Aroma Care Warwickshire

My 95 year old mother, who receives care every morning with washing/showering and dressing. She has received this care for approximately two and a half years, and has always been happy with your service. She gets on with the carers well.

I feel having the same carer is good as I have been able to build up a good relationship with carers. As I'm a person who likes to know who is coming to help and support me each day.

Experience very good, lovely team.

A carer has visited me each day as requested to strip wash me, as I am at present not allowed to shower. Various carers have come and have all washed me satisfactorily with proper care and efficiency. They have all treated me with dignity. After the first few days, the same carer usually comes. He is very efficient and courteous, and friendly. It is a pleasure to be in his care.

Carers are always pleasant, helpful and very friendly. They assist with anything I require on a visit and ensure everything I need is at hand before they depart. Leaving me safe and well.

Great overall, nurses are very kind and thoughtful. It would be good if some had a little more training. The main carers are wonderful.

We are very pleased with the way the carers look after us. They are very polite and will ask us if there is anything else we need before they leave.

Most frequent male carer is diligent and caring and goes above and beyond his role to care, support and guide. Carers respect my dignity, and given the circumstances, make me feel as comfortable as possible during personal care. The team are as accommodating as they can be to fit care visits around my schedule of physio, etc. I feel safe in their hands. I wouldn't have chosen a male carer, but my main male carer is simply the best! Some male carers are not as experienced as our main male carer and could do with some more training.

The CQC rating of 'needs improvement' is still very much relevant and appropriate.

I'm not very happy with the lapse of them leaving my door open 3 times now when my son and grandson came home to find the door unlocked. And I have asked for a shower, which would not take more than 1/2 hour, they said I had to book an appointment, rubbish as they only spend about 10 mins every day, when they are supposed to spend 1/2 hour.

I was a bit apprehensive about someone coming in to help us get undressed and dressed, and putting elastic stockings on and off I am coeliac and have mishaps with the toilet. The person I have nothing is too much trouble for them in the hot weather; meals are a problem. I have various hospital appointments, and I mention this to the carer, and they adjust times a lot, which enables me to stay in my own home.

Aroma Care are providing excellent care for my elderly father, prior to Aroma Care, Dad has always hated anyone being in the house apart from Family, but he has built up a rapport with the Carers and has said himself that they are excellent and feels very comfortable with them. His health has recently deteriorated after a spell in hospital, and the Carers have just taken this in their stride, never leaving him until he is settled and comfortable, they are also quick to call us with any concerns or questions. When speaking with the Head Office, I have always found them to be very helpful, caring and professional, always happy to pass on my numerous requests these days to the Carers which are always carried out. As a family all of the above, has given us great peace of mind. A big thank you to all at Aroma Care.

Their work and friendship is very good. It is very easy to get on with them, its so easy to talk to my helpers. The review is good and I like the key box.

Overall service was good, didn't always know who was coming or when.

Your staff is generally very good but sometimes you put two learners together that do not know all of the procedures and the client has to show them what to do. Not good recommendation.

My mother is getting really good care. Happy with the carers. Always been happy with what they do.

I have Experience overall care from someone, the care and the support I am receiving from these carers are poor, staff always late to appointment sometime I will be finishing my appointment they called management, one day I called 27 times at office, no one pick up my phone to speak to me. 2025, the the carer comes on and off on time, Too much to say so no space. I do not know if it's value for money.

Good service all around by Aroma Care.

We did have a Sunday morning visit which had a problem. The carer didn't arrive until 13:00. Visitors who came at 11:00 gave my Father breakfast, but he remained in his nightwear until 13:00.

The girls who come to shower me and help with other jobs are excellent carers. I am very happy with them. The management is not great. This winter is the longest I've had the same 2 carers almost every time.