Wisteria Care is a well-established domiciliary (home care) provider serving South Somerset as well as North and West Dorset. With nearly 20 years of experience in the local community, Wisteria Care has built a strong reputation for delivering compassionate and high-quality support to individuals in the comfort of their own homes.
Their home care services are designed to promote independence, choice, and dignity for every individual they support. The team are...
Wisteria Care is a well-established domiciliary (home care) provider serving South Somerset as well as North and West Dorset. With nearly 20 years of experience in the local community, Wisteria Care has built a strong reputation for delivering compassionate and high-quality support to individuals in the comfort of their own homes.
Their home care services are designed to promote independence, choice, and dignity for every individual they support. The team are committed to helping people live fulfilling lives with as much autonomy as possible, while ensuring their personal care needs are met with respect and sensitivity.
At the heart of Wisteria Care’s mission is the drive to enhance quality of life across the region. They provide personalised care and support to the most vulnerable members of the community, always with compassion, responsiveness, and respect.
Every care plan is person-centred and flexible, developed in collaboration with individuals and their loved ones to ensure the most effective and supportive outcomes.
Services can be adapted for short-term, occasional, or long-term needs and include:
Companionship, sitting services, respite care, and waking/sleeping night support
Live-in care
Domestic help and shopping support
Prescription collection from local pharmacies
Personal care and hygiene assistance
Medication management and support
Specialist care, including dementia and end-of-life support
Reablement services to aid recovery and independence
Assistance with mobility and the use of aids in the home and community
Care Provided by Wisteria Care (Yeovil)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £30
Weekly Live-in Care
From £1,100
Contact Wisteria Care (Yeovil) to get a personalised quote:
FOR CARE OUTLINED IN THE CARE PLAN AGREED BY ALL PARTIES. THE FEES MENTIONED SHALL REMAIN UNCHANGED UNLESS THE PROPERIETOR GIVES TWO WEEKS NOTICE AND THIS AGREEMENT IS JOINTLY AMENDED. PAYMENT TO BE MADE WITHIN 7 DAYS OF INVOICED DATE BY CHEQUE OR BANK TRANSFER. THERE IS A £10.00 LATE PAYMENT FEE FOR EACH WEEK PAYMENT IS NOT RECEIVED; THIS WILL BE ADDED ON TO THE NEXT INVOICE.
CANCELLATIONS
SHOULD YOU WISH TO CANCEL SERVICES, WE REQUIRE 24 HOURS NOTICE OF CANCELLATION OF YOUR VISIT.. WISTERIA CARE RESERVE THE RIGHT TO CHARGE THE FULL AMOUNT FOR THE VISIT WHICH WOULD HAVE TAKEN PLACE WITHIN THIS 24 HOURS. IF A CLIENT WISHES TO CANCEL THEIR CARE PACKAGE THEY NEED TO DO SO IN WRITING GIVING TWO WEEKS NOTICE.
The price(s) shown are provided by the agency. Contact Wisteria Care (Yeovil) for full pricing details and T&Cs.
Wisteria Care (Yeovil) has a Review Score of 9.3 (9.266) out of 10, based on 11 reviews in the last 2 years. Over all time Wisteria Care (Yeovil) has 13 reviews.
Review from Jackie P (Partner of Client) published on 16 July 2025 Submitted via Website•
Overall Experience
Wisteria care home Is a lovely home with a beautiful garden,where residents can sit and enjoy the lovely weather and well maintained garden .The home is very well run by a lovely manager,who is aways available to speak about how love one are doing.staff always greet you with a smile,the care they...
Wisteria care home Is a lovely home with a beautiful garden,where residents can sit and enjoy the lovely weather and well maintained garden .The home is very well run by a lovely manager,who is aways available to speak about how love one are doing.staff always greet you with a smile,the care they give to the residents is lovely nothing is too much.The food is home cooked.,which is lovely and plenty of choice.Wisteria is a well maintained home,The home is lovely and clean,which is a credit to the lovely lady a great manager and great team. I couldn't ask fora lovely home for my love one.
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
Thank you very much for your lovely comments regarding Wisteria House. We strive to be a home away from home and treat it as such . All residents are treated with dignity and respect at every turn and we again strive to make every residents day a brighter one . We do so enjoy visits from all family...
Thank you very much for your lovely comments regarding Wisteria House. We strive to be a home away from home and treat it as such . All residents are treated with dignity and respect at every turn and we again strive to make every residents day a brighter one . We do so enjoy visits from all family and loved ones and are here if anyone visiting needs anything whether it be a cup of tea , a meal or a shoulder to lean on . All members of staff are highly commited to caring for all of the residents and always go the extra mile to ensure all residents have had a fulfilled day
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Value for Money
Review from R H (Client / Service User) published on 10 July 2025 Submitted via Website•
Overall Experience
I'm having trouble accepting carers for my illness, early mornings are a struggle for me although I understand a set time is impossible for a carer.
