Wisteria Care (Yeovil)

The Forum, Stourton Way, Abbey Manor Park, Yeovil BA21 3TL
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9.5 13 Reviews
  • Wisteria Care (Yeovil), Yeovil
Wisteria Care is a well-established domiciliary (home care) provider serving South Somerset as well as North and West Dorset. With nearly 20 years of experience in the local community, Wisteria Care has built a strong reputation for delivering compassionate and high-quality support to individuals in the comfort of their own homes.

Their home care services are designed to promote independence, choice, and dignity for every individual they support. The team are committed to helping people live fulfilling lives with as much autonomy as possible, while ensuring their personal care needs are met with respect and sensitivity.

At the heart of Wisteria Care’s mission is the drive to enhance quality of life across the region. They provide personalised care and support to the most vulnerable members of the community, always with compassion, responsiveness, and respect.

Every care plan is person-centred and flexible, developed in collaboration with individuals and their loved ones to ensure the most effective and supportive outcomes.

Services can be adapted for short-term, occasional, or long-term needs and include:

Companionship, sitting services, respite care, and waking/sleeping night support

Live-in care

Domestic help and shopping support

Prescription collection from local pharmacies

Personal care and hygiene assistance

Medication management and support

Specialist care, including dementia and end-of-life support

Reablement services to aid recovery and independence

Assistance with mobility and the use of aids in the home and community

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30
  • Weekly Live-in Care Fees: from £1100

FOR CARE OUTLINED IN THE CARE PLAN AGREED BY ALL PARTIES. THE FEES MENTIONED SHALL REMAIN UNCHANGED UNLESS THE PROPERIETOR GIVES TWO WEEKS NOTICE AND THIS AGREEMENT IS JOINTLY AMENDED. PAYMENT TO BE MADE WITHIN 7 DAYS OF INVOICED DATE BY CHEQUE OR BANK TRANSFER. THERE IS A £10.00 LATE PAYMENT FEE FOR EACH WEEK PAYMENT IS NOT RECEIVED; THIS WILL BE ADDED ON TO THE NEXT INVOICE.
CANCELLATIONS
SHOULD YOU WISH TO CANCEL SERVICES, WE REQUIRE 24 HOURS NOTICE OF CANCELLATION OF YOUR VISIT.. WISTERIA CARE RESERVE THE RIGHT TO CHARGE THE FULL AMOUNT FOR THE VISIT WHICH WOULD HAVE TAKEN PLACE WITHIN THIS 24 HOURS. IF A CLIENT WISHES TO CANCEL THEIR CARE PACKAGE THEY NEED TO DO SO IN WRITING GIVING TWO WEEKS NOTICE.

These prices are only a guideline, please contact Wisteria Care (Yeovil) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Michelle Carey (Operations Manager)

Wisteria Care (Yeovil) Reviews (13)

9.5

Wisteria Care (Yeovil) has a Review Score of 9.5 (9.516) out of 10, based on 11 reviews in the last 2 years. Over all time Wisteria Care (Yeovil) has 13 reviews.

Overall Experience

  • 6
  • 4
  • 1
  • 0
  • 2

Date Published

13
11
11
11
2

Review from Jackie P (Partner of Client) published on 16 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria care home Is a lovely home with a beautiful garden,where residents can sit and enjoy the lovely weather and well maintained garden .The home is very well run by a lovely manager,who is aways available to speak about how love one are doing.staff always greet you with a smile,the care they give
to the residents is lovely nothing is too much.The food is home cooked.,which is lovely and plenty of choice.Wisteria is a well maintained home,The home is lovely and clean,which is a credit to the lovely lady a great manager and great team. I couldn't ask fora lovely home for my love one.

