Aroma Care Warwickshire

Middlemarch Business Park, First Floor Unit 6 The Cobalt Centre, Siskin Parkway East, Coventry CV3 4PE
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8.9 35 Reviews
  • Aroma Care Warwickshire, Coventry
Aroma Care People provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.
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Care Provided by Aroma Care Warwickshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Warwickshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Alison Bullous (Care Manager)

Aroma Care Warwickshire Reviews (35)

8.9

Aroma Care Warwickshire has a Review Score of 8.9 (8.946) out of 10, based on 32 reviews in the last 2 years.
Over all time Aroma Care Warwickshire has 35 reviews.

Overall Experience
  • 16
  • 13
  • 2
  • 0
  • 4
Date Published
  • 35
  • 19
  • 31
  • 32
  • 3
Reviewer Connection to Aroma Care Warwickshire
  • 18
  • 12
  • 2
  • 1
  • 1
  • 1
Total of 35, showing 1-20
Review from A C (Son of Client) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Aroma care's management and carers for looking after my 94 year mother who lives alone suffering from dementia. She sleeps most of the day, but you can see her face light up when the carers come in to look after her, taking care of her personal care and preparing her meals and
encouraging her to eat. Her care needs and medication are extremely well managed and the carers contact us immediately if they have any concerns. Thank-you so mind much and keep up the good work.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are so pleased to hear the carers make mum happy and take care of her needs well. We are always looking to improve our service so all feedback is most welcome.

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Review from H L (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95 year old mother, who receives care every morning with washing/showering and dressing. She has received this care for approximately two and a half years, and has always been happy with your service. She gets on with the carers well.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are so pleased to hear mums care is going well and she is getting on well with the care staff. We are always looking to improve our service so all feedback is most welcome.

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Review from I J (Client) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel having the same carer is good as I have been able to build up a good relationship with carers. As I'm a person who likes to know who is coming to help and support me each day.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are so glad you are building a good relationship with your regular carer. If you feel we can improve further please let us know as we are always looking to improve our service.

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Review from John H (Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be very happy with the nature and quality of the care that I am receiving. My carers are unfailingly friendly, cheerful and kind. They now know me well and have a good understanding of what I can and cannot do. I particularly appreciate regular shaves and thewashing of hair. They
also take a great interest in my family and enjoy meeting my children and granchildren when they visit.


I have answered 'don't know on Value for Money because I do not know what the total cost of my care is or how much is paid by the local authority

Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire

Hello John ,
Thank you for your great review! I am extremely pleased to hear that the staff are supporting you in all the ways you need and more! Thank you for taking the time to feedback to us as we really appreciate it!


Thank you

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Review from Joy W (Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I write in support of one particular care, Immaculate, who has supported me very well in the last couple of days in the build up to a healing treatment. A good attitude. Thank you. We laughed together and she efficiently dealt with all my current needs.
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire

Hello Joy,


We thank you for this great review and it's lovely to hear the carer has helped you so much! Thank you for taking the time to feedback to us and we will ensure your review is passed to the carer personally.


Thank you

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Review from J G (Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience very good, lovely team.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire

Hello, thank you for your positive feedback and taking the time to let us know how you are getting on with our services, please do not hesitate to contact us should you need us. Thank you

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Review from James A (Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first experience of Aroma Care was being visited at home by a representative who welcomed me as a client and then discussed what care I needed and at what time of day, which Aroma Care would try to fulfil. Later, I was phoned by another representative who informed me of the arrangements which had
been made. I appreciated this initial welcome very much.
A carer has visited me each day as requested to strip wash me, as I am at present not allowed to shower. Various carers have come and have all washed me satisfactorily with proper care and efficiency. They have all treated me with dignity. After the first few days, the same carer usually comes. He is very efficient and courteous, and friendly. It is a pleasure to be in his care.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire

Hello James, thank you so much for your positive feedback! We appreciate you taking the time to do this and if we can ever improve on anything then please let us know. Thank you

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Review from E L (Client) assisted by family/friend published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are always pleasant, helpful and very friendly. They assist with anything I require on a visit and ensure everything I need is at hand before they depart. Leaving me safe and well.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire

Hello Elizabeth, thank you very much for your positive feedback ! We are glad to hear you are happy with the services provided and your feedback is extremely important to us! Thank you!

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Review from J S (Client) assisted by family/friend published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great overall, nurses are very kind and thoughtful. It would be good if some had a little more training. The main carers are wonderful.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire

Hello, Thank you for your positive feedback! Rest assured the management team will monitor for any ongoing training concerns and action these accordingly. Please do not hesitate to contact us directly at the office if you have any concerns. Thank you

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Review from Delia B (Client) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are extremely kind, caring, professional and helpful - nothing is too much trouble for them and I'm always well looked after. I cannot commend them highly enough.
Reply from Lauren Nilsson, service quality and compliance manager at Aroma Care Warwickshire

Hello Delia, Thank you for your positive feedback! We are glad to hear the service being provided to you is exemplary and please do not hesitate to contact us here at the office should you need to. Thank you

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Review from Nick B (Husband of Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aroma Care are a very good agency. The carers who look after my wife are, without exception, wonderful. They are extremely professional, caring and reliable; my wife is delighted with them.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thankyou for your feedback we are so pleased to hear the carers are supporting your wife well. We are always looking to improve our service and welcome all feedback.

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Review from G B (Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive when I came out of the hospital. The two carers I have are very good, made me feel comfortable, and I do not feel at all embarrassed about having to have personal care. I can recommend it to anyone.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are glad to hear your carers have helped you to settle into the care being delivered. If you require any further support or have any suggestions as to how we can improve our service please call the care office, we are always looking to improve our services.

