Aroma Care Warwickshire

Middlemarch Business Park, 1st Floor Unit 6 The Cobalt Centre, Siskin Parkway East, Coventry CV3 4PE
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9.3 60 Reviews
  • Aroma Care Warwickshire, Coventry
Aroma Care People provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.
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Care Provided by Aroma Care Warwickshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1350 – £1550

Fees for Live-in-Care and any specialist care are discussed on an individual basis.
We also accept funding via Social Services.

These prices are only a guideline, please contact Aroma Care Warwickshire to find out the exact price for your requirements.

Contact Aroma Care Warwickshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Aroma Care Warwickshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Alison Bullous (Care Manager)

Aroma Care Warwickshire Reviews (60)

9.3

Aroma Care Warwickshire has a Review Score of 9.3 (9.307) out of 10, based on 57 reviews in the last 2 years.
Over all time Aroma Care Warwickshire has 60 reviews.

Overall Experience
  • 36
  • 16
  • 4
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  • 4
Date Published
  • 60
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  • 57
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Reviewer Connection to Aroma Care Warwickshire
  • 31
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Total of 60, showing 21-40
Review from S P (Daughter of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable, lovely, friendly ladies.
All very caring towards my mother.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are so pleased the carers are looking after mum well.
We are so pleased to hear such great reviews.
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Review from D M (Client) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My main carers is kind, works very hard and always makes sure here standards are very high. She never slacks with attention to detail.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to your care is working well and hope if there are any further improvements we can make you will share with us moving forward.
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Review from C M (Wife of Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far very satisfied with the care of R. Pleasant, caring and treated R with the respect he desired. He gets on well with AH and MA, and other carers. They also ask me if I am ok, which is good.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to hear the carers are delivering good care to your husband and are also ensuring you are well.
We are always looking to improve our service and value…read more
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Review from H H (Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care very good even when they are very hard pressed. More carers to the amount of visits. Time was very good for carers to do their own planning.
All very kind at all times.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are pleased to hear your carers are working well for you. We acknowledge this is often a very demanding role and we are always looking to improve our service so please…read more
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Review from Gervald F (Husband of Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For several weeks now, R has visited three times per day and is always cheerful and chatty. The actual times she has turned up can't always be predicted, but she always does everything that we ask. She is a great help to me and my wife, and we value her visits.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback we are so pleased to hear that your carer is completing all of your tasks and looking after your wife well.
We will pass on your kind words to the carer.
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Review from D C (Son of Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In 2024 from when you took over it started good but after a while had on cara was vile and rough with mom she was removed second cara in 2025 hit my and moms dogs with iron bar and lock him self in house on his own with mom 3rd cara woke me up at 5am with touch in my face witch hade been agreed from
7am but rest care team have been brilliant at leat 4 of them.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are sorry to hear you have issues with some care staff. We are always available for contact in the future should you have any further issues. We are pleased to hear you…read more
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Review from John R (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with care, dependable and pleasant, can not fault the service.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback we are so pleased to hear your care is going well. We are always trying to improve our service and welcome all feedback.
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Review from G H (Client) assisted by family/friend published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good communication when running late.
Friendly, caring and happy carers. Observant of changes in my physical condition.
Good compliance with company policies.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your positive feedback we are so pleased to hear the care staff are always happy and friendly. We are always looking to improve our service and welcome any suggestions you may have.
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Review from W T (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff 1st class.
Phone contact English poor.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are pleased to hear your care is going well. Please feel free to contact us if you feel we could improve further.
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Review from Jane E (Daughter of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents are in their nineties and keen to continue living in their own home: this has been made possible by the superb support provided by Aroma Care. They particularly like the consistency of personnel and their very flexible approach to whatever needs doing during a visit. The carers are patient
and encouraging, helping with discretion and respect. Their positive, friendly chats always brighten Mum and Dad's day. They have built rapport and trust based on consistency and thoughtfulness. Whenever I have needed to contact the office (eg to advise about medical appointments etc) my request has always been handled promptly and kindly. The office team have even reached out to me to suggest little tweaks that have made a really positive impact - they truly care about doing a good job and understanding the individual needs of their clients.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback we are so pleased to hear that your parents are receiving great care from consistent carers. We are always looking to improve our service and welcome all feedback and…read more
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Review from V N (Client) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient, understands needs, sympathetic to needs, English language both understood and spoken very good - patient with my understanding, A lovely sense of humour, cheerful.
Always gives her very best. Attendance punctual and available. Appearance, clean neat and tidy.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback we are so pleased to hear that you are happy with our service.
