Submit a Review for Wisteria Care (Yeovil)
The Forum, Stourton Way, Abbey Manor Park, Yeovil, BA21 3TL
View Full Details of Wisteria Care (Yeovil)Latest Reviews for Wisteria Care (Yeovil)
16 July 2025
Wisteria care home Is a lovely home with a beautiful garden,where residents can sit and enjoy the lovely weather and well maintained garden .The home is very well run by a lovely manager,who is aways available to speak about how love one are doing.staff always greet you with a smile,the care they give to the residents is lovely nothing is too much.The food is home cooked.,which is lovely and plenty of choice.Wisteria is a well maintained home,The home is lovely and clean,which is a credit to the lovely lady a great manager and great team. I couldn't ask fora lovely home for my love one.
10 July 2025
I'm having trouble accepting carers for my illness, early mornings are a struggle for me although I understand a set time is impossible for a carer. The carers are always kind and understanding but I struggle to give up my independence
04 July 2025
Wisteria have been a godsend to my mother. Nothing has been too much trouble, and if I call the office, it is answered quickly and my query dealt with. I called in this week, and a lovely lady helped me. The care team are good. Obviously, there have been some snags, but nothing that couldn't be fixed.
04 July 2025
So far, I have no complaints about the service. Both girls have been very good. The only thing was yesterday, she was 10 minutes late, that's ok, but she didn't phone me to let me know otherwise, no complaints.
04 July 2025
Carers are always polite and friendly, but not always the same carers attend our relative. They visit twice daily to administer medication, which is in a locked container, so our relative can't administer her own medication as she has dementia. New medication is put in the box weekly with a "pain patch" which needs changing each Friday, but due to different carers, it is changed on a Thursday or Friday, sometimes both days and last week not at all! Relative "refuses" their help to make a sandwich/meal, but eats it when they do so, I believe, they need to do it for her anyway
03 July 2025
I think the overall care provided for my mother is very good, she is happy with the care she is getting and knows most of the ladies who care for her and has built a good rapport with them. This has helped as she has early stages of dementia. All in all, very happy.
03 July 2025
Very helpful & understanding staff, those we first met, those who visit our relative daily and also those in the office who are always polite & courteous when I phone. It's been a lot to get our heads around the situation we find ourselves in now, but it's made better by you all.
03 July 2025
We are very pleased with the service you provided. The carers are all polite and caring. We have found them to be mostly on time, and we understand there can be delays from time to time. We have no complaints whatsoever.
02 July 2025
My mother is happy with carers and wishes to continue with you as her carer has been given approval to provide long term care. The lady in the office has been absolutely fantastic and provided care from my mum's surgery when I have been banned due to her GP not wanting to listen. I've never been wrong when I have said that mum is unwell and has ended up either back in hospital or antibiotics. In a past life I was a qualified battle field medical technician and the doctor who looks after mum knows that. There are some carers I wish wouldn't wish to see mum, but beggars can't be choosers as some neglect to enable mum to walk which was part of the plan. All in wisteria have been good for mum and in no order But the who team plus a few more have brightened up mum's day(sorry I don't know their names).
30 June 2025
Being mentally impaired, my sister needs routine, her regular carer is fantastic and seems to understand her needs. When her normal carer is unavailable, things do not go so well! The main issue is not with individuals but with the fact that my sister could do with more care; she really could do with more help with personal hygiene, in particular.
24 June 2025
So pleased with the care and support my mother has received. The staff are excellent keeping me informed. A lovely caring environment . My mother is stimulated and supported in the activities that the care home deliver, with enthusiasm and fun.
11 January 2023
Some of the carers provided are absolutely amazing and would rate them individually a 5* if I could but 80% of the people sent to care for my grandmother are terrible. We have complained over and over that you come too early as my gran is a night owl. All we request in the morning/midday is a sandwich and a pad change. But some carers like the one who's just been literally walk in and walk out without doing a thing and then lie on the app that she had denied care when she's actually sleeping. A lot of the staff fail to understand simple instructions and sometimes just leave our door wide open, thankfully my gran isn't a flight risk but it's not secure at all.
07 September 2022
To whom it may concern, I am writing to inform you that there are serious issues with the standards of care within the community. My mother is brain damaged, severely disabled, and bed-bound, I am severely dissatisfied with the level of care she receives, all we require is basic care to ensure that she is as comfortable as she can be. Wisteria Care (Yeovil branch) is where the care package is currently provided for my mother. I say currently as the care package has since been pulled as I spent the weekend messaging the area manager photos of negligence, the response was minimal and ignored the complaints with the belief of a call on Monday, which I did not receive. I did, however, receive a call from Social Services on the Tuesday informing me that I had 28 days' notice from Wisteria as they are pulling my mum's care package. The 2022 Health and Care Act introduced new legislative measures that aim to make it easier for health and care organisations to deliver joined up care for people who rely on multiple different services.
