Submit a Review for InSafeHands Ltd
12 Park House, Alvaston Business Park, Nantwich, CW5 6PF
View full details of InSafeHands LtdLatest Reviews for InSafeHands Ltd
22 January 2026
Have always found the carers and admin staff of In Safe Hands to be very caring and engaged with my Mum - have no concerns about their level of care.
there have been occasional glitches about the rota but quickly resolved
16 January 2026
The team are genuinely caring.
The relationship between our family and the team at In Safe Hands feels like a partnership - all aimed at keeping Mum cared for & safe.
They actively seek & are open to feedback.
31 October 2025
The carers are cheerful and efficient, the new ones are trained and shadow initially. The office staff are considerate and listen to my needs and requests.
17 October 2025
We used In Safe Hands for my dad, when my mum was in hospital. They were efficient in the initial call out and always arrived on time, were friendly and helpful. We only stopped using them when mum came home and we no longer required their services. They helped us massively when we needed it.
09 October 2025
Mum recently came out of hospital and her career visits now increased to include a morning and bedtime call to help with washing, dressing and medication administration.
The careers have supported her well and helped her to adjust to this as being her new normal.
You have also introduced 2 new
male carers who have been especially helpful and caring and always go over and above expectations.
Your office staff are always very helpful and I have had many interactions with Sarah and Sam.
I would not hesitate in recommending your agency to anybody needing carers in and have already done this on several occasions.
Many thanks for all your help
09 October 2025
I cannot recommend In Safe Hands enough. They have been looking after my dad for about 12 months now, they are all kind, respectful, on time and have really helped dad's mental and physical health. He enjoys spending time with them, and I know dad is safe when they are there. It gives us as a family
peace of mind whilst we are at work. It also enables dad to remain in his own home. Thank you for everything you do.
09 October 2025
Amazing care was given to my mum. The girls went above and beyond. Support given was amazing from the carers themselves and from the office team. Without them, we wouldn't have been able to keep mum at home. Love and dignity was given to mum right to the end. Help and guidance was given to the whole
family. The carers were like family; we loved having them with us. We can't thank them enough.
09 October 2025
Carers were very compassionate and got to know and interact well with my husband and me. It is unfortunate that the same carer was not always available; at times we saw several carers over each week; however, all were pleasant, committed and worked hard to understand my husband's dementia &
subsequent behaviours.
08 May 2025
I would thoroughly recommend 'In Safe Hands.' The staff were caring, patient, helpful and courteous. They gave my father dignity in the last two months of his life. We would have struggled without their assistance and expertise. I can't thank the team enough for what they did for my father. My
sincere thanks and gratitude to you all. Love, Loraine and family xxx
25 March 2025
1st class nothing is not acceptable can’t make one complaint highly recommended you really are in safe hands. Don’t look anywhere else for a carer. Staff are 1st class above what I had hoped.
08 August 2024
It's a different carer most days, some are lovely and will do whatever you want, but one girl threw away my emergency jelly babies, a book of stamps and a box for my charger. I am a diabetic and use jelly babies when my blood sugar is low to make sure I don't go into a coma. One girl unlocked my
back door and didn't lock it back up. It was a good job I checked it after I saw her opening it! I have taken the complaint up with them and they said that the carer couldn't recall throwing the jelly babies away, as if that is going to put an end to the matter!
They shout for you from another room and expect you to come running because they can't find t-bags or the fridge (I have a tiny kitchen). I have cancelled them as they are not worth the bother and can't be trusted.
24 May 2024
A friendly company with staff that listen.
The office staff are attentive and very helpful.
The carers show respect and conduct their duties with diligence.
(Sometimes an 'odd job' man/handy man on your employ would be a good addition to help the carers with some extra duties).
07 September 2023
The service provided is excellent by all staff, but two are exceptional.
03 April 2023
Carers are very helpful and family. Will get me some milk or bread if needed. Help me with household chores and a shower if needed.
Only downside is sometimes they arrive too early for the call which is frustrating as I don't like them too early.
03 April 2023
All carers provided have been excellent, sensitive kind and flexible. Nothing seems to be too much trouble. Initially, starting time was too late and regular changes of carers were a bit off-putting! However, after a few weeks it was possible to bring forward the carers' arrival time and, more
recently, we have been looked after by the same two carers. Both are recent arrivals in the UK and both outstanding carers. Now almost part of our family.
20 March 2023
InSafeHands have provided outstanding service with care and compassion and professionalism. They go beyond and above in the treatment of my brother.
13 March 2023
I have been very pleased with the service provided (as stated) I didn't know what a difference carers could have to my lifestyle but I know now-an immense improvement, in company as well as care. I have been fortunate that my main carer for the past year has been consistent and continuity is so
important. She has been excellent, caring, chatty, always pleasant and good company.
07 December 2022
My experience has been very good. Ups and downs but, on the whole, excellent. I would recommend InSafeHands Ltd.
30 November 2022
Carers are polite and friendly and maintain dignity when necessary. At the same time will sit and chat if that's what I want. They go out of their way to help.
