InSafeHands Ltd

12 Park House, Alvaston Business Park, Nantwich CW5 6PF
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9.2 47 Reviews
  • InSafeHands Ltd, Nantwich
InSafeHands Ltd effectively links those in need of support with quality care and industry professionals with full or part-time employment.

The agency is committed to meet client needs and provides personalised care as well as training and education programmes for its staff.

InSafeHands aims to provide a top-class service to anyone in need of care, whether it's getting out of bed or cleaning.

The nursing care agency matches qualified and reliable staff with employers in need of cover.
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Care Provided by InSafeHands Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £35
  • Weekly Live-in Care Fees: £1500 – £2000

Bank Holiday and night rates differ. Please call to discuss

These prices are only a guideline, please contact InSafeHands Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • InSafeHands Ltd

Person in charge

  • Gillian Holden (Registered Manager)

InSafeHands Ltd Reviews (47)

9.2

InSafeHands Ltd has a Review Score of 9.2 (9.152) out of 10, based on 9 reviews in the last 2 years.
Over all time InSafeHands Ltd has 47 reviews.

Overall Experience
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  • 9
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Date Published
  • 47
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Reviewer Connection to InSafeHands Ltd
  • 20
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Total of 47, showing 1-20
Review from Alison L (Daughter of Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used In Safe Hands for my dad, when my mum was in hospital. They were efficient in the initial call out and always arrived on time, were friendly and helpful. We only stopped using them when mum came home and we no longer required their services. They helped us massively when we needed it.
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Review from L O (Daughter of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently came out of hospital and her career visits now increased to include a morning and bedtime call to help with washing, dressing and medication administration.
The careers have supported her well and helped her to adjust to this as being her new normal.
You have also introduced 2 new male
carers who have been especially helpful and caring and always go over and above expectations.
Your office staff are always very helpful and I have had many interactions with Sarah and Sam.
I would not hesitate in recommending your agency to anybody needing carers in and have already done this on several occasions.
Many thanks for all your help
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Review from J M (Daughter of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend In Safe Hands enough. They have been looking after my dad for about 12 months now, they are all kind, respectful, on time and have really helped dad's mental and physical health. He enjoys spending time with them, and I know dad is safe when they are there. It gives us as a family
peace of mind whilst we are at work. It also enables dad to remain in his own home. Thank you for everything you do.
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Review from Richard H (Son of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care was given to my mum. The girls went above and beyond. Support given was amazing from the carers themselves and from the office team. Without them, we wouldn't have been able to keep mum at home. Love and dignity was given to mum right to the end. Help and guidance was given to the whole
family. The carers were like family; we loved having them with us. We can't thank them enough.
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Review from V B (Wife of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers were very compassionate and got to know and interact well with my husband and me. It is unfortunate that the same carer was not always available; at times we saw several carers over each week; however, all were pleasant, committed and worked hard to understand my husband's dementia & subsequent
behaviours.
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Review from Loraine W (Daughter of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend 'In Safe Hands.' The staff were caring, patient, helpful and courteous. They gave my father dignity in the last two months of his life. We would have struggled without their assistance and expertise. I can't thank the team enough for what they did for my father. My sincere
thanks and gratitude to you all. Love, Loraine and family xxx
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Review from D M (Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
1st class nothing is not acceptable can’t make one complaint highly recommended you really are in safe hands. Don’t look anywhere else for a carer. Staff are 1st class above what I had hoped.
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Review from Dawn H (Client) published on 8 August 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
It's a different carer most days, some are lovely and will do whatever you want, but one girl threw away my emergency jelly babies, a book of stamps and a box for my charger. I am a diabetic and use jelly babies when my blood sugar is low to make sure I don't go into a coma. One girl unlocked my back
door and didn't lock it back up. It was a good job I checked it after I saw her opening it! I have taken the complaint up with them and they said that the carer couldn't recall throwing the jelly babies away, as if that is going to put an end to the matter!
They shout for you from another room and expect you to come running because they can't find t-bags or the fridge (I have a tiny kitchen). I have cancelled them as they are not worth the bother and can't be trusted.
Reply from Heidi, Manager at InSafeHands Ltd

Thank you for taking the time to leave us a review, we take all our feedback very seriously. We're really sorry to hear that you have not been happy with the experience you have had with InSafeHands. We use all feedback to improve the services that we provide. Despite your concerns, it is good to hear that you were happy with some of our staff and found them helpful. The management team will contact you regarding the replacement of the missing items. Kind regards, the team at InSafeHands

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Review from A M (Son of Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly company with staff that listen.
The office staff are attentive and very helpful.
The carers show respect and conduct their duties with diligence.
(Sometimes an 'odd job' man/handy man on your employ would be a good addition to help the carers with some extra duties).
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Review from Robert L (Husband of Client) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided is excellent by all staff, but two are exceptional.
Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Thanks so much for a fantastic review of our services. We love to hear such positive feedback about our services.

