Aroma Care Warwickshire

Middlemarch Business Park, 1st Floor Unit 6 The Cobalt Centre, Siskin Parkway East, Coventry CV3 4PE
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9.2 51 Reviews
  • Aroma Care Warwickshire, Coventry
Aroma Care People provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.
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Care Provided by Aroma Care Warwickshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Warwickshire to find out the exact price for your requirements.

Contact Aroma Care Warwickshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Aroma Care Warwickshire to get a personalised quote.

Good to Know

Person in Charge

  • Alison Bullous (Care Manager)

Aroma Care Warwickshire Reviews (51)

9.2

Aroma Care Warwickshire has a Review Score of 9.2 (9.191) out of 10, based on 48 reviews in the last 2 years.
Over all time Aroma Care Warwickshire has 51 reviews.

Overall Experience
  • 27
  • 16
  • 4
  • 0
  • 4
Date Published
  • 51
  • 35
  • 47
  • 48
  • 3
Reviewer Connection to Aroma Care Warwickshire
  • 26
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Total of 51, showing 1-20
Review from Delia B (Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been using Aroma Care for some time now, and I honestly couldn't be happier with the care and support I receive. My regular carers are absolutely wonderful - they're reliable, kind, and always go the extra mile to make sure I'm comfortable and well looked after.
It makes such a difference to have
carers who not only do their job so well but who genuinely care. They're respectful, friendly, and bring a lovely sense of calm and positivity into my home.
Highly recommend Aroma Care to anyone looking for dependable, compassionate carers.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your lovely feedback, we are always delighted to hear such lovely comments about the carers and that you are happy with the care they are providing. We will be sure to pass your feedback…read more
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Review from Lindsey L (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been really hard to hand over care.
But really it has been smoother than I thought it would be. Mum has total confidence and has relaxed now in the knowledge that anything will be dealt with with confidence and keeping her dignity as much as possible.
Her main carer handles any problem with confidence
and kindness.
As a family we feel mum is in very safe hands. Thankyou
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are so pleased to hear the carers are looking after mum well and she feels safe and relaxed.
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Review from J W (Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
B always enters with a happy smile, calls me by my name, and then asks me how I am. It feels genuine, and she does a wonderfully efficient job.
She arrives very promptly for 99% of her calls, only being late in an emergency.
She cooks my food very successfully,
When she leaves she often says "mi
do" which translates to I love you in English.
Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your lovely review we are so pleased you are getting great care from your regular carer. We will be sure to let her know
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Review from C A (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleased that mum has 2 regular carers very reassuring for not only mum but myself as well.
Cannot fault our regular carers at all very caring to not only my mum but me as well which is very much appreciated by both. Have built a good relationship with mums regular carers.
If our regular carers are
on leave find their replacements just as considerate & caring but always pleased to see our regulars back.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your lovely feefback it is always lovely to hear our dedicated team are supporting you all so well.
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Review from Nick B (Husband of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We asked the carers if they could come a little later in the morning. They went out of their way to change our time slot which is now much better. We are really grateful to them and to Aromacare for accommodating us.
The carers are absolutely wonderful and we cannot praise them highly enough.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your review, we are so pleased to hear your positive feedback and your carers are providing a great service.
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Review from John H (Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from skilled staff who attend to me with kindness and humour and have built up good relations with my family. i appreciate having continuity of ccare from the same refular carers who know me well, and am grateful for shaves and hair-washing.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are so pleased to hear your carers are meeting all of your needs and supporting you as you would like.
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Review from Pauline S (Client) assisted by family/friend published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been receiving care since August 2025. The carer has been absolutely amazing and I cannot stress how grateful I am for the help and support I have. Nothing is too much trouble. I am treated with the utmost dignity at all times.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your lovely review, we are so pleased to hear our dedicated care staff are supporting you well and we look forward to continuing the great service.
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Review from V L (Client) assisted by family/friend published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are always a pleasure to welcome into home.
Without exception they are always cheerful, friendly, respectful and very kind and professional in the level of care.
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire
Hello,

Thank you so much for your lovely review and taking the time to feedback to us! Please do not hesitate to contact us at any time .

