Manorcourt Homecare (Thetford)

Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD
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9.0 64 Reviews
  • Manorcourt Homecare (Thetford), Thetford
Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Danielle Stern (Branch Manager)

Manorcourt Homecare (Thetford) Reviews (64)

Total of 64, showing 41-60
9.0

Manorcourt Homecare (Thetford) has a Review Score of 9.0 (8.994) out of 10, based on 12 reviews in the last 2 years. Over all time Manorcourt Homecare (Thetford) has 64 reviews.

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Review from Kim (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Previously my father had just come home on Palliative care. I have to say that when this happens, the care that my Father received in the last 12 days of his life were amazing, it was lovely that the carers came in and just treated Dad with so much respect and compassion it was lovely to see. My Mum
and Dad were both in the same room, Mum had her own carer who along with my Dads they just did an amazing job. In the last few days of my Father's life, he was in so much pain, but the Carers just treated him with dignity and care, it made it all so much easier for me and my Mum. I cannot thank them enough for this, till he passed away, I knew that he had the best last few days of his life. The care my Mum has is amazing once again, caring and respect for her, and respect how she likes to be treated, they are always happy and cheerful, towards her and me. It makes a big difference when you can accept them into your home and feel they are like a family, that means a lot to us, Cheers.

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

Thank you so much for taking the time to write such an uplifting review. I am truly proud of my team here in Thetford who make such a positive difference for their customers and families. I will share this wonderful review with my team.

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Review from R T (Daughter of Client) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy with the service provided but there are two members of your staff who are outstanding. I have been receiving care from Manorcourt for five years.

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Review from M H (Client) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I receive from my present carers. I always look forward to them coming as they are always so bright and cheery. As I am now pretty much housebound, they are often the only people I see. They are always very respectful and brighten my day.

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Review from M C (Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very nice and seem happy. They are very helpful.

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Review from V F (Wife of Client) published on 3 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Manorcourt Homecare carers have been wonderful. They are natural and friendly with a good sense of humour, extremely caring, professional and bring joy to my husband.
They have shown respect, put my husband at ease and allowed him to maintain his dignity.
They have respected our home and left
it clean and tidy.
Thank you all so much.

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Review from M K (Client) assisted by family/friend published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel that my needs are generally well met, as detailed in my care plan. Any changes to my needs and medical conditions are dealt with promptly and efficiently. The care team I have are usually regular and try to keep to their timetable. I am usually informed if my care worker is running late by the
office. New members of my care team receive shadowing from my experienced team and they are able to support me fully. My careworkers treat me with dignity and are patient and friendly towards me. Any issues are handled with consideration by the office staff who endeavour to meet my needs and deal with any requests.

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Review from Thomas H (Husband of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Manorcourt Homecare (Thetford) and all the carers for all the good work they do for my wife. They all deserve a medal. An I really mean it, many thanks again.

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Review from Audrey P (Wife of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been happy with the care and the carers have always been polite and happy making my husband feel comfortable. He always looks forward to seeing them.

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Review from Adrian C (Son of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very professional, polite, courtesy, respectful of dads needs and mine. They will go the extra mile to help especially with regards to mums funeral. No complaints at all.

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Review from Roy D (Client) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having changed from an unsatisfactory agency, I found Homecare staff very caring and very sensitive to my needs. While the staff have worked so hard during a period of more clients and less (and changing) staff, when the standard of management should be of a higher quality.

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Review from J A (Daughter of Client) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are good but some are extremely efficient. Some have a more caring and understanding nature.
Sometimes timing can be an issue but all in all very satisfied with the service provided for my mother. A carer can sometimes arrive very early and are apologetic but was really no good to
my mother. This relates specifically to the evening call.

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Review from Edna B (Client) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They're all very good. Wonderful.

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Review from M B (Client) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very satisfied with the service I receive from my carer. Just half an hour each morning and a pleasant little chat to start the day. The carer invariably arrives on time and if there is a delay I usually receive a phone message to explain why!! What would we do without them?

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Review from A C (Client) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers arrive as per booking details but if they have an emergency they ring us to arrange a different time, ss my case is not essential and can be delayed by a day as they wash my legs, clean them and put on socks.

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Review from A C (Husband of Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are very happy with the care and the staff.

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Review from M A (Client) assisted by family/friend published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very pleasant and helpful.

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Review from David W (Client) assisted by family/friend published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very understanding of the problems involved and complete their care with a good sense of humour which serves as a tonic to the patient. No problems at all so far.

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Review from Joan W (Client) assisted by family/friend published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the carers reliable but I don't like them being later than 9 o clock. I think they are very overworked.

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Review from Winifred L (Client) assisted by family/friend published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is to my satisfaction.

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Review from Ruth R (Client) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good.

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Current Review Score: 9.0 (8.994)

Overview of Review Score

The Review Score of 9.0 (8.994) out of 10 for Manorcourt Homecare (Thetford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.194 for Manorcourt Homecare (Thetford) is calculated as follows: ( (26 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.194

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thetford) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (2)

Danielle

Danielle Stern

Job Title: Branch Manager

Joined: 2025

Danielle has a wealth of experience in the care industry and is passionate about making a difference in people’s lives. She leads her team with warmth, dedication, and a commitment to providing the best possible care.

Mandy

Mandy Field

Job Title: Team Leader

Joined: 2008

Mandy has an NVQ Level 3 and is a dementia champion and started working at Manorcourt Homecare in 2008. Mandy decided to work at Manorcourt Homecare as she fancied a change in career from childminding and thought caring for vulnerable people would best suit her personality.
Prior to joining Manorcourt Homecare, Mandy looked after children, running her own business from home.
To be good in her role Mandy believes you need to be patient, be a good listener, be honest, trustworthy and willing to work to deadlines and thrive on stressful situations.
The favourite part of her working day is meeting new people out in the community. The biggest professional challenge in her current role, was becoming a dementia champion, which she found quite challenging but was worth all of the hard work. Her biggest career highlight to date was being nominated for the Kathy Underwood award and given a trophy.
Outside of work Mandy enjoys gardening and spending time with her grandchildren.
Kathy is looking forward to watching the business grow and meeting lots of new people.

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