Aroma Care Warwickshire

Middlemarch Business Park, First Floor Unit 6 The Cobalt Centre, Siskin Parkway East, Coventry CV3 4PE
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8.7 25 Reviews
  • Aroma Care Warwickshire, Coventry
Aroma Care People provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Warwickshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Alison Bullous (Care Manager)

Aroma Care Warwickshire Reviews (25)

Total of 25, showing 1-20
8.7

Aroma Care Warwickshire has a Review Score of 8.7 (8.703) out of 10, based on 22 reviews in the last 2 years. Over all time Aroma Care Warwickshire has 25 reviews.

Overall Experience

  • 8
  • 11
  • 2
  • 0
  • 4

Date Published

25
15
21
22
3

Review from A M (Partner of Client) published on 21 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the way the carers look after us. They are very polite and will ask us if there is anything else we need before they leave.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thankyou for your feedback, we are pleased to hear your care is going well and our dedicated team are looking after you. We are always looking to improve our service and welcome any further feedback from you.

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Review from Margaret H (Client) assisted by family/friend published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most frequent male carer is diligent and caring and goes above and beyond his role to care, support and guide. Carers respect my dignity, and given the circumstances, make me feel as comfortable as possible during personal care. The team are as accommodating as they can be to fit care visits around
my schedule of physio, etc. I feel safe in their hands. I wouldn't have chosen a male carer, but my main male carer is simply the best! Some male carers are not as experienced as our main male carer and could do with some more training.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your positive feedback and we are so pleased to hear your regular carer is delivering great care. Your cover carer will have completed the same training as your regular carer but it often takes a little longer to build the same rapport when they don't see the same clients everyday. Please feel free to contact us if we can support you with anything further.

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Review from M S (Daughter of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carers arriving late for morning visit, then only staying for 10 minutes instead of the allotted 45mins. Carers reported that they have completed all tasks on the care plan, when they have neglected essential personal care. Carers arguing and being confrontational with elderly parents, refusing to
do simple tasks on the care plan such as make the bed, apply cream to pressure areas, put hearing aids in ears. Refusing to change the night catheter bag.
Carers arriving 2 hours early in the evening and arguing with frail parents at being asked to come back at the right time.
Management contacted and not apologised for any of the above concerns and just became defensive. Informed me and my parents that we had unrealistic expectations of care!!!
The CQC rating of 'needs improvement' is still very much relevant and appropriate.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are always grateful to receive feedback from our service users unfortunately we are not always able to meet the demands of their families.

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Review from Ann H (Client) assisted by family/friend published on 28 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm not very happy with the lapse of them leaving my door open 3 times now when my son and grandson came home to find the door unlocked. And I have asked for a shower, which would not take more than 1/2 hour, they said I had to book an appointment, rubbish as they only spend about 10 mins every day,
when they are supposed to spend 1/2 hour.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback we are naturally disappointed that you did not find our service to your expectations. As we have no record of the issues being highlighted whilst you were receiving care from us unfortunately we are unable to investigate further.We do however wish you every success with your new provider.

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Review from John H (Client) published on 18 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My condition is parkinsons. Aroma Care have looked after me since 2022. I would rate nearly all the carers as excellent. They are patient, helpful and kind. They encourage me to do what I can myself but always safely close enough for me to be safe.
My only concern is that their workload is very heavy
and they are sometimes very late in the mornings. When that happens, they sometimes telephone to let me know.
I have not rated value for money because I only pay part of the cost, the rest is paid by the local authority and I don't know what the total cost is.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are so pleased the carers are delivering excellent care. We are sorry to hear that you sometimes experience late visits in the mornings and whilst we know sometimes emergencies happen causing delays we will look into this and try to minimise this as a priority.

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Review from C A (Daughter of Client) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very caring to not only my mum but to me as well. Can sense when mum is in more pain than usual. Always ready to have a laugh and a joke with her.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your positive feedback. We are so pleased to know that the care staff are supporting your mum so well and also offering you the support you need. We always welcome feedback to ensure we are delivering the highest possible level of care to our service users.

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Review from I J (Client) assisted by family/friend published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the time I have the same carers come who are kind, polite and respectful. They complete tasks such as helping shower/dress me etc with dignity. Sometimes carers are changed and sent newly trained staff who I then need to explain what they need to do for me. My regular carers I have built a good
rapport with as they will have a chat with me as I'm elderly, I get lonely sometimes and need someone to talk to.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are so pleased to hear that your carers spend time with you and are looking after you well. Please always feel free to give us a call if you feel we can improve in any way.

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Review from A T (Client) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit apprehensive about someone coming in to help us get undressed and dressed, and putting elastic stockings on and off I am coeliac and have mishaps with the toilet. The person I have nothing is too much trouble for them in the hot weather; meals are a problem. I have various hospital appointments,
and I mention this to the carer, and they adjust times a lot, which enables me to stay in my own home.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are so pleased that you are happy with your care. We are always looking to improve our service and welcome all feedback to ensure we are giving you the best service possible.

