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We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.
Manorcourt Homecare (Thetford) has a Review Score of 9.0 (8.994) out of 10, based on 12 reviews in the last 2 years.
Over all time Manorcourt Homecare (Thetford) has 64 reviews.
Thank you for the feedback you have given, not only to Manorcourt Care. But, for the care staff who look after your mother. I am pleased that your mother looks forward to their visit. We strive to deliver high-quality care and I will ensure that all of your mother's team receive your comments. Thank you again for your kind review, please let us know if we can do anything further for you.
Thank you for your review and for the time you have taken to discuss your comments on the phone today. It is always helpful to receive constructive feedback to allow us to move forwards in improving the quality of care we provide. Although you have told me today that a lot of the issues you experienced have been historical. We have agreed that we will work on clearer communication to yourself where your care times change. I have communicated this to the office and you will let me know if this needs further work. Thank you again for the feedback and time today.
Thank you for taking the time to complete your review. It is lovely to read that the office have been accommodating to the changes you have needed. It is also lovely to read that the care staff are taking the time to ensure that all of your needs are met and are treating you with such dignity. We strive to ensure that all care is delivered to a high standard. Please let me know if we can help you further with your care needs.
Your feedback is so welcomed by all. As a team we aim to provide the highest quality service to all and comments from our users are listened to and used to assist in this area. It helps us to adapt and ensure we are remaining in line with current circumstances. Thank you again and please be rest assured that your commentary will be shared to all those in the branch team here at Thetford.
Thank you so much for spending the time in writing such a positive 5* review. I will be sharing this with my amazing team.
Thank you for taking the time in writing such a glowing 5* review. I will certainly share with my wonderful team who deserve this praise. We are so pleased that you are so happy with the service we provide.
Thank you so much for taking the time to write this wonderful review which I will share with my amazing team. It is a pleasure to care for your Mum and so pleased to hear she is so happy with her carers.
Thank you for taking the time to write such positive feedback. My incredible team will be so pleased to hear how happy your sister is receiving their visits.
I can't thank you enough for taking the time to write such a wonderful review. I have an amazing team and on hearing how happy you are with their visits to you is outstanding feedback. I will share with my team who will get a real boost on reading such complimentary words.
Thank you for such wonderful feedback which I will share with my team. It really gives us a boost to hear that you are so happy with your carers. Five-star feedback is very much appreciated.
Thank you so much for taking the time to write such a positive review. I will certainly share with the team as this will give them such a boost. We really do take our time to provide the very best care we can.
The Review Score of 9.0 (8.994) out of 10 for Manorcourt Homecare (Thetford) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thetford) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8Danielle has a wealth of experience in the care industry and is passionate about making a difference in people’s lives. She leads her team with warmth, dedication, and a commitment to providing the best possible care.
Mandy has an NVQ Level 3 and is a dementia champion and started working at Manorcourt Homecare in 2008. Mandy decided to work at Manorcourt Homecare as she fancied a change in career from childminding and thought caring for vulnerable people would best suit her personality.
Prior to joining Manorcourt Homecare, Mandy looked after children, running her own business from home.
To be good in her role Mandy believes you need to be patient, be a good listener, be honest, trustworthy and willing to work to deadlines and thrive on stressful situations.
The favourite part of her working day is meeting new people out in the community. The biggest professional challenge in her current role, was becoming a dementia champion, which she found quite challenging but was worth all of the hard work. Her biggest career highlight to date was being nominated for the Kathy Underwood award and given a trophy.
Outside of work Mandy enjoys gardening and spending time with her grandchildren.
Kathy is looking forward to watching the business grow and meeting lots of new people.
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