18 October 2022
On a day-to-day basis whilst being cared for in my home, I find that I am enjoying interacting with the care staff.
Latest Reviews for InSafeHands Ltd
22 January 2026
Have always found the carers and admin staff of In Safe Hands to be very caring and engaged with my Mum - have no concerns about their level of care.
there have been occasional glitches about the rota but quickly resolved
16 January 2026
The team are genuinely caring.
The relationship between our family and the team at In Safe Hands feels like a partnership - all aimed at keeping Mum cared for & safe.
They actively seek & are open to feedback.
31 October 2025
The carers are cheerful and efficient, the new ones are trained and shadow initially. The office staff are considerate and listen to my needs and requests.
17 October 2025
We used In Safe Hands for my dad, when my mum was in hospital. They were efficient in the initial call out and always arrived on time, were friendly and helpful. We only stopped using them when mum came home and we no longer required their services. They helped us massively when we needed it.
09 October 2025
Mum recently came out of hospital and her career visits now increased to include a morning and bedtime call to help with washing, dressing and medication administration.
The careers have supported her well and helped her to adjust to this as being her new normal.
You have also introduced 2 new
male carers who have been especially helpful and caring and always go over and above expectations.
Your office staff are always very helpful and I have had many interactions with Sarah and Sam.
I would not hesitate in recommending your agency to anybody needing carers in and have already done this on several occasions.
Many thanks for all your help
09 October 2025
I cannot recommend In Safe Hands enough. They have been looking after my dad for about 12 months now, they are all kind, respectful, on time and have really helped dad's mental and physical health. He enjoys spending time with them, and I know dad is safe when they are there. It gives us as a family
peace of mind whilst we are at work. It also enables dad to remain in his own home. Thank you for everything you do.
09 October 2025
Amazing care was given to my mum. The girls went above and beyond. Support given was amazing from the carers themselves and from the office team. Without them, we wouldn't have been able to keep mum at home. Love and dignity was given to mum right to the end. Help and guidance was given to the whole
family. The carers were like family; we loved having them with us. We can't thank them enough.
09 October 2025
Carers were very compassionate and got to know and interact well with my husband and me. It is unfortunate that the same carer was not always available; at times we saw several carers over each week; however, all were pleasant, committed and worked hard to understand my husband's dementia &
subsequent behaviours.
08 May 2025
I would thoroughly recommend 'In Safe Hands.' The staff were caring, patient, helpful and courteous. They gave my father dignity in the last two months of his life. We would have struggled without their assistance and expertise. I can't thank the team enough for what they did for my father. My
sincere thanks and gratitude to you all. Love, Loraine and family xxx
25 March 2025
1st class nothing is not acceptable can’t make one complaint highly recommended you really are in safe hands. Don’t look anywhere else for a carer. Staff are 1st class above what I had hoped.
08 August 2024
It's a different carer most days, some are lovely and will do whatever you want, but one girl threw away my emergency jelly babies, a book of stamps and a box for my charger. I am a diabetic and use jelly babies when my blood sugar is low to make sure I don't go into a coma. One girl unlocked my
back door and didn't lock it back up. It was a good job I checked it after I saw her opening it! I have taken the complaint up with them and they said that the carer couldn't recall throwing the jelly babies away, as if that is going to put an end to the matter!
They shout for you from another room and expect you to come running because they can't find t-bags or the fridge (I have a tiny kitchen). I have cancelled them as they are not worth the bother and can't be trusted.
24 May 2024
A friendly company with staff that listen.
The office staff are attentive and very helpful.
The carers show respect and conduct their duties with diligence.
(Sometimes an 'odd job' man/handy man on your employ would be a good addition to help the carers with some extra duties).
07 September 2023
The service provided is excellent by all staff, but two are exceptional.
03 April 2023
Carers are very helpful and family. Will get me some milk or bread if needed. Help me with household chores and a shower if needed.
Only downside is sometimes they arrive too early for the call which is frustrating as I don't like them too early.
03 April 2023
All carers provided have been excellent, sensitive kind and flexible. Nothing seems to be too much trouble. Initially, starting time was too late and regular changes of carers were a bit off-putting! However, after a few weeks it was possible to bring forward the carers' arrival time and, more
recently, we have been looked after by the same two carers. Both are recent arrivals in the UK and both outstanding carers. Now almost part of our family.
20 March 2023
InSafeHands have provided outstanding service with care and compassion and professionalism. They go beyond and above in the treatment of my brother.
13 March 2023
I have been very pleased with the service provided (as stated) I didn't know what a difference carers could have to my lifestyle but I know now-an immense improvement, in company as well as care. I have been fortunate that my main carer for the past year has been consistent and continuity is so
important. She has been excellent, caring, chatty, always pleasant and good company.
07 December 2022
My experience has been very good. Ups and downs but, on the whole, excellent. I would recommend InSafeHands Ltd.
30 November 2022
Carers are polite and friendly and maintain dignity when necessary. At the same time will sit and chat if that's what I want. They go out of their way to help.
18 October 2022
On a day-to-day basis whilst being cared for in my home, I find that I am enjoying interacting with the care staff.