Aroma Care Warwickshire

Middlemarch Business Park, 1st Floor Unit 6 The Cobalt Centre, Siskin Parkway East, Coventry CV3 4PE
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9.3 59 Reviews
  • Aroma Care Warwickshire, Coventry
Aroma Care People provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.
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Care Provided by Aroma Care Warwickshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Warwickshire to find out the exact price for your requirements.

Contact Aroma Care Warwickshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Aroma Care Warwickshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Alison Bullous (Care Manager)

Aroma Care Warwickshire Reviews (59)

9.3

Aroma Care Warwickshire has a Review Score of 9.3 (9.306) out of 10, based on 56 reviews in the last 2 years.
Over all time Aroma Care Warwickshire has 59 reviews.

Overall Experience
  • 35
  • 16
  • 4
  • 0
  • 4
Date Published
  • 59
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  • 56
  • 3
Reviewer Connection to Aroma Care Warwickshire
  • 31
  • 16
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Total of 59, showing 1-20
Review from Linda G (Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class care, so pleased to have them in. My life. Friendly nothing is too,much trouble.
I Look forward to their visits everyday.
All of the ladies are lovely and do such a good job
Especially rosemary and Miriam
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your lovely feedback, we are so pleased your care is going so well. We will be sure to pass this onto your care team.
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Review from Valerie P (Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been under the care of Aroma Care for eight months now I frequently say to the Carer who comes " I don't know how I managed without you" Every Carer who comes daily treats me with great care, is friendly and always show's a genuine concern for my wellbeing. They all have a wonderful sense of
humour and we have a laugh. From the first day I started with them, " I felt I have a little friends in my corner" and I still feel that. Not only the physical help they give me but my life with them coming daily has definitely cheered me up. Such lovely Carers, you have a wonderful team that visit daily.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your lovely feedback. We are so pleased to hear the carers are making a big improvement to you. We will be sure to pass on your lovely words to them all.
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Review from Chris G (Son of Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our overall experience with the 4 carers looking after my Mother is very comforting knowing she is being very well cared for especially being kept personally clean, the 4 regular carers are Kennedy ,Rosemary, Frederick and Miriam.
The care for mum is commanding patience & understanding with Dementia
being involved.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your lovely feedback, we are so pleased to hear your mums care is going well and the care staff are looking after her well.
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Review from Greg J (Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very nice and I have made friends with lots them.my favorite among them is Kennedy and Rosemary,their genuine kindness and highly in skills in managing my daily needs.they always take a time to share laughter and make each day brighter.I totally trust them!
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your lovely feedback and we are so pleased to hear your carers are looking after you so well.
We will be sure to pass on your review to our team.
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Review from Sarah T (Client) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well looked after and my times they come are suitable. So no problems are raised. I find what they do is excellent. My meals are done on time. My main carer is very thorough and always smiles. We chat freely all the time, and she sorts out any problems should they come up.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your lovely feedback, we are so pleased your care is working well.
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Review from A K (Next of Kin) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who attended recently to my mum have both been absolutely amazing.
They are very caring, empathetic and understanding.
Nothing is ever too much for them and they undertake job with great care and passion.
It helps massively as one Carer speaks Urdu & Hindi, due to mums limited English
speaking she can communicate with him in these languages which is a big help to her.
Thank you once again for your ongoing support and both carers deserve great credit for the work they carry out.
They both need to be praised!
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to hear the carers are working so well for you and we will certainly pass on your lovely review.
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Review from I L (Son of Client) assisted by family/friend published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given by the two members of Aroma Care's staff has been exemplary. Their manner has been cheerful, encouraging and very respectful.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to hear how well the care staff are supporting your mum. Please always feel free to contact us if you feel we can improve further.
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Review from Tracey S (Client) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have never had to have care before at home and didn't know what to expect, the team were at home ready to welcome me back and settle me back home, I have nothing but praise for the care I have received, they are caring thoughtful and happy to help with anything I need ,my father passed away recently
and I was treated with care and compassion
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire
Hello Tracey ,

