Manorcourt Homecare (Thetford)

I have had care for 54 years and in my opinion, you cannot get a better care company. My team go out of their way to provide, help and do all they can to assist in my daily living.

I would have no hesitation in recommending Manorcourt to any potential clients.

Manorcourt have been visiting my mum for a year now. It has been an absolute weight off my mind knowing someone is going in daily to give Mum some company. The girls are cheerful and have a laugh with Mum and although she is completely independent they help her with shopping or anything else she needs. Can’t praise them enough!

We have only just recently started to have Manorcourt care come out to my nan. What a difference it has made. My nan is a lot happier since having the carers. We couldn't ask for a better team of carers to take care of her.

My mother-in-law has known Manorcourt carers since they provided home care for my father-in-law until his death in 2008. Some of the carers are still with the company which indicates to me that it has a stable workforce. The care plans are promptly and thoroughly put in place with input from both the client and their family. Care visits are prompt apart from the very occasional unavoidable emergency situation arising. The office has then kept us up-to-date with the situation and they have never missed a visit. The carers are caring, friendly and professional and understanding of my mother-in-law's needs. They report back to their office with any concerns which are promptly passed to me by email or telephone. The office or a person on duty is always contactable 24/7 should an emergency or pressing concern arise. Any concerns are promptly and efficiently handled and I would say I have found it very easy to deal with the office staff who are very willing to help.

Thanks, guys.

The office staff keep us informed if there are any changes to received rotas, and they are extremely helpful in dealing with any requests.

Transferred from a single call to a double and unable to move under own steam, having complete strangers in and out each day was a terrifying thought. The Manorcourt staff put me at ease immediately. They are kind and very understanding and I never feel uncomfortable or embarrassed during any procedure. Most days sped by and I get such a great feeling of well being with all my immediate daily deeds dealt with. The staff, female and male, young and old, leave me happy and renewed for the day ahead. The impact of the virus doesn’t seem to have affected the staff to any great extent and one must assume they have family and friends that must cause them moments of extreme worry but they deserve the highest praise for their considerable stamina and professionalism.

The care I receive is fab and I get on with all my carers and they understand me for me. They ask me if I need anything and they go over and beyond and I love the care I get, they are a fantastic team.

I have found Manorcourt to be responsive and active in managing the care of my elderly mother. The office and field staff go out of their way to provide the level of service needed for my mother to be able to live as safely and independently as possible.

Previously my father had just come home on Palliative care. I have to say that when this happens, the care that my Father received in the last 12 days of his life were amazing, it was lovely that the carers came in and just treated Dad with so much respect and compassion it was lovely to see. My Mum and Dad were both in the same room, Mum had her own carer who along with my Dads they just did an amazing job. In the last few days of my Father's life, he was in so much pain, but the Carers just treated him with dignity and care, it made it all so much easier for me and my Mum. I cannot thank them enough for this, till he passed away, I knew that he had the best last few days of his life. The care my Mum has is amazing once again, caring and respect for her, and respect how she likes to be treated, they are always happy and cheerful, towards her and me. It makes a big difference when you can accept them into your home and feel they are like a family, that means a lot to us, Cheers.

Overall very happy with the service provided but there are two members of your staff who are outstanding. I have been receiving care from Manorcourt for five years.

I am very happy with the care I receive from my present carers. I always look forward to them coming as they are always so bright and cheery. As I am now pretty much housebound, they are often the only people I see. They are always very respectful and brighten my day.

All the staff are very nice and seem happy. They are very helpful.

Thank you all so much.

I feel that my needs are generally well met, as detailed in my care plan. Any changes to my needs and medical conditions are dealt with promptly and efficiently. The care team I have are usually regular and try to keep to their timetable. I am usually informed if my care worker is running late by the office. New members of my care team receive shadowing from my experienced team and they are able to support me fully. My careworkers treat me with dignity and are patient and friendly towards me. Any issues are handled with consideration by the office staff who endeavour to meet my needs and deal with any requests.

I would like to thank Manorcourt Homecare (Thetford) and all the carers for all the good work they do for my wife. They all deserve a medal. An I really mean it, many thanks again.

Always been happy with the care and the carers have always been polite and happy making my husband feel comfortable. He always looks forward to seeing them.

All the staff are very professional, polite, courtesy, respectful of dads needs and mine. They will go the extra mile to help especially with regards to mums funeral. No complaints at all.

Having changed from an unsatisfactory agency, I found Homecare staff very caring and very sensitive to my needs. While the staff have worked so hard during a period of more clients and less (and changing) staff, when the standard of management should be of a higher quality.