Manorcourt Homecare (Thetford)

Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD
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9.0 64 Reviews
  • Manorcourt Homecare (Thetford), Thetford
Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We are committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.


We understand that each individual is unique. That's why we tailor our services to meet your specific needs. Our costs include a personalised care plan that is designed to fit your preferences, requirements, and budget, ensuring that you receive the care that is right for you.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Danielle Stern (Branch Manager)

Manorcourt Homecare (Thetford) Reviews (64)

Total of 64, showing 21-40
9.0

Manorcourt Homecare (Thetford) has a Review Score of 9.0 (8.994) out of 10, based on 12 reviews in the last 2 years. Over all time Manorcourt Homecare (Thetford) has 64 reviews.

Overall Experience

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Date Published

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Review from Peter T (Son of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Court Care have been assisting with care for my elderly mother since November 2021.
I have been very happy with the care that my mother has received from the very beginning, as is my mother.
My mother always looks forward to the carers coming. The carers from Manor Court Care are always polite
and treat my mother with dignity at all times.
Thank you Manor Court Care.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for the feedback you have given, not only to Manorcourt Care. But, for the care staff who look after your mother. I am pleased that your mother looks forward to their visit. We strive to deliver high-quality care and I will ensure that all of your mother's team receive your comments. Thank you again for your kind review, please let us know if we can do anything further for you.

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Review from Diane W (Client) assisted by family/friend published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have experienced numerous issues;
- Carers turning up almost an hour early
- Missing the carers because they've turned up almost an hour early (we are always here 45 minutes before call) and the solution was tea time call being an hour earlier.
- I kept receiving different carers who don't know
me or my needs.
- My times constantly being changed.
Things do seem to be ok at the moment.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for your review and for the time you have taken to discuss your comments on the phone today. It is always helpful to receive constructive feedback to allow us to move forwards in improving the quality of care we provide. Although you have told me today that a lot of the issues you experienced have been historical. We have agreed that we will work on clearer communication to yourself where your care times change. I have communicated this to the office and you will let me know if this needs further work. Thank you again for the feedback and time today.

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Review from Lisa H (Client) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with my carers has been very good. They are always cheerful and helpful. I am always asked what I could like help with. I have had to change a few appointment times due to doctor visits and the office staff have been extremely accommodating and helpful.
I am never made to feel a burden
and am treated with the utmost respect. After showering my bathroom is left clean, safe and tidy and all used sanitary products are disposed of correctly.

Reply from Jeni Cawkill, Registered Manager at Manorcourt Homecare (Thetford)

Thank you for taking the time to complete your review. It is lovely to read that the office have been accommodating to the changes you have needed. It is also lovely to read that the care staff are taking the time to ensure that all of your needs are met and are treating you with such dignity. We strive to ensure that all care is delivered to a high standard. Please let me know if we can help you further with your care needs.

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Review from June H (Client) assisted by family/friend published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are professional with a sense of humour. They treat me with dignity. I sometimes feel that they are in a hurry at evening calls, perhaps you should have dedicated evening staff?

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

Your feedback is so welcomed by all. As a team we aim to provide the highest quality service to all and comments from our users are listened to and used to assist in this area. It helps us to adapt and ensure we are remaining in line with current circumstances. Thank you again and please be rest assured that your commentary will be shared to all those in the branch team here at Thetford.

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Review from Pauline L (Client) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support I receive from Manorcourt Homecare (Thetford) is tip top. I have an "A-team" of regular carers that support me in all aspects of care. They bring the sunshine into my daily life. Any problem I have is taken care of. They certainly know how to care

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Review from J L (Client) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having regular carers who know me makes me feel safe and secure. Nothing is too much trouble for them, My days are easier to get through with their help, personal care, meals prepared, they are my lifeline.

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Review from B A (Daughter of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the caring is acceptable and covers what is required. As with other businesses, some carers are better than others ie: by carrying out more than is expected or the bare minimum. Communication is excellent directly with carers which is paramount. My mother is happy with the care she receives,
which is great; we have continuity with the same carers who know her and her needs.

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Review from Heather P (Mother of Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service provider. Most carers are hardworking, office staff are friendly and willing to help.

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Review from Wendy R (Wife of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff all very helpful, caring, willing to listen and making time to the best of their ability.

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Review from P S (Client) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 2 and a half years of using this care company I have always been treated as important with my care needs paramount. Always kind and courteous.

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Review from Judith S (Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider myself very lucky to have Manorcourt as my care company. They continue working despite the pandemic, providing my care (2 carers 4 times a day). The manager is in control and everything checked up on continuously to keep both the carers and client (me) as safe as possible.
care is excellent
with staff who listen and act.
I have had care for 54 years and in my opinion, you cannot get a better care company. My team go out of their way to provide, help and do all they can to assist in my daily living.

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Review from Dennis H (Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user for about six years now. During this period I have got to know all the main carers well and to some extent, they have become almost family! Whenever I have a problem, which is rare, the office staff resolve the issue quickly.
The carers are exactly as the name suggests and
are almost always on time.
I would have no hesitation in recommending Manorcourt to any potential clients.

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Review from Julie R (Daughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt have been visiting my mum for a year now. It has been an absolute weight off my mind knowing someone is going in daily to give Mum some company. The girls are cheerful and have a laugh with Mum and although she is completely independent they help her with shopping or anything else she needs.
Can’t praise them enough!

