Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Hales Homecare Ipswich

stars
stars 25 November 2025
Jessica has been extremely helpful and kind. All the carers have been supportive and friendly and have made a really positive difference in their approach to care for my mother. I wouldn't hesitate to recommend them
Review from Julie M (Daughter of Client/Service User)
stars
stars 14 July 2025
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Review from Richard W (Son of Client/Service User)
stars
stars 26 September 2023
I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.
Review from John F (Client / Service User)
stars
stars 19 September 2019
My mother has been in your care for the past 18 months, she is most happy and settled, thanks to all your staff. Just hope your group/staff are still around when it's my turn for help.
Review from Julie B (Daughter of Client/Service User)