Submit a Review for Aroma Care Warwickshire
Middlemarch Business Park, First Floor Unit 6 The Cobalt Centre, Siskin Parkway East, Coventry, CV3 4PE
View Full Details of Aroma Care WarwickshireLatest Reviews for Aroma Care Warwickshire
21 August 2025
We are very pleased with the way the carers look after us. They are very polite and will ask us if there is anything else we need before they leave.
11 August 2025
Most frequent male carer is diligent and caring and goes above and beyond his role to care, support and guide. Carers respect my dignity, and given the circumstances, make me feel as comfortable as possible during personal care. The team are as accommodating as they can be to fit care visits around my schedule of physio, etc. I feel safe in their hands. I wouldn't have chosen a male carer, but my main male carer is simply the best! Some male carers are not as experienced as our main male carer and could do with some more training.
29 July 2025
Carers arriving late for morning visit, then only staying for 10 minutes instead of the allotted 45mins. Carers reported that they have completed all tasks on the care plan, when they have neglected essential personal care. Carers arguing and being confrontational with elderly parents, refusing to do simple tasks on the care plan such as make the bed, apply cream to pressure areas, put hearing aids in ears. Refusing to change the night catheter bag. Carers arriving 2 hours early in the evening and arguing with frail parents at being asked to come back at the right time. Management contacted and not apologised for any of the above concerns and just became defensive. Informed me and my parents that we had unrealistic expectations of care!!! The CQC rating of 'needs improvement' is still very much relevant and appropriate.
28 July 2025
I'm not very happy with the lapse of them leaving my door open 3 times now when my son and grandson came home to find the door unlocked. And I have asked for a shower, which would not take more than 1/2 hour, they said I had to book an appointment, rubbish as they only spend about 10 mins every day, when they are supposed to spend 1/2 hour.
18 July 2025
My condition is parkinsons. Aroma Care have looked after me since 2022. I would rate nearly all the carers as excellent. They are patient, helpful and kind. They encourage me to do what I can myself but always safely close enough for me to be safe. My only concern is that their workload is very heavy and they are sometimes very late in the mornings. When that happens, they sometimes telephone to let me know. I have not rated value for money because I only pay part of the cost, the rest is paid by the local authority and I don't know what the total cost is.
16 July 2025
Carers very caring to not only my mum but to me as well. Can sense when mum is in more pain than usual. Always ready to have a laugh and a joke with her.
16 July 2025
Most of the time I have the same carers come who are kind, polite and respectful. They complete tasks such as helping shower/dress me etc with dignity. Sometimes carers are changed and sent newly trained staff who I then need to explain what they need to do for me. My regular carers I have built a good rapport with as they will have a chat with me as I'm elderly, I get lonely sometimes and need someone to talk to.
16 July 2025
I was a bit apprehensive about someone coming in to help us get undressed and dressed, and putting elastic stockings on and off I am coeliac and have mishaps with the toilet. The person I have nothing is too much trouble for them in the hot weather; meals are a problem. I have various hospital appointments, and I mention this to the carer, and they adjust times a lot, which enables me to stay in my own home.
11 July 2025
Aroma Care are providing excellent care for my elderly father, prior to Aroma Care, Dad has always hated anyone being in the house apart from Family, but he has built up a rapport with the Carers and has said himself that they are excellent and feels very comfortable with them. His health has recently deteriorated after a spell in hospital, and the Carers have just taken this in their stride, never leaving him until he is settled and comfortable, they are also quick to call us with any concerns or questions. When speaking with the Head Office, I have always found them to be very helpful, caring and professional, always happy to pass on my numerous requests these days to the Carers which are always carried out. As a family all of the above, has given us great peace of mind. A big thank you to all at Aroma Care.
17 March 2025
Their work and friendship is very good. It is very easy to get on with them, its so easy to talk to my helpers. The review is good and I like the key box.
17 March 2025
Overall service was good, didn't always know who was coming or when.
17 March 2025
Your staff is generally very good but sometimes you put two learners together that do not know all of the procedures and the client has to show them what to do. Not good recommendation.
11 March 2025
My mother is getting really good care. Happy with the carers. Always been happy with what they do.
10 March 2025
I have Experience overall care from someone, the care and the support I am receiving from these carers are poor, staff always late to appointment sometime I will be finishing my appointment they called management, one day I called 27 times at office, no one pick up my phone to speak to me. 2025, the the carer comes on and off on time, Too much to say so no space. I do not know if it's value for money.
07 March 2025
Good service all around by Aroma Care.
25 February 2025
We have only been clients for 1 week. The carers who assisted us have been polite, friendly and caring. The help and assistance have been appreciated. We did have a Sunday morning visit which had a problem. The carer didn't arrive until 13:00. Visitors who came at 11:00 gave my Father breakfast, but he remained in his nightwear until 13:00.
17 February 2025
The girls who come to shower me and help with other jobs are excellent carers. I am very happy with them. The management is not great. This winter is the longest I've had the same 2 carers almost every time.
17 February 2025
I enjoy seeing my regular carer, she is kind and thoughtful. She goes above and beyond to make sure I have everything I need and am well cared for. She is always friendly and smiley. I understand that carers are busy people but it is helpful when they can arrive at regular times. This has been OK recently.
14 February 2025
The carers are always well presented in their uniforms, wearing a name badge would be helpful for the client and anyone else who is present when carers are there. Carers are helpful when a urine sample has been requested by the GP for example. Ideally, if carers had more allocated time they might have time to chat.