We are always looking to improve and welcome all feedback.
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Review from A C (Son of Client) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Aroma care's management and carers for looking after my 94 year mother who lives alone suffering from dementia. She sleeps most of the day, but you can see her face light up when the carers come in to look after her, taking care of her personal care and preparing her meals and
encouraging her to eat. Her care needs and medication are extremely well managed and the carers contact us immediately if they have any concerns. Thank-you so mind much and keep up the good work.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to hear the carers make mum happy and take care of her needs well. We are always looking to improve our service so all feedback is most welcome.
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Review from H L (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95 year old mother, who receives care every morning with washing/showering and dressing. She has received this care for approximately two and a half years, and has always been happy with your service. She gets on with the carers well.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so pleased to hear mums care is going well and she is getting on well with the care staff. We are always looking to improve our service so all feedback is most…read more
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Review from I J (Client) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel having the same carer is good as I have been able to build up a good relationship with carers. As I'm a person who likes to know who is coming to help and support me each day.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your feedback, we are so glad you are building a good relationship with your regular carer. If you feel we can improve further please let us know as we are always looking to improve our…read more
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Review from J G (Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience very good, lovely team.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire
Hello, thank you for your positive feedback and taking the time to let us know how you are getting on with our services, please do not hesitate to contact us should you need us. Thank you
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Review from James A (Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first experience of Aroma Care was being visited at home by a representative who welcomed me as a client and then discussed what care I needed and at what time of day, which Aroma Care would try to fulfil. Later, I was phoned by another representative who informed me of the arrangements which had
been made. I appreciated this initial welcome very much.
A carer has visited me each day as requested to strip wash me, as I am at present not allowed to shower. Various carers have come and have all washed me satisfactorily with proper care and efficiency. They have all treated me with dignity. After the first few days, the same carer usually comes. He is very efficient and courteous, and friendly. It is a pleasure to be in his care.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire
Hello James, thank you so much for your positive feedback! We appreciate you taking the time to do this and if we can ever improve on anything then please let us know. Thank you
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Review from E L (Client) assisted by family/friend published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are always pleasant, helpful and very friendly. They assist with anything I require on a visit and ensure everything I need is at hand before they depart. Leaving me safe and well.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire
Hello Elizabeth, thank you very much for your positive feedback ! We are glad to hear you are happy with the services provided and your feedback is extremely important to us! Thank you!
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Review from J S (Client) assisted by family/friend published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great overall, nurses are very kind and thoughtful. It would be good if some had a little more training. The main carers are wonderful.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire
Hello, Thank you for your positive feedback! Rest assured the management team will monitor for any ongoing training concerns and action these accordingly. Please do not hesitate to contact us directly…read more
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Review from A M (Partner of Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the way the carers look after us. They are very polite and will ask us if there is anything else we need before they leave.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thankyou for your feedback, we are pleased to hear your care is going well and our dedicated team are looking after you. We are always looking to improve our service and welcome any further feedback…read more
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Review from Margaret H (Client) assisted by family/friend published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most frequent male carer is diligent and caring and goes above and beyond his role to care, support and guide. Carers respect my dignity, and given the circumstances, make me feel as comfortable as possible during personal care. The team are as accommodating as they can be to fit care visits around
my schedule of physio, etc. I feel safe in their hands. I wouldn't have chosen a male carer, but my main male carer is simply the best! Some male carers are not as experienced as our main male carer and could do with some more training.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
Thank you for your positive feedback and we are so pleased to hear your regular carer is delivering great care. Your cover carer will have completed the same training as your regular carer but it…read more
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Current Review Score: 9.3 (9.307)

Overview of Review Score

The Review Score of 9.3 (9.307) out of 10 for Aroma Care Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 57 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.307 for Aroma Care Warwickshire is calculated as follows: ( (204 Excellents x 5) + (68 Goods x 4) + (30 Satisfactorys x 3) + (8 Poors x 2) + (19 Very Poors x 1) ) ÷ 329 Ratings = 4.307
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Warwickshire is based on 50 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Kurtis

Kurtis Nilsson

Job Title: Branch Manager Joined: 2025

I have been the newly appointed branch manager for Aroma Care Warwickshire since July 2025.
My passion is to ensure everyone receives the care and support they require at the highest standard possible.
I have a wealth of management experience, and I am keen to ensure Aroma Care Warwickshire is the best it can be at all times.


Myself and the support team within Warwickshire welcome all feedback, ideas and innovations to make your care experience empowering and a positive experience.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Warwickshire to verify any information. View our terms and conditions. Aroma Care Warwickshire has an Enhanced Service - more info.