The carers are always kind and understanding but I struggle to give up my independence
I'm having trouble accepting carers for my illness, early mornings are a struggle for me although I understand a set time is impossible for a carer.
The carers are always kind and understanding but I struggle to give up my independence
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
Thank you for leaving a review for Wisteria Care. We do apricate here at Wisteria Care that clients would like to keep their independence for as long as possible. We can look at your times of calls and perhaps try to get nearer the time that suits you.
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No Rating
Review from J T (Relative of Client) published on 4 July 2025 Submitted via Website•
Overall Experience
Wisteria have been a godsend to my mother. Nothing has been too much trouble, and if I call the office, it is answered quickly and my query dealt with. I called in this week, and a lovely lady helped me. The care team are good. Obviously, there have been some snags, but nothing that couldn't be...
Wisteria have been a godsend to my mother. Nothing has been too much trouble, and if I call the office, it is answered quickly and my query dealt with. I called in this week, and a lovely lady helped me. The care team are good. Obviously, there have been some snags, but nothing that couldn't be fixed.
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
We at Wisteria Care thank you so much for your positive feedback. We have hard-working members of staff who strive to make each client's day a brighter one.
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Review from G D (Husband of Client) published on 4 July 2025 Submitted via Website•
Overall Experience
So far, I have no complaints about the service. Both girls have been very good. The only thing was yesterday, she was 10 minutes late, that's ok, but she didn't phone me to let me know otherwise, no complaints.
So far, I have no complaints about the service. Both girls have been very good. The only thing was yesterday, she was 10 minutes late, that's ok, but she didn't phone me to let me know otherwise, no complaints.
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
We here at Wisteria Care appreciate all feedback and we thank you for yours. We will look at being phoned if running late, we will speak with members of staff regarding this. Thank you so much for your feedback.
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Review from B M (Brother-in-law of Client) published on 4 July 2025 Submitted via Website•
Overall Experience
Carers are always polite and friendly, but not always the same carers attend our relative. They visit twice daily to administer medication, which is in a locked container, so our relative can't administer her own medication as she has dementia. New medication is put in the box weekly with a "pain...
Carers are always polite and friendly, but not always the same carers attend our relative. They visit twice daily to administer medication, which is in a locked container, so our relative can't administer her own medication as she has dementia. New medication is put in the box weekly with a "pain patch" which needs changing each Friday, but due to different carers, it is changed on a Thursday or Friday, sometimes both days and last week not at all! Relative "refuses" their help to make a sandwich/meal, but eats it when they do so, I believe, they need to do it for her anyway
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
Thank you so much for your feedback and lovely comments. I will of course, follow this up ASAP. All care staff work extremely hard, so it is nice to receive such nice comments and feedback
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No Rating
Review from Sharon H (Daughter of Client) published on 3 July 2025 Submitted via Website•
Overall Experience
I think the overall care provided for my mother is very good, she is happy with the care she is getting and knows most of the ladies who care for her and has built a good rapport with them. This has helped as she has early stages of dementia. All in all, very happy.
I think the overall care provided for my mother is very good, she is happy with the care she is getting and knows most of the ladies who care for her and has built a good rapport with them. This has helped as she has early stages of dementia. All in all, very happy.
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
Thank you so much for your comments. We have hard-working staff members who strive to make a difference with all of our clients.
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Review from L F (Sister of Client) published on 3 July 2025 Submitted via Website•
Overall Experience
Very helpful & understanding staff, those we first met, those who visit our relative daily and also those in the office who are always polite & courteous when I phone. It's been a lot to get our heads around the situation we find ourselves in now, but it's made better by you all.
Very helpful & understanding staff, those we first met, those who visit our relative daily and also those in the office who are always polite & courteous when I phone. It's been a lot to get our heads around the situation we find ourselves in now, but it's made better by you all.
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
Thank you for your kind comments. Here at Wisteria Care we strive to make the process as easily as we can and are here for all support required.
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No Rating
Review from C G (Wife of Client) published on 3 July 2025 Submitted via Website•
Overall Experience
We are very pleased with the service you provided. The carers are all polite and caring. We have found them to be mostly on time, and we understand there can be delays from time to time.
We have no complaints whatsoever.
We are very pleased with the service you provided. The carers are all polite and caring. We have found them to be mostly on time, and we understand there can be delays from time to time.
