InSafeHands Ltd

12 Park House, Alvaston Business Park, Nantwich CW5 6PF
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9.2 47 Reviews
  • InSafeHands Ltd, Nantwich
InSafeHands Ltd effectively links those in need of support with quality care and industry professionals with full or part-time employment.

The agency is committed to meet client needs and provides personalised care as well as training and education programmes for its staff.

InSafeHands aims to provide a top-class service to anyone in need of care, whether it's getting out of bed or cleaning.

The nursing care agency matches qualified and reliable staff with employers in need of cover.
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Care Provided by InSafeHands Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £35
  • Weekly Live-in Care Fees: £1500 – £2000

Bank Holiday and night rates differ. Please call to discuss

These prices are only a guideline, please contact InSafeHands Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • InSafeHands Ltd

Person in charge

  • Gillian Holden (Registered Manager)

InSafeHands Ltd Reviews (47)

9.2

InSafeHands Ltd has a Review Score of 9.2 (9.152) out of 10, based on 9 reviews in the last 2 years.
Over all time InSafeHands Ltd has 47 reviews.

Overall Experience
  • 36
  • 9
  • 1
  • 1
  • 0
Date Published
  • 47
  • 6
  • 7
  • 9
  • 38
Reviewer Connection to InSafeHands Ltd
  • 20
  • 10
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from C E (Nephew of Client) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at InSafeHands have been looking after my Aunt, who had dementia, for the last 4 years until her recent passing. Her and our situation were somewhat unique in that my Aunt had no family living in the UK. Therefore, we spent considerable time searching for a care company who we could be confident
would help us ensure my Aunt received the support she needed to enjoy a full and safe life while working closely with us in terms of systems. With InSafeHands, we found exactly what we needed - a caring team that understood our situation and adapted their model to ensure great care and attention for my Aunt, and developed the systems necessary for us to monitor the level of care. What sets any organization apart is the quality of leadership and the culture that the leadership imbues in their team. At InSafeHands, the leadership is responsive and empathetic, and the team is exactly the same. We are grateful for the kindness and caring of InSafeHands. We cannot recommend them highly enough.
Reply from Gerrie Fraser, Manager at InSafeHands Ltd

Thank you so much for your kind review. It was our pleasure to support your Aunt, she was a lovely lady and will be greatly missed.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Edwin R (Son of Client) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great reliable service from all the care staff attending mum excellent communication and support from manager even after Mum no longer needed their services when she went into hospital and later into a care home where she passed away.
Did everything that was asked and more besides.
Reply from Gerrie Fraser, Manager at InSafeHands Ltd

Thank you for your kind review, it was a pleasure looking after your Mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Z L (Power of Attorney of Client) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been my privileged experience to witness the dedicated, professional and compassionate care delivered to the service user. A great deal of care has been bestowed on providing a unique, individual client centered care plan which involves the patient's physical, psychological and emotional well
being at all times. I have no hesitation in recommending their care to all other clients who require a tailored package of care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L F (Daughter of Client) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
InSafeHands is an amazing care provider. Nothing is too much trouble, and the level of care provided exceeds my expectations.
Thank you to all at InSafeHands Ltd.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W B (Uncle of Client) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care provided very co-operative.
The carers who attend my nephew to be very efficient, caring and understanding.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C S (Client) published on 1 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the company of the carers.
I enjoy the social side of going to different places and enjoying meals out.
Having someone to attend my appointments with me helps my confidence.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah D (Regular Volunteer) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
InSafeHands is a friendly and professional business. The Carers all have knowledge of their jobs. A very warm and friendly atmosphere
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.152)

Overview of Review Score

The Review Score of 9.2 (9.152) out of 10 for InSafeHands Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.352 for InSafeHands Ltd is calculated as follows: ( (37 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 54 Ratings = 4.352
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for InSafeHands Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Rachel

Rachel Wright

Job Title: Registered Manager Joined: 2024

Meet Our Registered Manager – Ashley


Ashley brings extensive knowledge and experience in health and social care, having worked in both care and managerial roles throughout her career. She is proud to say that the service we provide is truly exceptional, supporting over 70 happy clients across Nantwich, Crewe, and the surrounding villages.


Having started her journey at InSafeHands as a carer, Ashley understands every aspect of the work we do. Her experience enables her to support anyone in the organisation, and we’re truly grateful to have such an amazing and reliable person leading our team.


Since taking on the role of Registered Manager in 2024, Ashley has developed the business to deliver consistently high standards of care. Under her leadership, the service continues to reflect her strong commitment to quality and excellence.


Ashley has a hands-on and inclusive leadership style, always available to support her staff and ensure everyone feels valued and empowered. She strongly believes in maintaining a healthy work–life balance for her team, recognising that happy, supported staff provide the best possible care.


Outside of work, Ashley enjoys staying active, particularly through running — a perfect way to recharge and reflect on the positive impact her team makes every day.

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Milly Cox

Job Title: Business Support Administrator Joined: 2020

Milly joined the company after completing a Business Administration apprenticeship in 2020. She is the main support to both the Service Co-Ordinator and Financial Administrator.


Milly is an asset to our team and very supportive to all the team members, both office and care staff, helping to resolve any issues that may arise and ensure that all the Client's care needs are being met and with staff rostered accordingly. Milly works hard as part of the overall team.


She is planning to undertake further qualifications to take on a wider remit within the company moving forward.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact InSafeHands Ltd to verify any information. View our terms and conditions. InSafeHands Ltd has an Enhanced Service - more info.