Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Universal Care Services - Coleshill

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stars 28 August 2024
Universal Care Services has provided excellent care for my husband. They ensure all his care needs are assessed and met, including personal care, washing, dressing and emotional support, also prevention in relation to reducing his risk to pressure areas. Most importantly, they make him smile. They
have built up a lovely relationship with him and he looks forward to seeing them every day. Nothing is too much trouble for them, they go above and beyond and take pride in their role. I have learned so much from them and feel very lucky that I chose this company.
Review from P P (Wife of Client/Service User)
stars
stars 28 August 2024
The staff who care for my mum are very friendly, they take care of her needs and spend time chatting which she enjoys.
Review from Jason P (Son of Client/Service User)
stars
stars 09 August 2024
All my carers are kind and thorough.
Review from M C (Client / Service User)
stars
stars 09 July 2024
I find all the carers are very good, kind and considerate. I like all the carers. No problems at all. Very happy with the service provided.
Review from Amanda D (Daughter of Client/Service User)
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stars 30 March 2020
Over the last few months, we have had a lady carer on a regular basis and she is first-class so we have no complaints. We are so happy to have her. Everyone else who has been here has been kind and polite.
Review from Josephine R (Friend of Client/Service User)
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stars 30 March 2020
Overall satisfactory. However I do prefer when carers are my regular ones, or they have cared for me on other occasions ie sick/holidays. I feel more content and not so stressed when the carer is regular which is 9 times out of 10, due to me not being able to walk and need to be transferred safely.
Review from S A (Client / Service User)
stars
stars 30 March 2020
Satisfied with the service and care given. No complaints.
Review from R O (Client / Service User)