We have no complaints whatsoever.
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
Thank you so much for the lovely comments it is highly appreciated.
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Review from Pete H (Son of Client) published on 2 July 2025 Submitted via Website•
Overall Experience
My mother is happy with carers and wishes to continue with you as her carer has been given approval to provide long term care. The lady in the office has been absolutely fantastic and provided care from my mum's surgery when I have been banned due to her GP not wanting to listen. I've never been...
My mother is happy with carers and wishes to continue with you as her carer has been given approval to provide long term care. The lady in the office has been absolutely fantastic and provided care from my mum's surgery when I have been banned due to her GP not wanting to listen. I've never been wrong when I have said that mum is unwell and has ended up either back in hospital or antibiotics. In a past life I was a qualified battle field medical technician and the doctor who looks after mum knows that. There are some carers I wish wouldn't wish to see mum, but beggars can't be choosers as some neglect to enable mum to walk which was part of the plan.
All in wisteria have been good for mum and in no order But the who team plus a few more have brightened up mum's day(sorry I don't know their names).
↩Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)
Thank you for such lovely feedback. Wisteria Care are happy that we brightened your mum's day.
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Review from L S (Sister of Client) published on 30 June 2025 Submitted via Website•
Overall Experience
Being mentally impaired, my sister needs routine, her regular carer is fantastic and seems to understand her needs. When her normal carer is unavailable, things do not go so well! The main issue is not with individuals but with the fact that my sister could do with more care; she really could do...
Being mentally impaired, my sister needs routine, her regular carer is fantastic and seems to understand her needs. When her normal carer is unavailable, things do not go so well! The main issue is not with individuals but with the fact that my sister could do with more care; she really could do with more help with personal hygiene, in particular.
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No Rating
Review from Julia G (Daughter of Client) published on 24 June 2025 Submitted via Website•
Overall Experience
So pleased with the care and support my mother has received. The staff are excellent keeping me informed. A lovely caring environment .
My mother is stimulated and supported in the activities that the care home deliver, with enthusiasm and fun.
So pleased with the care and support my mother has received. The staff are excellent keeping me informed. A lovely caring environment .
My mother is stimulated and supported in the activities that the care home deliver, with enthusiasm and fun.
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Management
Treated with Dignity
Value for Money
Review from T D (Granddaughter of Client) published on 11 January 2023 Submitted via Website•
Overall Experience
Some of the carers provided are absolutely amazing and would rate them individually a 5* if I could but 80% of the people sent to care for my grandmother are terrible. We have complained over and over that you come too early as my gran is a night owl.
All we request in the morning/midday is a...
Some of the carers provided are absolutely amazing and would rate them individually a 5* if I could but 80% of the people sent to care for my grandmother are terrible. We have complained over and over that you come too early as my gran is a night owl. All we request in the morning/midday is a sandwich and a pad change. But some carers like the one who's just been literally walk in and walk out without doing a thing and then lie on the app that she had denied care when she's actually sleeping.
A lot of the staff fail to understand simple instructions and sometimes just leave our door wide open, thankfully my gran isn't a flight risk but it's not secure at all.
↩Reply from Wendy Beaton, Admin at Wisteria Care (Yeovil)
Thank you for your kind comment regarding some of our carers being amazing, however we are disappointed that you also feel that some of our carers are terrible. We are extremely proud of the work that they do supporting our clients in the community. We do understand there have been issues with the...
Thank you for your kind comment regarding some of our carers being amazing, however we are disappointed that you also feel that some of our carers are terrible. We are extremely proud of the work that they do supporting our clients in the community. We do understand there have been issues with the timings of calls for your grandmother. These have been looked at by the coordinators and now hopefully have been rectified. We do appreciate all feedback and aim to find a solution for any issues that may arise. Please do feel free to contact us directly if you have any further concerns.
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Review from Theresa L (Daughter of Client) published on 7 September 2022 Submitted via Website•
Overall Experience
To whom it may concern, I am writing to inform you that there are serious issues with the standards of care within the community. My mother is brain damaged, severely disabled, and bed-bound, I am severely dissatisfied with the level of care she receives, all we require is basic care to ensure that...
To whom it may concern, I am writing to inform you that there are serious issues with the standards of care within the community. My mother is brain damaged, severely disabled, and bed-bound, I am severely dissatisfied with the level of care she receives, all we require is basic care to ensure that she is as comfortable as she can be. Wisteria Care (Yeovil branch) is where the care package is currently provided for my mother. I say currently as the care package has since been pulled as I spent the weekend messaging the area manager photos of negligence, the response was minimal and ignored the complaints with the belief of a call on Monday, which I did not receive. I did, however, receive a call from Social Services on the Tuesday informing me that I had 28 days' notice from Wisteria as they are pulling my mum's care package.