Thank you
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Review from K T (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have realised that Joy has been a carer for my Mum for one year now. We would just like to say that Mum has been very pleased with the care she has received from Joy.
Joy is always friendly and thoughtful in everything she does and we have been happy to trust her to understand how Mum likes things
to be done, for example, when she had her cataract operation and needed specific aftercare with several different eye drops.
We hope this special relationship between Mum and her carer will continue.
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire
Thank you so much for your positive feedback! We are extremely pleased that mums carer has performed her duties excelling expectations! If we can ever assist further please do not hesitate to contact…read more
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Review from B P (Mother of Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a compliment for Joanna as she always goes above and beyond for caring for my daughter. Nothing is too much for her to do. She always has my daughters care and making sure my daughter is safe at the forefront of her mind. My daughter has an amazing bond with her. She takes so much pride in her
work. We feel very lucky that we have such a dedicated carer for my daughter. She is a credit to the company.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your lovely feedback, we are so pleased to hear your daughter is getting the best care.
We will be sure to tell Joana about your lovely words.
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Review from S P (Daughter of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable, lovely, friendly ladies.
All very caring towards my mother.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are so pleased the carers are looking after mum well.
We are so pleased to hear such great reviews.
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Review from D M (Client) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My main carers is kind, works very hard and always makes sure here standards are very high. She never slacks with attention to detail.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to your care is working well and hope if there are any further improvements we can make you will share with us moving forward.
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Review from C M (Wife of Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far very satisfied with the care of R. Pleasant, caring and treated R with the respect he desired. He gets on well with AH and MA, and other carers. They also ask me if I am ok, which is good.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to hear the carers are delivering good care to your husband and are also ensuring you are well.
We are always looking to improve our service and value…read more
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Review from H H (Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care very good even when they are very hard pressed. More carers to the amount of visits. Time was very good for carers to do their own planning.
All very kind at all times.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are pleased to hear your carers are working well for you. We acknowledge this is often a very demanding role and we are always looking to improve our service so please…read more
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Review from Gervald F (Husband of Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For several weeks now, R has visited three times per day and is always cheerful and chatty. The actual times she has turned up can't always be predicted, but she always does everything that we ask. She is a great help to me and my wife, and we value her visits.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback we are so pleased to hear that your carer is completing all of your tasks and looking after your wife well.
We will pass on your kind words to the carer.
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Review from D C (Son of Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In 2024 from when you took over it started good but after a while had on cara was vile and rough with mom she was removed second cara in 2025 hit my and moms dogs with iron bar and lock him self in house on his own with mom 3rd cara woke me up at 5am with touch in my face witch hade been agreed from
7am but rest care team have been brilliant at leat 4 of them.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are sorry to hear you have issues with some care staff. We are always available for contact in the future should you have any further issues. We are pleased to hear you…read more
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Review from John R (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with care, dependable and pleasant, can not fault the service.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback we are so pleased to hear your care is going well. We are always trying to improve our service and welcome all feedback.
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Review from G H (Client) assisted by family/friend published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good communication when running late.
Friendly, caring and happy carers. Observant of changes in my physical condition.
Good compliance with company policies.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your positive feedback we are so pleased to hear the care staff are always happy and friendly. We are always looking to improve our service and welcome any suggestions you may have.
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Review from W T (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff 1st class.
Phone contact English poor.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are pleased to hear your care is going well. Please feel free to contact us if you feel we could improve further.
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Review from Jane E (Daughter of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents are in their nineties and keen to continue living in their own home: this has been made possible by the superb support provided by Aroma Care. They particularly like the consistency of personnel and their very flexible approach to whatever needs doing during a visit. The carers are patient
and encouraging, helping with discretion and respect. Their positive, friendly chats always brighten Mum and Dad's day. They have built rapport and trust based on consistency and thoughtfulness. Whenever I have needed to contact the office (eg to advise about medical appointments etc) my request has always been handled promptly and kindly. The office team have even reached out to me to suggest little tweaks that have made a really positive impact - they truly care about doing a good job and understanding the individual needs of their clients.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback we are so pleased to hear that your parents are receiving great care from consistent carers. We are always looking to improve our service and welcome all feedback and…read more
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Current Review Score: 9.2 (9.191)

Overview of Review Score

The Review Score of 9.2 (9.191) out of 10 for Aroma Care Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.191 for Aroma Care Warwickshire is calculated as follows: ( (156 Excellents x 5) + (65 Goods x 4) + (30 Satisfactorys x 3) + (8 Poors x 2) + (19 Very Poors x 1) ) ÷ 278 Ratings = 4.191
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Warwickshire is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Kurtis

Kurtis Nilsson

Job Title: Branch Manager Joined: 2025

I have been the newly appointed branch manager for Aroma Care Warwickshire since July 2025.
My passion is to ensure everyone receives the care and support they require at the highest standard possible.
I have a wealth of management experience, and I am keen to ensure Aroma Care Warwickshire is the best it can be at all times.


Myself and the support team within Warwickshire welcome all feedback, ideas and innovations to make your care experience empowering and a positive experience.

Frequently Asked Questions about Aroma Care Warwickshire

What Type of Services does Aroma Care Warwickshire offer?

Aroma Care Warwickshire offers Home Care.

How many Carers does Aroma Care Warwickshire employ?

Aroma Care Warwickshire employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Warwickshire to verify any information. View our terms and conditions. Aroma Care Warwickshire has an Enhanced Service - more info.