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Review from Lauren S (Granddaughter of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only just recently started to have Manorcourt care come out to my nan. What a difference it has made. My nan is a lot happier since having the carers. We couldn't ask for a better team of carers to take care of her.

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

Thank you so much for spending the time in writing such a positive 5* review. I will be sharing this with my amazing team.

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Review from Patricia (Daughter-in-law of Client) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has known Manorcourt carers since they provided home care for my father-in-law until his death in 2008. Some of the carers are still with the company which indicates to me that it has a stable workforce. The care plans are promptly and thoroughly put in place with input from both the
client and their family. Care visits are prompt apart from the very occasional unavoidable emergency situation arising. The office has then kept us up-to-date with the situation and they have never missed a visit. The carers are caring, friendly and professional and understanding of my mother-in-law's needs. They report back to their office with any concerns which are promptly passed to me by email or telephone. The office or a person on duty is always contactable 24/7 should an emergency or pressing concern arise. Any concerns are promptly and efficiently handled and I would say I have found it very easy to deal with the office staff who are very willing to help.

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

Thank you for taking the time in writing such a glowing 5* review. I will certainly share with my wonderful team who deserve this praise. We are so pleased that you are so happy with the service we provide.

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Review from Sarah I (Daughter of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't thank the Thetford team enough, I get to know my mum's carers week by week the times they are coming. My mum is really happy, every day she tells me who has been in, what they have done for her and more importantly she says they make her laugh. I'm pleased my mum has settled very quickly with
the carers it makes her day just that bit more easier.
Thanks, guys.

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

Thank you so much for taking the time to write this wonderful review which I will share with my amazing team. It is a pleasure to care for your Mum and so pleased to hear she is so happy with her carers.

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Review from Margaret F (Sister of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manorcourt Carers have looked after my sister for several years now, and their work has always been of a high standard. They are polite and cheerful, engaging my sister in a lot of conversation, which she enjoys. When she gets agitated and anxious, they are able to calm her down and reassure her. They
will read the newspaper with her and help and encourage her to do jigsaws, to keep her occupied.
Carers are meticulous with the preparation of her complicated medication, as pills have to be crushed and liquids thickened, and careful records are kept. They also prepare puréed food, blending fresh ingredients, when possible.
Having a group of regular Carers is good for my sister. They wear smart uniforms, and always wear masks, in the present situation.
The office staff keep us informed if there are any changes to received rotas, and they are extremely helpful in dealing with any requests.

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

Thank you for taking the time to write such positive feedback. My incredible team will be so pleased to hear how happy your sister is receiving their visits.

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Review from Susan W (Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Transferred from a single call to a double and unable to move under own steam, having complete strangers in and out each day was a terrifying thought. The Manorcourt staff put me at ease immediately. They are kind and very understanding and I never feel uncomfortable or embarrassed during any procedure.
Most days sped by and I get such a great feeling of well being with all my immediate daily deeds dealt with. The staff, female and male, young and old, leave me happy and renewed for the day ahead. The impact of the virus doesn’t seem to have affected the staff to any great extent and one must assume they have family and friends that must cause them moments of extreme worry but they deserve the highest praise for their considerable stamina and professionalism.

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

I can't thank you enough for taking the time to write such a wonderful review. I have an amazing team and on hearing how happy you are with their visits to you is outstanding feedback. I will share with my team who will get a real boost on reading such complimentary words.

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Review from Susan V (Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is fab and I get on with all my carers and they understand me for me. They ask me if I need anything and they go over and beyond and I love the care I get, they are a fantastic team.

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

Thank you for such wonderful feedback which I will share with my team. It really gives us a boost to hear that you are so happy with your carers. Five-star feedback is very much appreciated.

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Review from Stephen George W (Son of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Manorcourt to be responsive and active in managing the care of my elderly mother. The office and field staff go out of their way to provide the level of service needed for my mother to be able to live as safely and independently as possible.

Reply from Laura Cannon, Branch Manager at Manorcourt Homecare (Thetford)

Thank you so much for taking the time to write such a positive review. I will certainly share with the team as this will give them such a boost. We really do take our time to provide the very best care we can.

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Current Review Score: 9.0 (8.994)

Overview of Review Score

The Review Score of 9.0 (8.994) out of 10 for Manorcourt Homecare (Thetford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.194 for Manorcourt Homecare (Thetford) is calculated as follows: ( (26 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.194

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thetford) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (2)

Danielle

Danielle Stern

Job Title: Branch Manager

Joined: 2025

Danielle has a wealth of experience in the care industry and is passionate about making a difference in people’s lives. She leads her team with warmth, dedication, and a commitment to providing the best possible care.

Mandy

Mandy Field

Job Title: Team Leader

Joined: 2008

Mandy has an NVQ Level 3 and is a dementia champion and started working at Manorcourt Homecare in 2008. Mandy decided to work at Manorcourt Homecare as she fancied a change in career from childminding and thought caring for vulnerable people would best suit her personality.
Prior to joining Manorcourt Homecare, Mandy looked after children, running her own business from home.
To be good in her role Mandy believes you need to be patient, be a good listener, be honest, trustworthy and willing to work to deadlines and thrive on stressful situations.
The favourite part of her working day is meeting new people out in the community. The biggest professional challenge in her current role, was becoming a dementia champion, which she found quite challenging but was worth all of the hard work. Her biggest career highlight to date was being nominated for the Kathy Underwood award and given a trophy.
Outside of work Mandy enjoys gardening and spending time with her grandchildren.
Kathy is looking forward to watching the business grow and meeting lots of new people.

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