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Review from A M (Partner of Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the way the carers look after us. They are very polite and will ask us if there is anything else we need before they leave.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thankyou for your feedback, we are pleased to hear your care is going well and our dedicated team are looking after you. We are always looking to improve our service and welcome any further feedback from you.

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Review from Margaret H (Client) assisted by family/friend published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most frequent male carer is diligent and caring and goes above and beyond his role to care, support and guide. Carers respect my dignity, and given the circumstances, make me feel as comfortable as possible during personal care. The team are as accommodating as they can be to fit care visits around
my schedule of physio, etc. I feel safe in their hands. I wouldn't have chosen a male carer, but my main male carer is simply the best! Some male carers are not as experienced as our main male carer and could do with some more training.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your positive feedback and we are so pleased to hear your regular carer is delivering great care. Your cover carer will have completed the same training as your regular carer but it often takes a little longer to build the same rapport when they don't see the same clients everyday. Please feel free to contact us if we can support you with anything further.

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Review from M S (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carers arriving late for morning visit, then only staying for 10 minutes instead of the allotted 45mins. Carers reported that they have completed all tasks on the care plan, when they have neglected essential personal care. Carers arguing and being confrontational with elderly parents, refusing to
do simple tasks on the care plan such as make the bed, apply cream to pressure areas, put hearing aids in ears. Refusing to change the night catheter bag.
Carers arriving 2 hours early in the evening and arguing with frail parents at being asked to come back at the right time.
Management contacted and not apologised for any of the above concerns and just became defensive. Informed me and my parents that we had unrealistic expectations of care!!!
The CQC rating of 'needs improvement' is still very much relevant and appropriate.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are always grateful to receive feedback from our service users unfortunately we are not always able to meet the demands of their families.

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Review from Ann H (Client) assisted by family/friend published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I'm not very happy with the lapse of them leaving my door open 3 times now when my son and grandson came home to find the door unlocked. And I have asked for a shower, which would not take more than 1/2 hour, they said I had to book an appointment, rubbish as they only spend about 10 mins every day,
when they are supposed to spend 1/2 hour.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback we are naturally disappointed that you did not find our service to your expectations. As we have no record of the issues being highlighted whilst you were receiving care from us unfortunately we are unable to investigate further.We do however wish you every success with your new provider.

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Review from C A (Daughter of Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers very caring to not only my mum but to me as well. Can sense when mum is in more pain than usual. Always ready to have a laugh and a joke with her.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your positive feedback. We are so pleased to know that the care staff are supporting your mum so well and also offering you the support you need. We always welcome feedback to ensure we are delivering the highest possible level of care to our service users.

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Review from A T (Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a bit apprehensive about someone coming in to help us get undressed and dressed, and putting elastic stockings on and off I am coeliac and have mishaps with the toilet. The person I have nothing is too much trouble for them in the hot weather; meals are a problem. I have various hospital appointments,
and I mention this to the carer, and they adjust times a lot, which enables me to stay in my own home.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are so pleased that you are happy with your care. We are always looking to improve our service and welcome all feedback to ensure we are giving you the best service possible.

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Review from Lesley C (Daughter of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aroma Care are providing excellent care for my elderly father, prior to Aroma Care, Dad has always hated anyone being in the house apart from Family, but he has built up a rapport with the Carers and has said himself that they are excellent and feels very comfortable with them. His health has recently
deteriorated after a spell in hospital, and the Carers have just taken this in their stride, never leaving him until he is settled and comfortable, they are also quick to call us with any concerns or questions. When speaking with the Head Office, I have always found them to be very helpful, caring and professional, always happy to pass on my numerous requests these days to the Carers which are always carried out. As a family all of the above, has given us great peace of mind. A big thank you to all at Aroma Care.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback we are really pleased to hear dads care is going well and our care staff are looking after him so well. We are always looking to improve our service so please feel free to contact us if there is anything else we can do to better the service.

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Review from Terry L (Client) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Their work and friendship is very good. It is very easy to get on with them, its so easy to talk to my helpers. The review is good and I like the key box.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire

Thank you for your feedback, we are delighted that our team are looking after you well and value your feedback.

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Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Aroma Care Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.946 for Aroma Care Warwickshire is calculated as follows: ( (84 Excellents x 5) + (50 Goods x 4) + (25 Satisfactorys x 3) + (6 Poors x 2) + (19 Very Poors x 1) ) ÷ 184 Ratings = 3.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Warwickshire is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Marshall

Marshall Yose

Job Title: Care Manager Joined: 2022

I’m a Care Manager at the Warwickshire branch with over 10 years of experience in white-collar roles including 5 years in management.


I started as a carer, gaining 3 years of hands-on experience, and worked my way up to my current role.


I recently completed a Level 5 Diploma in Adult Care and also hold a degree and multiple professional diplomas.


Objective
To leverage my experience and expertise in care management to deliver compassionate, patient-centered solutions that optimise health outcomes, and enhance overall quality of life. Passionate and advocate for patient needs, and ensuring the efficient delivery of tailored care services.


Functional summary
Highly motivated, adaptable, and dependable professional with excellent interpersonal skills and a confident demeanor. Skilled in managing branch offices within the healthcare sector. Demonstrates a proven ability to identify opportunities for improvement and implement impactful solutions. Committed to achieving results and driving organisational success

Frequently Asked Questions about Aroma Care Warwickshire

What Type of Services does Aroma Care Warwickshire offer?

Aroma Care Warwickshire offers Home Care.

How many Carers does Aroma Care Warwickshire employ?

Aroma Care Warwickshire employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Warwickshire to verify any information. View our terms and conditions. Aroma Care Warwickshire has an Enhanced Service - more info.