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Review from Lesley C (Daughter of Client) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aroma Care are providing excellent care for my elderly father, prior to Aroma Care, Dad has always hated anyone being in the house apart from Family, but he has built up a rapport with the Carers and has said himself that they are excellent and feels very comfortable with them. His health has recently
deteriorated after a spell in hospital, and the Carers have just taken this in their stride, never leaving him until he is settled and comfortable, they are also quick to call us with any concerns or questions. When speaking with the Head Office, I have always found them to be very helpful, caring and professional, always happy to pass on my numerous requests these days to the Carers which are always carried out. As a family all of the above, has given us great peace of mind. A big thank you to all at Aroma Care.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback we are really pleased to hear dads care is going well and our care staff are looking after him so well. We are always looking to improve our service so please feel free to contact us if there is anything else we can do to better the service.

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Review from Terry L (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Their work and friendship is very good. It is very easy to get on with them, its so easy to talk to my helpers. The review is good and I like the key box.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are delighted that our team are looking after you well and value your feedback.

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Review from James H (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service was good, didn't always know who was coming or when.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are sorry to hear that you were not aware of your regular care staff and care times your feedback will help us to improve our service ongoing.

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Review from Peter L (Husband of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff is generally very good but sometimes you put two learners together that do not know all of the procedures and the client has to show them what to do. Not good recommendation.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your review. We value all feedback to help us improve our services and we are always keen to improve any shortfalls. Your feedback will be most helpful.

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Review from L D (Daughter of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is getting really good care. Happy with the carers. Always been happy with what they do.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your review, we are delighted to hear that our dedicated team are supporting Mum with the best care.

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Review from A V (Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have Experience overall care from someone, the care and the support I am receiving from these carers are poor, staff always late to appointment sometime I will be finishing my appointment they called management, one day I called 27 times at office, no one pick up my phone to speak to me. 2025, the
the carer comes on and off on time, Too much to say so no space. I do not know if it's value for money.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your review, we are sorry to hear you are not satisfied with your care. We will review your feedback and a member of the team will be in touch to see if your issues can be rectified.

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Review from M K (Daughter of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service all around by Aroma Care.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are so pleased to hear your happy with the care being received.

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Review from J S (Daughter of Client) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been clients for 1 week. The carers who assisted us have been polite, friendly and caring.
The help and assistance have been appreciated.
We did have a Sunday morning visit which had a problem. The carer didn't arrive until 13:00. Visitors who came at 11:00 gave my Father breakfast, but
he remained in his nightwear until 13:00.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your valued feedback, we are always striving to improve our service and your feedback is imperative to this. On occasion, the service can be disrupted through events out of our control but we try wherever possible to minimise disruption wherever possible.

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Review from R H (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The girls who come to shower me and help with other jobs are excellent carers. I am very happy with them. The management is not great. This winter is the longest I've had the same 2 carers almost every time.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are always striving to improve our service. Please feel free to contact me directly and I will look into any concerns you have.

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Review from Suzanne S (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy seeing my regular carer, she is kind and thoughtful. She goes above and beyond to make sure I have everything I need and am well cared for. She is always friendly and smiley. I understand that carers are busy people but it is helpful when they can arrive at regular times. This has been OK recently.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your review, we are always striving to improve our service and thank you for your positive comments.

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Review from L M (Daughter of Client) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always well presented in their uniforms, wearing a name badge would be helpful for the client and anyone else who is present when carers are there. Carers are helpful when a urine sample has been requested by the GP for example. Ideally, if carers had more allocated time they might have
time to chat.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your reply, we are always striving to improve our service and your comments are most welcomed.

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Review from Pamela E (Mother of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has carers, he is autistic so finds it very difficult trying to build a relationship with the carers, one carer in particular he has taken to, I cannot fault her she does a wonderful job.

Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your review, we are always looking to improve our service and ensure all of our service users receive the best care possible, please feel comfortable to raise any shortfalls within our performance to me directly for my immediate attention.

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Current Review Score: 8.7 (8.703)

Overview of Review Score

The Review Score of 8.7 (8.703) out of 10 for Aroma Care Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.703 for Aroma Care Warwickshire is calculated as follows: ( (48 Excellents x 5) + (38 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (19 Very Poors x 1) ) ÷ 128 Ratings = 3.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Warwickshire is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Marshall

Marshall Yose

Job Title: Care Manager

Joined: 2022

I’m a Care Manager at the Warwickshire branch with over 10 years of experience in white-collar roles including 5 years in management.


I started as a carer, gaining 3 years of hands-on experience, and worked my way up to my current role.


I recently completed a Level 5 Diploma in Adult Care and also hold a degree and multiple professional diplomas.


Objective
To leverage my experience and expertise in care management to deliver compassionate, patient-centered solutions that optimise health outcomes, and enhance overall quality of life. Passionate and advocate for patient needs, and ensuring the efficient delivery of tailored care services.


Functional summary
Highly motivated, adaptable, and dependable professional with excellent interpersonal skills and a confident demeanor. Skilled in managing branch offices within the healthcare sector. Demonstrates a proven ability to identify opportunities for improvement and implement impactful solutions. Committed to achieving results and driving organisational success

Frequently Asked Questions about Aroma Care Warwickshire

What Type of Services does Aroma Care Warwickshire offer?

Aroma Care Warwickshire offers Home Care.

How many Carers does Aroma Care Warwickshire employ?

Aroma Care Warwickshire employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Warwickshire to verify any information. View our terms and conditions. Aroma Care Warwickshire has an Enhanced Service - more info.