Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Optima Homecare Group Ltd

stars
stars 05 February 2025
Very good service and pleasant staff. They come to me twice a day, morning and evening, and are very kind and provide excellent service including hoisting me from bed to bathroom and into my wheelchair or recliner armchair. Other services include toileting, washing, and fitting leg compressive
bandages. Staff are very helpful and take a real interest in you and your individual care.
Review from D B (Client / Service User)
stars
stars 01 May 2024
We have had staff from Malkuwth for nearly two months. The staff care has been most diligent. They are considerate and friendly. Malkuwth has been helpful, and accommodating for example when there has been irregularity in the timing of requirements. Could not have wished for better service.
Review from R C (Husband of Client/Service User)
stars
stars 01 May 2024
Excellent service and professional staff. My son is a 19-year-old boy with severe learning difficulties and Malkuwth home care staff started helping him since January 2024. We are so happy with their professionalism, excellent service and punctuality. Also, the manager is very approachable and
listens to us and our needs. Overall very happy.
Review from K U (Father of Client/Service User)