Thank you so much for your feedback! we are so pleased to hear the staff are welcoming you home and supporting you as you need. Please do not ever hesitate to contact us should you…read more
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Review from Delia B (Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been using Aroma Care for some time now, and I honestly couldn't be happier with the care and support I receive. My regular carers are absolutely wonderful - they're reliable, kind, and always go the extra mile to make sure I'm comfortable and well looked after.
It makes such a difference to have
carers who not only do their job so well but who genuinely care. They're respectful, friendly, and bring a lovely sense of calm and positivity into my home.
Highly recommend Aroma Care to anyone looking for dependable, compassionate carers.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your lovely feedback, we are always delighted to hear such lovely comments about the carers and that you are happy with the care they are providing. We will be sure to pass your feedback…read more
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Review from Lindsey L (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been really hard to hand over care.
But really it has been smoother than I thought it would be. Mum has total confidence and has relaxed now in the knowledge that anything will be dealt with with confidence and keeping her dignity as much as possible.
Her main carer handles any problem with confidence
and kindness.
As a family we feel mum is in very safe hands. Thankyou
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are so pleased to hear the carers are looking after mum well and she feels safe and relaxed.
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Review from J W (Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
B always enters with a happy smile, calls me by my name, and then asks me how I am. It feels genuine, and she does a wonderfully efficient job.
She arrives very promptly for 99% of her calls, only being late in an emergency.
She cooks my food very successfully,
When she leaves she often says "mi
do" which translates to I love you in English.
Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your lovely review we are so pleased you are getting great care from your regular carer. We will be sure to let her know
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Review from C A (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleased that mum has 2 regular carers very reassuring for not only mum but myself as well.
Cannot fault our regular carers at all very caring to not only my mum but me as well which is very much appreciated by both. Have built a good relationship with mums regular carers.
If our regular carers are
on leave find their replacements just as considerate & caring but always pleased to see our regulars back.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your lovely feefback it is always lovely to hear our dedicated team are supporting you all so well.
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Review from Nick B (Husband of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We asked the carers if they could come a little later in the morning. They went out of their way to change our time slot which is now much better. We are really grateful to them and to Aromacare for accommodating us.
The carers are absolutely wonderful and we cannot praise them highly enough.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your review, we are so pleased to hear your positive feedback and your carers are providing a great service.
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Review from John H (Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from skilled staff who attend to me with kindness and humour and have built up good relations with my family. i appreciate having continuity of ccare from the same refular carers who know me well, and am grateful for shaves and hair-washing.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are so pleased to hear your carers are meeting all of your needs and supporting you as you would like.
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Review from Pauline S (Client) assisted by family/friend published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care since August 2025. The carer has been absolutely amazing and I cannot stress how grateful I am for the help and support I have. Nothing is too much trouble. I am treated with the utmost dignity at all times.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your lovely review, we are so pleased to hear our dedicated care staff are supporting you well and we look forward to continuing the great service.
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Review from V L (Client) assisted by family/friend published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are always a pleasure to welcome into home.
Without exception they are always cheerful, friendly, respectful and very kind and professional in the level of care.
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire
Hello,

Thank you so much for your lovely review and taking the time to feedback to us! Please do not hesitate to contact us at any time .

Thank you
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Review from K T (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have realised that Joy has been a carer for my Mum for one year now. We would just like to say that Mum has been very pleased with the care she has received from Joy.
Joy is always friendly and thoughtful in everything she does and we have been happy to trust her to understand how Mum likes things
to be done, for example, when she had her cataract operation and needed specific aftercare with several different eye drops.
We hope this special relationship between Mum and her carer will continue.
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire
Thank you so much for your positive feedback! We are extremely pleased that mums carer has performed her duties excelling expectations! If we can ever assist further please do not hesitate to contact…read more
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Review from B P (Mother of Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a compliment for Joanna as she always goes above and beyond for caring for my daughter. Nothing is too much for her to do. She always has my daughters care and making sure my daughter is safe at the forefront of her mind. My daughter has an amazing bond with her. She takes so much pride in her
work. We feel very lucky that we have such a dedicated carer for my daughter. She is a credit to the company.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your lovely feedback, we are so pleased to hear your daughter is getting the best care.
We will be sure to tell Joana about your lovely words.
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Review from S P (Daughter of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable, lovely, friendly ladies.
All very caring towards my mother.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are so pleased the carers are looking after mum well.
We are so pleased to hear such great reviews.
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Review from D M (Client) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My main carers is kind, works very hard and always makes sure here standards are very high. She never slacks with attention to detail.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to your care is working well and hope if there are any further improvements we can make you will share with us moving forward.
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Current Review Score: 9.3 (9.306)

Overview of Review Score

The Review Score of 9.3 (9.306) out of 10 for Aroma Care Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.306 for Aroma Care Warwickshire is calculated as follows: ( (202 Excellents x 5) + (65 Goods x 4) + (30 Satisfactorys x 3) + (8 Poors x 2) + (19 Very Poors x 1) ) ÷ 324 Ratings = 4.306
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Warwickshire is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Kurtis

Kurtis Nilsson

Job Title: Branch Manager Joined: 2025

I have been the newly appointed branch manager for Aroma Care Warwickshire since July 2025.
My passion is to ensure everyone receives the care and support they require at the highest standard possible.
I have a wealth of management experience, and I am keen to ensure Aroma Care Warwickshire is the best it can be at all times.


Myself and the support team within Warwickshire welcome all feedback, ideas and innovations to make your care experience empowering and a positive experience.

Frequently Asked Questions about Aroma Care Warwickshire

What Type of Services does Aroma Care Warwickshire offer?

Aroma Care Warwickshire offers Home Care.

How many Carers does Aroma Care Warwickshire employ?

Aroma Care Warwickshire employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Warwickshire to verify any information. View our terms and conditions. Aroma Care Warwickshire has an Enhanced Service - more info.