Latest Reviews for Wisteria Care (Yeovil)
16 July 2025
Wisteria care home Is a lovely home with a beautiful garden,where residents can sit and enjoy the lovely weather and well maintained garden .The home is very well run by a lovely manager,who is aways available to speak about how love one are doing.staff always greet you with a smile,the care they give to the residents is lovely nothing is too much.The food is home cooked.,which is lovely and plenty of choice.Wisteria is a well maintained home,The home is lovely and clean,which is a credit to the lovely lady a great manager and great team. I couldn't ask fora lovely home for my love one.
10 July 2025
I'm having trouble accepting carers for my illness, early mornings are a struggle for me although I understand a set time is impossible for a carer. The carers are always kind and understanding but I struggle to give up my independence
04 July 2025
Wisteria have been a godsend to my mother. Nothing has been too much trouble, and if I call the office, it is answered quickly and my query dealt with. I called in this week, and a lovely lady helped me. The care team are good. Obviously, there have been some snags, but nothing that couldn't be fixed.
04 July 2025
So far, I have no complaints about the service. Both girls have been very good. The only thing was yesterday, she was 10 minutes late, that's ok, but she didn't phone me to let me know otherwise, no complaints.
04 July 2025
Carers are always polite and friendly, but not always the same carers attend our relative. They visit twice daily to administer medication, which is in a locked container, so our relative can't administer her own medication as she has dementia. New medication is put in the box weekly with a "pain patch" which needs changing each Friday, but due to different carers, it is changed on a Thursday or Friday, sometimes both days and last week not at all! Relative "refuses" their help to make a sandwich/meal, but eats it when they do so, I believe, they need to do it for her anyway
03 July 2025
I think the overall care provided for my mother is very good, she is happy with the care she is getting and knows most of the ladies who care for her and has built a good rapport with them. This has helped as she has early stages of dementia. All in all, very happy.
03 July 2025
Very helpful & understanding staff, those we first met, those who visit our relative daily and also those in the office who are always polite & courteous when I phone. It's been a lot to get our heads around the situation we find ourselves in now, but it's made better by you all.
03 July 2025
We are very pleased with the service you provided. The carers are all polite and caring. We have found them to be mostly on time, and we understand there can be delays from time to time. We have no complaints whatsoever.
02 July 2025
My mother is happy with carers and wishes to continue with you as her carer has been given approval to provide long term care. The lady in the office has been absolutely fantastic and provided care from my mum's surgery when I have been banned due to her GP not wanting to listen. I've never been wrong when I have said that mum is unwell and has ended up either back in hospital or antibiotics. In a past life I was a qualified battle field medical technician and the doctor who looks after mum knows that. There are some carers I wish wouldn't wish to see mum, but beggars can't be choosers as some neglect to enable mum to walk which was part of the plan. All in wisteria have been good for mum and in no order But the who team plus a few more have brightened up mum's day(sorry I don't know their names).
30 June 2025
Being mentally impaired, my sister needs routine, her regular carer is fantastic and seems to understand her needs. When her normal carer is unavailable, things do not go so well! The main issue is not with individuals but with the fact that my sister could do with more care; she really could do with more help with personal hygiene, in particular.
24 June 2025
So pleased with the care and support my mother has received. The staff are excellent keeping me informed. A lovely caring environment . My mother is stimulated and supported in the activities that the care home deliver, with enthusiasm and fun.
11 January 2023
Some of the carers provided are absolutely amazing and would rate them individually a 5* if I could but 80% of the people sent to care for my grandmother are terrible. We have complained over and over that you come too early as my gran is a night owl. All we request in the morning/midday is a sandwich and a pad change. But some carers like the one who's just been literally walk in and walk out without doing a thing and then lie on the app that she had denied care when she's actually sleeping. A lot of the staff fail to understand simple instructions and sometimes just leave our door wide open, thankfully my gran isn't a flight risk but it's not secure at all.
07 September 2022
To whom it may concern, I am writing to inform you that there are serious issues with the standards of care within the community. My mother is brain damaged, severely disabled, and bed-bound, I am severely dissatisfied with the level of care she receives, all we require is basic care to ensure that she is as comfortable as she can be. Wisteria Care (Yeovil branch) is where the care package is currently provided for my mother. I say currently as the care package has since been pulled as I spent the weekend messaging the area manager photos of negligence, the response was minimal and ignored the complaints with the belief of a call on Monday, which I did not receive. I did, however, receive a call from Social Services on the Tuesday informing me that I had 28 days' notice from Wisteria as they are pulling my mum's care package. The 2022 Health and Care Act introduced new legislative measures that aim to make it easier for health and care organisations to deliver joined up care for people who rely on multiple different services.