The 2022 Health and Care Act introduced new legislative measures that aim to make it easier for health and care organisations to deliver joined up care for people who rely on multiple different services.
↩Reply from Michelle Carey, Manager at Wisteria Care (Yeovil)
The Manager and office staff have been subject to verbal assaults on the phone and via text message, being shouted and sworn at by the client’s daughter. A meeting was scheduled with the Manager and Social Services and the daughter to try and resolve the situation however both were asked to leave...
The Manager and office staff have been subject to verbal assaults on the phone and via text message, being shouted and sworn at by the client’s daughter. A meeting was scheduled with the Manager and Social Services and the daughter to try and resolve the situation however both were asked to leave the client’s house by the daughter due to her unrealistic expectations regarding timings of care calls.
Care staff have also been subject to constant verbal abuse from the daughter even though it was agreed that the daughter would stay in her room when the carers attended, carers have refused to return to the property therefore we have had to give the required 28 days’ notice to cancel the care package as we are no longer able to cover the visits.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2026
Overall Requires improvement
CaringGood
EffectiveRequires improvement
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Wisteria Care (Yeovil).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Wisteria Care (Yeovil).
Accreditations
There are no accreditations posted yet for Wisteria Care (Yeovil).
Meet the Team (5)
Jessica KinsmanJob Title Manager DesignateJoined 2020
Hello, I am Jess, the manager designate for Wisteria Care Yeovil. I have been working with Wisteria Care since 2020, working my way up from an admin...
Hello, I am Jess, the manager designate for Wisteria Care Yeovil. I have been working with Wisteria Care since 2020, working my way up from an admin assistant to the current Registered Manager of Wisteria Care Gillingham and pending registration for Wisteria Care Yeovil. I love working in this industry; no two days are the same, and I love getting to know different people from each walk of life. I fully believe in our ethos of providing high-quality care without the expensive price tag, and I have a real passion for helping others.
Michelle CareyJob Title Operations ManagerJoined 2019
Hello, I am Michelle, the Operations Manager here at Wisteria Care.
I have been with Wisteria Care for over six year,s and I have been in the...
Hello, I am Michelle, the Operations Manager here at Wisteria Care.
I have been with Wisteria Care for over six year,s and I have been in the Health and Social Care sector for over thirty years.
I take great pride in working with everyone at Wisteria Care and I really strive to make sure every individual whom we care for has high-quality care and how we here at Wisteria Care make a difference in everyone's lives this includes families of individuals we care for.
Being CQC rated GOOD shows our dedication towards all of our clients we care for. We have an outstanding team of carers who go above and beyond on a daily basis and step up to all challenges.
Stacey JarrettJob Title Office ClerkJoined 2025
Hello, I am Stacey, I have been with Wisteria since March 2025. I come from an admin background including GP surgeries and the Hospital. The team at...
Hello, I am Stacey, I have been with Wisteria since March 2025. I come from an admin background including GP surgeries and the Hospital. The team at Wisteria have been very welcoming and made me feel like part of the family. I enjoy that no day is ever the same, and the challenge of working in a care setting.
Tracey CollinsJob Title Deputy ManagerJoined 2019
Hello, I am Tracey Collins. I am currently the Deputy Manager at Wisteria Care. I have been in the Health and Social Care sector since 2007. When I...
Hello, I am Tracey Collins. I am currently the Deputy Manager at Wisteria Care. I have been in the Health and Social Care sector since 2007. When I started at Wisteria Care, I was originally hired as a Community Carer. I worked my way up in career progression to now be the Deputy Manager.
Jemma CareyJob Title Quality SupervisorJoined 2023
Hello, I am Jemma
I started working for Wisteria Care three years ago. I started as a carer and have progressed in my career, and I am now a Quality...
Hello, I am Jemma
I started working for Wisteria Care three years ago. I started as a carer and have progressed in my career, and I am now a Quality Supervisor. I really love my job and enjoy meeting new clients and chatting to them about their lives.
I strive with each client I visit to make their day brighter.
Frequently Asked Questions about Wisteria Care (Yeovil)
How much does Wisteria Care (Yeovil) cost?
The agency lists fees from £30 for hourly visiting care and from £1,100 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Wisteria Care (Yeovil) employ?
Wisteria Care (Yeovil) employs 37 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wisteria Care (Yeovil) to verify any information. View our terms and conditions. Wisteria Care (Yeovil) has an Enhanced Service -what an Enhanced Service includes.
