Care Provided by Optima Homecare Group Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Optima Homecare Group Ltd to get a personalised quote
The price(s) shown are provided by the agency. Contact Optima Homecare Group Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Malkuwth Home Care Ltd
- Private Owned
Person in charge
- Victoria Hartgill (Manager)
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Optima Homecare Group Ltd Reviews (8)
9.5
Optima Homecare Group Ltd has a Review Score of 9.5 (9.462) out of 10, based on 6 reviews in the last 2 years.
Over all time Optima Homecare Group Ltd has 8 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Optima Homecare Group Ltd
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Review from H H (Daughter-in-law of Client) published on 26 June 2026 Submitted via Website•
Overall Experience
We have had very good experience with the care provider. Second time using this service. Staff are very helpful, kind and compassionate. And management always makes sure that we are always looked after and provided for. Carers will go above and beyond to make sure the service user is comfortable,...
We have had very good experience with the care provider. Second time using this service. Staff are very helpful, kind and compassionate. And management always makes sure that we are always looked after and provided for. Carers will go above and beyond to make sure the service user is comfortable, clean and safe. Also communication is very easy and quick. Highly recommended.
Review from Claire H (Friend of Client) published on 26 June 2026 Submitted via Website•
Overall Experience
Vicky and Helen always go out of their way to get things right. They are particularly good at helping with food choices and always prepare colourful, appealing meals. Great communicators with our lady and with family/friends
Vicky and Helen always go out of their way to get things right. They are particularly good at helping with food choices and always prepare colourful, appealing meals. Great communicators with our lady and with family/friends
Review from Pippa H (Power of Attorney of Client) published on 26 June 2026 Submitted via Website•
Overall Experience
Where to start.!.. the care that Optima Homecare have given to my neighbour has been second to none - they have been so patient and gone above and beyond to help her. Following a stroke a year ago she struggles with speech and cannot use a phone or other forms of communication - so she is...
Where to start.!.. the care that Optima Homecare have given to my neighbour has been second to none - they have been so patient and gone above and beyond to help her. Following a stroke a year ago she struggles with speech and cannot use a phone or other forms of communication - so she is completely dependent on her carers and her neighbours and close friends. She still has complete capacity and between us and the lovely Optima care team she is able to comfortably continue to live in her own home - with a team of three dedicated carers ensuring that we are aware of any of her needs, and then communicating them to us, ensures that the team is as good as it could be.
Thank you so much!
Review from A J (Granddaughter of Client) published on 22 June 2026 Submitted via Website•
Overall Experience
I can't praise this care company enough. The manager is absolutely fantastic and has gone above and beyond to make sure my nan receives the best possible care.
She has put together a wonderful team of carers who are kind, caring, and always willing to think outside the box. They don't just come in...
I can't praise this care company enough. The manager is absolutely fantastic and has gone above and beyond to make sure my nan receives the best possible care.
She has put together a wonderful team of carers who are kind, caring, and always willing to think outside the box. They don't just come in and do a job - they take the time to sit and chat with my nan, make her laugh, and genuinely brighten her day. It's lovely to see how comfortable she is with them.
What really stands out is the manager's dedication and communication. She is always available when needed and keeps us informed. She has worked hard to find carers who are the right fit for my nan, and if someone wasn't quite the right match, she quickly arranged alternatives until we found people she felt comfortable and happy with.
The level of care, compassion, and communication has been outstanding throughout, and knowing my nan is in such good hands gives our family real peace of mind. I would highly recommend them.
Review from Karen J (Daughter-in-law of Client) published on 5 June 2026 Submitted via Website•
Overall Experience
Stepping in at very short notice! Christmas Eve to provide 4 visits a day for 4 weeks for my mother in law was flawless. Straight away I knew I didn't have to worry, the owner of the company and area manager were on hand 24/7 both visited straight away. The communication was first class even...
Stepping in at very short notice! Christmas Eve to provide 4 visits a day for 4 weeks for my mother in law was flawless. Straight away I knew I didn't have to worry, the owner of the company and area manager were on hand 24/7 both visited straight away. The communication was first class even when a carer was going to be late. They said from the beginning that they would try and keep to the same carers visiting, and they did!. All the carers were brilliant so caring and kind and patient getting to know my mother in law. The carers also supported us letting us know if we needed to change anything to help improve the situation. After the 4 weeks we continued to have morning care for 4 months.
If we needed more care in the future they will be our first port of call
Review from D B (Client / Service User) published on 5 February 2025 Submitted via Website•
Overall Experience
Very good service and pleasant staff. They come to me twice a day, morning and evening, and are very kind and provide excellent service including hoisting me from bed to bathroom and into my wheelchair or recliner armchair.
Other services include toileting, washing, and fitting leg compressive...
Very good service and pleasant staff. They come to me twice a day, morning and evening, and are very kind and provide excellent service including hoisting me from bed to bathroom and into my wheelchair or recliner armchair.
Other services include toileting, washing, and fitting leg compressive bandages.
Other services include toileting, washing, and fitting leg compressive bandages.
Staff are very helpful and take a real interest in you and your individual care.
↩Reply from Winsome Ellis, Manager at Optima Homecare Group Ltd
Thank you so much for taking the time to leave us this review! We're happy to hear that you have a good experience with us.
Review from R C (Husband of Client) published on 1 May 2024 Submitted via Website•
Overall Experience
We have had staff from Malkuwth for nearly two months. The staff care has been most diligent. They are considerate and friendly. Malkuwth has been helpful, and accommodating for example when there has been irregularity in the timing of requirements. Could not have wished for better service.
We have had staff from Malkuwth for nearly two months. The staff care has been most diligent. They are considerate and friendly. Malkuwth has been helpful, and accommodating for example when there has been irregularity in the timing of requirements. Could not have wished for better service.
↩Reply from Vicky Hartgill, Manager at Optima Homecare Group Ltd
Thank you so much for taking the time to leave your lovely review. It really is a pleasure to support and care for your wife at home. Best wishes.
Review from K U (Father of Client) published on 1 May 2024 Submitted via Website•
Overall Experience
Excellent service and professional staff. My son is a 19-year-old boy with severe learning difficulties and Malkuwth home care staff started helping him since January 2024. We are so happy with their professionalism, excellent service and punctuality. Also, the manager is very approachable and...
Excellent service and professional staff. My son is a 19-year-old boy with severe learning difficulties and Malkuwth home care staff started helping him since January 2024. We are so happy with their professionalism, excellent service and punctuality. Also, the manager is very approachable and listens to us and our needs. Overall very happy.
↩Reply from Vicky Hartgill, Manager at Optima Homecare Group Ltd
Thank you for taking the time to leave us a review, it is a joy for us to be able to support your family. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Optima Homecare Group Ltd.
Accreditations
There are no accreditations posted yet for Optima Homecare Group Ltd.
Meet the Team (0)
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Frequently Asked Questions about Optima Homecare Group Ltd
How much does Optima Homecare Group Ltd cost?
The agency lists fees between £24 and £36 for hourly visiting care and from £1,300 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS).
How many Carers does Optima Homecare Group Ltd employ?
Optima Homecare Group Ltd employs 20 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Optima Homecare Group Ltd to verify any information. View our terms and conditions. Optima Homecare Group Ltd has a Basic Service -what a Basic Service includes.