite, caring and positive. It is fantastic to read such comments, even when the team are working under challenges. I will ensure that your feedback is passed on. Thank you again for the time you have taken to complete your review.

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Current Review Score: 9.0 (8.994)

Overview of Review Score

The Review Score of 9.0 (8.994) out of 10 for Manorcourt Homecare (Thetford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.194 for Manorcourt Homecare (Thetford) is calculated as follows: ( (26 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.194

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thetford) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (2)

Danielle

Danielle Stern

Job Title: Branch Manager

Joined: 2025

Danielle has a wealth of experience in the care industry and is passionate about making a difference in people’s lives. She leads her team with warmth, dedication, and a commitment to providing the best possible care.

Mandy

Mandy Field

Job Title: Team Leader

Joined: 2008

Mandy has an NVQ Level 3 and is a dementia champion and started working at Manorcourt Homecare in 2008. Mandy decided to work at Manorcourt Homecare as she fancied a change in career from childminding and thought caring for vulnerable people would best suit her personality.
Prior to joining Manorcourt Homecare, Mandy looked after children, running her own business from home.
To be good in her role Mandy believes you need to be patient, be a good listener, be honest, trustworthy and willing to work to deadlines and thrive on stressful situations.
The favourite part of her working day is meeting new people out in the community. The biggest professional challenge in her current role, was becoming a dementia champion, which she found quite challenging but was worth all of the hard work. Her biggest career highlight to date was being nominated for the Kathy Underwood award and given a trophy.
Outside of work Mandy enjoys gardening and spending time with her grandchildren.
Kathy is looking forward to watching the business grow and meeting lots of new people.

Frequently Asked Questions about Manorcourt Homecare (Thetford)

What Type of Services does Manorcourt Homecare (Thetford) offer?

Manorcourt Homecare (Thetford) offers Home Care.

How many Carers does Manorcourt Homecare (Thetford) employ?

Manorcourt Homecare (Thetford) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Thetford) to verify any information. View our terms and conditions. Manorcourt Homecare (Thetford) has an Enhanced Service - more info.