Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Care Wales

stars
stars 28 October 2025
Due to mothers fall had to find someone to help!! Care Wales are brilliant cannot fault them. Nothing was too much trouble. Mum who is elderly enjoys chatting to all the carers I cannot thank you enough!! And all the carers! They know who they are!!!
Review from J D (Daughter of Client/Service User)
stars
stars 28 January 2019
I really cannot recommend these people highly enough. They were absolutely brilliant from the day they started to care for my mother right up until the day we lost her. My mother had dementia and found strangers very taxing but she took to all of the carers who came and had some favourites who
always lifted her spirits when she saw them. The carers treated us as friends rather than just a job that needed to be done. They often added thoughtful little touches that brightened our day. They were always professional but were always genuinely nice people. My family considered ourselves to be very, very lucky to have been allocated to them.
Review from Linda C (Daughter of Client/Service User)