Manorcourt Homecare (Thetford)

Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD
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9.0 64 Reviews
  • Manorcourt Homecare (Thetford), Thetford
Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Danielle Stern (Branch Manager)

Manorcourt Homecare (Thetford) Reviews (64)

9.0

Manorcourt Homecare (Thetford) has a Review Score of 9.0 (8.994) out of 10, based on 12 reviews in the last 2 years.
Over all time Manorcourt Homecare (Thetford) has 64 reviews.

Overall Experience
  • 35
  • 22
  • 7
  • 0
  • 0
Date Published
  • 64
  • 3
  • 3
  • 12
  • 52
Reviewer Connection to Manorcourt Homecare (Thetford)
  • 32
  • 10
  • 7
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 64, showing 61-64
Review from Georgina S (Daughter of Client) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very friendly and helpful. They treat my mother with kindness and respect. The agency tried very hard to arrange and rearrange times after her major operation and subsequent additional care needs. I am confident that they provide a first class service at all times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joyce S (Wife of Client) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is our first experience of home care and so far is has been a good home. We were not looking forward to having strangers in the house but it is proving to be a pleasant experience. All the carers have been gentle, caring and considerate. They have all found the time to have a chat with my husband
and with them, he has been quite responsive. They cannot always arrive on time but this is unavoidable and understandable. We have 45-minute sessions and this is enough time for our patient not to feel rushed or a nuisance!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret C (Wife of Client) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all very nice and caring, giving information when needed, having a laugh, cheering us up, helpful when needed, helping to jigsaws when they have time, with my husband. Make us a cup of tea. My husband washes himself most days, if not they help him to wash and dress.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Roy (Client) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the carers very helpful and nice to talk to, they are very good at timekeeping and all nice persons.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (8.994)

Overview of Review Score

The Review Score of 9.0 (8.994) out of 10 for Manorcourt Homecare (Thetford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.194 for Manorcourt Homecare (Thetford) is calculated as follows: ( (26 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.194
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thetford) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Danielle

Danielle Stern

Job Title: Branch Manager Joined: 2025

Danielle has a wealth of experience in the care industry and is passionate about making a difference in people’s lives. She leads her team with warmth, dedication, and a commitment to providing the best possible care.

Mandy

Mandy Field

Job Title: Team Leader Joined: 2008

Mandy has an NVQ Level 3 and is a dementia champion and started working at Manorcourt Homecare in 2008. Mandy decided to work at Manorcourt Homecare as she fancied a change in career from childminding and thought caring for vulnerable people would best suit her personality.
Prior to joining Manorcourt Homecare, Mandy looked after children, running her own business from home.
To be good in her role Mandy believes you need to be patient, be a good listener, be honest, trustworthy and willing to work to deadlines and thrive on stressful situations.
The favourite part of her working day is meeting new people out in the community. The biggest professional challenge in her current role, was becoming a dementia champion, which she found quite challenging but was worth all of the hard work. Her biggest career highlight to date was being nominated for the Kathy Underwood award and given a trophy.
Outside of work Mandy enjoys gardening and spending time with her grandchildren.
Kathy is looking forward to watching the business grow and meeting lots of new people.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Thetford) to verify any information. View our terms and conditions. Manorcourt Homecare (Thetford) has an Enhanced Service - more info.