Manorcourt Homecare (Thetford)

We've been using Manor court for a few months now and they've been amazing with my Mum. The carers Theresa, Nita and Vicky are all lovely and a pleasure to have in our home. Rachael is very helpful and organised in the office.

I have been very satisfied with the care I have received. The carers are helpful, friendly and kind.

It would be nice if carers could stay longer and not rush in and out. I don't feel I can ask for what I want, as they are always rushed.

The carers who look after my mum 4 times a day are truly wonderful. They are kind, caring and always treat her with dignity and respect. It gives our family great peace of mind knowing she is in such compassionate hands. We are very grateful for the excellent care they provide every day. Thank you!

It's early days for dad with this care provider and so far so good. Carers arrive as per schedule and are so kind to dad. It's lovely to hear how they interact with him. Dad checks his schedule diligently so knows who is coming and when. At times, the time changes but it's to dads advantage as he doesn't like a late evening call. Carers are more than happy to have banter with him and report any concerns. We were apprehensive about carers coming into our home to help care for dad but we've found the experience so far to be positive. Staffing issues have had slight impact on who provides care but it's not enough to say it's problematic at this stage. Communication with office has been good.

Very good

The care received has declined over the years. The carers do not provide high-quality care, and on many occasions, we've had to make calls and reports about the poor service received on simple tasks that they are here to provide. On many occasions, our family have come in and have found my nan with dirty clothes or bedding, and even faeces on her hands, not long after the carers have already been in. Not only have we experienced the above issues, but we have also experienced the carers wrongly administering her medication too. The carers have broken many belongings whilst caring for my nan, and it's taken months to get these items replaced. We understand things can go wrong, but it seems to be a regular occurrence. We've had multiple meetings to address this, yet nothing seems to change or improve.

The service I have received with several staff over the past 8 months, has never been less that satisfactory, and generally excellent so I have put good overall.

Overall service is satisfactory and my father has become very fond of a few carers. when told his care plan was being moved to a different provider he became very upset. So overall my dad is happy which to us means everything.

Thank you all.

Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.

The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you

All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed. We are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.

I am satisfied with the treatment I am getting. All staff are very helpful.

Manorcourt staff are wonderful, caring people who I would be lost without.

If carers are very late or calls cancelled no notification from office! Otherwise, service good.

I would be intrigued to know a week's worth of visits as not sure they are spending the time allocated to my Dad on some visits.

I have been using Manorcourt Homecare for nine years. Not sure what I'd do without them!

We have only used this service since last November, the carers who come to assist my husband appear very good at their work. They have certainly helped him mentally after his recent hospital stays. He looks forward to the days they visit.

Only on one occasion has a situation arisen of which was sorted satisfactorily. That is why good was crossed. I get on with all the girls and they are very good to me.