Submit a Review for Carefound Home Care (Wilmslow)
Springfield House, Water Lane, Wilmslow, SK9 5BG
View Full Details of Carefound Home Care (Wilmslow)Latest Reviews for Carefound Home Care (Wilmslow)
21 August 2025
The carers duties are to provide company whilst my wife has a leisure break & to warm through my (& cat's) pre-prepared dinner. The care provider made an excellent choice of carer, with good conversation, & she always arrives promptly.
30 July 2025
Carefound have provided exemplary care for my father, acting at short notice when we had an urgent need and offering flexibility to suit our changing requirements. They have offered great peace of mind and my parents have been delighted with the service.
24 June 2025
My father remains extremely satisfied with the support provided by Carefound in all aspects. The carers all look after him very well, and he thoroughly enjoys their company. They are reliable, supportive, respectful and very kind to him. The whole service is managed very efficiently & professionally and works like clockwork. He often comments that we chose the right care provider, and I couldn't agree more! Thank you to all at Carefound.
28 May 2025
We just want to put on record our huge thanks for everything that the whole team has done in providing care and support for our Mum over the last few weeks until she passed away yesterday. Everyone has shown professionalism of the highest level as well as care and compassion that is clearly genuine and heartfelt. So many thanks to the whole team and especially to the Live-in Carers who both went above and beyond. We would have no hesitation in unreservedly recommending Carefound to anyone.
24 April 2025
Provide an excellent service that I have used for 3 months now. Gives peace of mind from competent staff who use their initiative to do whatever needs to be done.
18 March 2025
The care I have received has been consistently thoughtful and kind. My carers go out of their way to make my life comfortable and pleasant. My condition makes it impossible to write any more. Xxxxxxxxxxxxxxxxxxx
08 November 2024
All the Carefound Home Care staff seem to enjoy their work and are always very pleasant and professional. Any issues we have had are promptly and sensitively dealt with - my husband was very against accepting care at first but the girls worked hard to gain his confidence. He really likes the carers who come but still hates having people in the house, however in his more rational moments, he accepts that I can no longer care for him without professional help. The care is by no means the cheapest available but if you want the best you have to be prepared to pay a slightly higher price.
12 August 2024
Helpful staff soon integrated into the workings of this household. In addition to routine, anything to be done readily identified and action taken, often with no prompting necessary. A notable feature is a pleasant attitude in their work. At all times a pleasure to have around.
05 August 2024
My experience of your home care is as follows - It is the first time I have had to use a carer owing to my hip surgery. The management who visited was professional, polite, helpful, and easy to get on with. The carer staff who helped me were friendly and treated me with dignity as it was a bit awkward at first. We were able to establish a daily routine from getting out of bed, washing, dressing, and help walking downstairs. My recovery has progressed well with their help and expertise. This respite care is now coming to an end and I would seriously recommend your company to anyone who needs help and assistance including family and friends.
31 May 2024
Having fallen downstairs and broken my femur whilst visiting my daughter in the Cotswolds, I was extremely anxious on my return home, where I live alone, that I would not be able to care for myself, especially whilst showering. My carers have treated me with the utmost care and respect, listening to my needs and helping in every possible way, even when I just needed companionship, so that I am now confident enough to shower when alone and am recovering with their help. I cannot thank them enough for all their kindness and care. My regards to the team for your help and sensitivity.
21 May 2024
Our experience with Home Care has been a very pleasant one, the carers have always been very jolly and caring when picking my husband up taking him to the Coffee meetings, and bringing him home safely. I would have no hesitation in recommending Home Care.
10 May 2024
My Mum's experience with Carefound has been very good. She has 2 visits per week and as a person with restricted mobility (after a fall which broke her back) and dementia, she benefits from both assistance with bathing and also, importantly, from the contact time and social interaction this provides. Carefound staff are friendly, helpful, and reliable. Management is attentive and effective in helping me plan Mum's care.
07 February 2024
All staff who visit me are polite, caring and professional. The service provided is reliable and communication is excellent.
07 February 2024
Very efficient.
06 February 2024
An excellent service. The staff are friendly and understanding. Their visits involve lots of laughter.
02 February 2024
Very thorough and efficient. Look after me very well.
02 February 2024
Extremely satisfied with all areas of the service.
23 January 2024
Whilst most of the carers have been excellent I have had continual issues with management about trying to ensure the number of carers is kept to a minimum due to my husband's anxiety - this has proved to be very difficult. Have had issues with times of calls where extra calls were put in place but with no discussion on what time would be best and call times being changed with no notification. Management only want to communicate by email and seems extremely reluctant just to pick up the phone and talk to me. Due to the issues with management, I have had to unfortunately find another agency. Get rid of the management and pay the carers a decent wage!
17 January 2024
Carefound have been providing 2 hours per day (morning and afternoon) supplementing the work of a live-in carer, and providing the legally required second person in hoisting. They began in November 2021 and ended in January 2024, because the funding model involving the local council was insufficient - I regret that.
22 November 2023
We used Carefound for my mum for five months, gradually working up to 24/7 care. We were very happy with them and, in general, found the carers to be of a very high standard in terms of professionalism and pride in their job. The management were very clear in their communication and, as we needed to increase the level of the care, the discussions around the options available to us.