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Review from J W (Client) assisted by family/friend published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers are very helpful and family. Will get me some milk or bread if needed. Help me with household chores and a shower if needed.
Only downside is sometimes they arrive too early for the call which is frustrating as I don't like them too early.
Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Thank you for your lovely response. We will add you to our waiting list for a later call as your needs are very important to us.

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Review from B W (Husband of Client) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers provided have been excellent, sensitive kind and flexible. Nothing seems to be too much trouble. Initially, starting time was too late and regular changes of carers were a bit off-putting! However, after a few weeks it was possible to bring forward the carers' arrival time and, more recently,
we have been looked after by the same two carers. Both are recent arrivals in the UK and both outstanding carers. Now almost part of our family.
Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Thank you for such a lovely response. We strive for regular carers and to meet clients' needs and this flexibility enables us to achieve our ambitions.

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Review from D Y (Sister of Client) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
InSafeHands have provided outstanding service with care and compassion and professionalism. They go beyond and above in the treatment of my brother.
Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Thank you so much for such a lovely review. It's an absolute privilege to care for your lovely brother.

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Review from Glenys W (Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the service provided (as stated) I didn't know what a difference carers could have to my lifestyle but I know now-an immense improvement, in company as well as care. I have been fortunate that my main carer for the past year has been consistent and continuity is so important.
She has been excellent, caring, chatty, always pleasant and good company.
Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Thank you so much for your fantastic response. We are glad that you are so happy with the service that you are receiving and that consistency is being achieved.

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Review from A H (Client) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been very good. Ups and downs but, on the whole, excellent. I would recommend InSafeHands Ltd.
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Review from M W (Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are polite and friendly and maintain dignity when necessary. At the same time will sit and chat if that's what I want. They go out of their way to help.
Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Many thanks for the great feedback. We really do appreciate it.

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Review from Monica B (Client) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On a day-to-day basis whilst being cared for in my home, I find that I am enjoying interacting with the care staff.
Reply from Rachel Wright, Business Owner/Managing Director at InSafeHands Ltd

Thank you so much for the positive feedback about our team. We strive to deliver the very best service and are pleased to hear about the positive interactions that you are experiencing.

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Review from P U (Client) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful.
Reply from Rachel Wright, Business Development Manager at InSafeHands Ltd

Many thanks for your kind feedback, we really appreciate you taking the time to complete the home care form and giving us a 5-star rating.

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Review from R F (Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The three carers I have are good to me and take good care of me.
Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Dear RF,
Many thanks for your positive feedback about the care that you receive from us. It is lovely to hear that you are happy with your main carers.


Best wishes
Lynn Lurcock, on behalf of the Office team

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Review from A A (Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the attention I have received from In Safe Hands.
Reply from Rachel Wright, Managing Director at InSafeHands Ltd

Thank you for the lovely feedback that you have kindly sent regarding the care and support that you receive... your 5-star review is gratefully received and we will share it with the carers.
Best wishes
Lynn Lurcock,
On behalf of the Office team

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Current Review Score: 9.2 (9.152)

Overview of Review Score

The Review Score of 9.2 (9.152) out of 10 for InSafeHands Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.352 for InSafeHands Ltd is calculated as follows: ( (37 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 54 Ratings = 4.352
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for InSafeHands Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Rachel

Rachel Wright

Job Title: Registered Manager Joined: 2024

Meet Our Registered Manager – Ashley


Ashley brings extensive knowledge and experience in health and social care, having worked in both care and managerial roles throughout her career. She is proud to say that the service we provide is truly exceptional, supporting over 70 happy clients across Nantwich, Crewe, and the surrounding villages.


Having started her journey at InSafeHands as a carer, Ashley understands every aspect of the work we do. Her experience enables her to support anyone in the organisation, and we’re truly grateful to have such an amazing and reliable person leading our team.


Since taking on the role of Registered Manager in 2024, Ashley has developed the business to deliver consistently high standards of care. Under her leadership, the service continues to reflect her strong commitment to quality and excellence.


Ashley has a hands-on and inclusive leadership style, always available to support her staff and ensure everyone feels valued and empowered. She strongly believes in maintaining a healthy work–life balance for her team, recognising that happy, supported staff provide the best possible care.


Outside of work, Ashley enjoys staying active, particularly through running — a perfect way to recharge and reflect on the positive impact her team makes every day.

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Milly Cox

Job Title: Business Support Administrator Joined: 2020

Milly joined the company after completing a Business Administration apprenticeship in 2020. She is the main support to both the Service Co-Ordinator and Financial Administrator.


Milly is an asset to our team and very supportive to all the team members, both office and care staff, helping to resolve any issues that may arise and ensure that all the Client's care needs are being met and with staff rostered accordingly. Milly works hard as part of the overall team.


She is planning to undertake further qualifications to take on a wider remit within the company moving forward.

Frequently Asked Questions about InSafeHands Ltd

What Type of Services does InSafeHands Ltd offer?

InSafeHands Ltd offers Home Care.

How many Carers does InSafeHands Ltd employ?

InSafeHands Ltd employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact InSafeHands Ltd to verify any information. View our terms and conditions. InSafeHands Ltd has an Enhanced Service - more info.