13 February 2025
My son has carers, he is autistic so finds it very difficult trying to build a relationship with the carers, one carer in particular he has taken to, I cannot fault her she does a wonderful job.
Latest Reviews for Aroma Care Warwickshire
21 August 2025
We are very pleased with the way the carers look after us. They are very polite and will ask us if there is anything else we need before they leave.
11 August 2025
Most frequent male carer is diligent and caring and goes above and beyond his role to care, support and guide. Carers respect my dignity, and given the circumstances, make me feel as comfortable as possible during personal care. The team are as accommodating as they can be to fit care visits around my schedule of physio, etc. I feel safe in their hands. I wouldn't have chosen a male carer, but my main male carer is simply the best! Some male carers are not as experienced as our main male carer and could do with some more training.
29 July 2025
Carers arriving late for morning visit, then only staying for 10 minutes instead of the allotted 45mins. Carers reported that they have completed all tasks on the care plan, when they have neglected essential personal care. Carers arguing and being confrontational with elderly parents, refusing to do simple tasks on the care plan such as make the bed, apply cream to pressure areas, put hearing aids in ears. Refusing to change the night catheter bag. Carers arriving 2 hours early in the evening and arguing with frail parents at being asked to come back at the right time. Management contacted and not apologised for any of the above concerns and just became defensive. Informed me and my parents that we had unrealistic expectations of care!!! The CQC rating of 'needs improvement' is still very much relevant and appropriate.
28 July 2025
I'm not very happy with the lapse of them leaving my door open 3 times now when my son and grandson came home to find the door unlocked. And I have asked for a shower, which would not take more than 1/2 hour, they said I had to book an appointment, rubbish as they only spend about 10 mins every day, when they are supposed to spend 1/2 hour.
18 July 2025
My condition is parkinsons. Aroma Care have looked after me since 2022. I would rate nearly all the carers as excellent. They are patient, helpful and kind. They encourage me to do what I can myself but always safely close enough for me to be safe. My only concern is that their workload is very heavy and they are sometimes very late in the mornings. When that happens, they sometimes telephone to let me know. I have not rated value for money because I only pay part of the cost, the rest is paid by the local authority and I don't know what the total cost is.
16 July 2025
Carers very caring to not only my mum but to me as well. Can sense when mum is in more pain than usual. Always ready to have a laugh and a joke with her.
16 July 2025
Most of the time I have the same carers come who are kind, polite and respectful. They complete tasks such as helping shower/dress me etc with dignity. Sometimes carers are changed and sent newly trained staff who I then need to explain what they need to do for me. My regular carers I have built a good rapport with as they will have a chat with me as I'm elderly, I get lonely sometimes and need someone to talk to.
16 July 2025
I was a bit apprehensive about someone coming in to help us get undressed and dressed, and putting elastic stockings on and off I am coeliac and have mishaps with the toilet. The person I have nothing is too much trouble for them in the hot weather; meals are a problem. I have various hospital appointments, and I mention this to the carer, and they adjust times a lot, which enables me to stay in my own home.
11 July 2025
Aroma Care are providing excellent care for my elderly father, prior to Aroma Care, Dad has always hated anyone being in the house apart from Family, but he has built up a rapport with the Carers and has said himself that they are excellent and feels very comfortable with them. His health has recently deteriorated after a spell in hospital, and the Carers have just taken this in their stride, never leaving him until he is settled and comfortable, they are also quick to call us with any concerns or questions. When speaking with the Head Office, I have always found them to be very helpful, caring and professional, always happy to pass on my numerous requests these days to the Carers which are always carried out. As a family all of the above, has given us great peace of mind. A big thank you to all at Aroma Care.
17 March 2025
Their work and friendship is very good. It is very easy to get on with them, its so easy to talk to my helpers. The review is good and I like the key box.
17 March 2025
Overall service was good, didn't always know who was coming or when.
17 March 2025
Your staff is generally very good but sometimes you put two learners together that do not know all of the procedures and the client has to show them what to do. Not good recommendation.
11 March 2025
My mother is getting really good care. Happy with the carers. Always been happy with what they do.
10 March 2025
I have Experience overall care from someone, the care and the support I am receiving from these carers are poor, staff always late to appointment sometime I will be finishing my appointment they called management, one day I called 27 times at office, no one pick up my phone to speak to me. 2025, the the carer comes on and off on time, Too much to say so no space. I do not know if it's value for money.
07 March 2025
Good service all around by Aroma Care.
25 February 2025
We have only been clients for 1 week. The carers who assisted us have been polite, friendly and caring. The help and assistance have been appreciated. We did have a Sunday morning visit which had a problem. The carer didn't arrive until 13:00. Visitors who came at 11:00 gave my Father breakfast, but he remained in his nightwear until 13:00.
17 February 2025
The girls who come to shower me and help with other jobs are excellent carers. I am very happy with them. The management is not great. This winter is the longest I've had the same 2 carers almost every time.
17 February 2025
I enjoy seeing my regular carer, she is kind and thoughtful. She goes above and beyond to make sure I have everything I need and am well cared for. She is always friendly and smiley. I understand that carers are busy people but it is helpful when they can arrive at regular times. This has been OK recently.
14 February 2025
The carers are always well presented in their uniforms, wearing a name badge would be helpful for the client and anyone else who is present when carers are there. Carers are helpful when a urine sample has been requested by the GP for example. Ideally, if carers had more allocated time they might have time to chat.
13 February 2025
My son has carers, he is autistic so finds it very difficult trying to build a relationship with the carers, one carer in particular he has taken to, I cannot fault her she does a wonderful job.