Latest Reviews for Carefound Home Care (Wilmslow)
21 August 2025
The carers duties are to provide company whilst my wife has a leisure break & to warm through my (& cat's) pre-prepared dinner. The care provider made an excellent choice of carer, with good conversation, & she always arrives promptly.
30 July 2025
Carefound have provided exemplary care for my father, acting at short notice when we had an urgent need and offering flexibility to suit our changing requirements. They have offered great peace of mind and my parents have been delighted with the service.
24 June 2025
My father remains extremely satisfied with the support provided by Carefound in all aspects. The carers all look after him very well, and he thoroughly enjoys their company. They are reliable, supportive, respectful and very kind to him. The whole service is managed very efficiently & professionally and works like clockwork. He often comments that we chose the right care provider, and I couldn't agree more! Thank you to all at Carefound.
28 May 2025
We just want to put on record our huge thanks for everything that the whole team has done in providing care and support for our Mum over the last few weeks until she passed away yesterday. Everyone has shown professionalism of the highest level as well as care and compassion that is clearly genuine and heartfelt. So many thanks to the whole team and especially to the Live-in Carers who both went above and beyond. We would have no hesitation in unreservedly recommending Carefound to anyone.
24 April 2025
Provide an excellent service that I have used for 3 months now. Gives peace of mind from competent staff who use their initiative to do whatever needs to be done.
18 March 2025
The care I have received has been consistently thoughtful and kind. My carers go out of their way to make my life comfortable and pleasant. My condition makes it impossible to write any more. Xxxxxxxxxxxxxxxxxxx
08 November 2024
All the Carefound Home Care staff seem to enjoy their work and are always very pleasant and professional. Any issues we have had are promptly and sensitively dealt with - my husband was very against accepting care at first but the girls worked hard to gain his confidence. He really likes the carers who come but still hates having people in the house, however in his more rational moments, he accepts that I can no longer care for him without professional help. The care is by no means the cheapest available but if you want the best you have to be prepared to pay a slightly higher price.
12 August 2024
Helpful staff soon integrated into the workings of this household. In addition to routine, anything to be done readily identified and action taken, often with no prompting necessary. A notable feature is a pleasant attitude in their work. At all times a pleasure to have around.
05 August 2024
My experience of your home care is as follows - It is the first time I have had to use a carer owing to my hip surgery. The management who visited was professional, polite, helpful, and easy to get on with. The carer staff who helped me were friendly and treated me with dignity as it was a bit awkward at first. We were able to establish a daily routine from getting out of bed, washing, dressing, and help walking downstairs. My recovery has progressed well with their help and expertise. This respite care is now coming to an end and I would seriously recommend your company to anyone who needs help and assistance including family and friends.
31 May 2024
Having fallen downstairs and broken my femur whilst visiting my daughter in the Cotswolds, I was extremely anxious on my return home, where I live alone, that I would not be able to care for myself, especially whilst showering. My carers have treated me with the utmost care and respect, listening to my needs and helping in every possible way, even when I just needed companionship, so that I am now confident enough to shower when alone and am recovering with their help. I cannot thank them enough for all their kindness and care. My regards to the team for your help and sensitivity.
21 May 2024
Our experience with Home Care has been a very pleasant one, the carers have always been very jolly and caring when picking my husband up taking him to the Coffee meetings, and bringing him home safely. I would have no hesitation in recommending Home Care.
10 May 2024
My Mum's experience with Carefound has been very good. She has 2 visits per week and as a person with restricted mobility (after a fall which broke her back) and dementia, she benefits from both assistance with bathing and also, importantly, from the contact time and social interaction this provides. Carefound staff are friendly, helpful, and reliable. Management is attentive and effective in helping me plan Mum's care.
07 February 2024
All staff who visit me are polite, caring and professional. The service provided is reliable and communication is excellent.
07 February 2024
Very efficient.
06 February 2024
An excellent service. The staff are friendly and understanding. Their visits involve lots of laughter.
02 February 2024
Very thorough and efficient. Look after me very well.
02 February 2024
Extremely satisfied with all areas of the service.
23 January 2024
Whilst most of the carers have been excellent I have had continual issues with management about trying to ensure the number of carers is kept to a minimum due to my husband's anxiety - this has proved to be very difficult. Have had issues with times of calls where extra calls were put in place but with no discussion on what time would be best and call times being changed with no notification. Management only want to communicate by email and seems extremely reluctant just to pick up the phone and talk to me. Due to the issues with management, I have had to unfortunately find another agency. Get rid of the management and pay the carers a decent wage!
17 January 2024
Carefound have been providing 2 hours per day (morning and afternoon) supplementing the work of a live-in carer, and providing the legally required second person in hoisting. They began in November 2021 and ended in January 2024, because the funding model involving the local council was insufficient - I regret that.
22 November 2023
We used Carefound for my mum for five months, gradually working up to 24/7 care. We were very happy with them and, in general, found the carers to be of a very high standard in terms of professionalism and pride in their job. The management were very clear in their communication and, as we needed to increase the level of the care, the discussions around the options available to us.