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

Thank you very much for your lovely comments regarding Wisteria House. We strive to be a home away from home and treat it as such . All residents are treated with dignity and respect at every turn and we again strive to make every residents day a brighter one . We do so enjoy visits from all family and loved ones and are here if anyone visiting needs anything whether it be a cup of tea , a meal or a shoulder to lean on . All members of staff are highly commited to caring for all of the residents and always go the extra mile to ensure all residents have had a fulfilled day

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Review from R H (Client) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm having trouble accepting carers for my illness, early mornings are a struggle for me although I understand a set time is impossible for a carer.
The carers are always kind and understanding but I struggle to give up my independence

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

Thank you for leaving a review for Wisteria Care. We do apricate here at Wisteria Care that clients would like to keep their independence for as long as possible. We can look at your times of calls and perhaps try to get nearer the time that suits you.

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Review from J T (Relative of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria have been a godsend to my mother. Nothing has been too much trouble, and if I call the office, it is answered quickly and my query dealt with. I called in this week, and a lovely lady helped me. The care team are good. Obviously, there have been some snags, but nothing that couldn't be fixed.

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

We at Wisteria Care thank you so much for your positive feedback. We have hard-working members of staff who strive to make each client's day a brighter one.

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Review from G D (Husband of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far, I have no complaints about the service. Both girls have been very good. The only thing was yesterday, she was 10 minutes late, that's ok, but she didn't phone me to let me know otherwise, no complaints.

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

We here at Wisteria Care appreciate all feedback and we thank you for yours. We will look at being phoned if running late, we will speak with members of staff regarding this. Thank you so much for your feedback.

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Review from B M (Brother-in-law of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always polite and friendly, but not always the same carers attend our relative. They visit twice daily to administer medication, which is in a locked container, so our relative can't administer her own medication as she has dementia. New medication is put in the box weekly with a "pain patch"
which needs changing each Friday, but due to different carers, it is changed on a Thursday or Friday, sometimes both days and last week not at all! Relative "refuses" their help to make a sandwich/meal, but eats it when they do so, I believe, they need to do it for her anyway

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

Thank you so much for your feedback and lovely comments. I will of course, follow this up ASAP. All care staff work extremely hard, so it is nice to receive such nice comments and feedback

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Review from Sharon H (Daughter of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the overall care provided for my mother is very good, she is happy with the care she is getting and knows most of the ladies who care for her and has built a good rapport with them. This has helped as she has early stages of dementia. All in all, very happy.

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

Thank you so much for your comments. We have hard-working staff members who strive to make a difference with all of our clients.

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Review from L F (Sister of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful & understanding staff, those we first met, those who visit our relative daily and also those in the office who are always polite & courteous when I phone. It's been a lot to get our heads around the situation we find ourselves in now, but it's made better by you all.

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

Thank you for your kind comments. Here at Wisteria Care we strive to make the process as easily as we can and are here for all support required.

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Review from C G (Wife of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service you provided.
The carers are all polite and caring. We have found them to be mostly on time, and we understand there can be delays from time to time.
We have no complaints whatsoever.

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

Thank you so much for the lovely comments it is highly appreciated.

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Review from Pete H (Son of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy with carers and wishes to continue with you as her carer has been given approval to provide long term care. The lady in the office has been absolutely fantastic and provided care from my mum's surgery when I have been banned due to her GP not wanting to listen. I've never been wrong
when I have said that mum is unwell and has ended up either back in hospital or antibiotics. In a past life I was a qualified battle field medical technician and the doctor who looks after mum knows that. There are some carers I wish wouldn't wish to see mum, but beggars can't be choosers as some neglect to enable mum to walk which was part of the plan.
All in wisteria have been good for mum and in no order But the who team plus a few more have brightened up mum's day(sorry I don't know their names).

Reply from Michelle Carey, Registered Manager at Wisteria Care (Yeovil)

Thank you for such lovely feedback. Wisteria Care are happy that we brightened your mum's day.

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Review from L S (Sister of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Being mentally impaired, my sister needs routine, her regular carer is fantastic and seems to understand her needs. When her normal carer is unavailable, things do not go so well! The main issue is not with individuals but with the fact that my sister could do with more care; she really could do with
more help with personal hygiene, in particular.

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Review from Julia G (Daughter of Client) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the care and support my mother has received.
The staff are excellent keeping me informed.
A lovely caring environment .
My mother is stimulated and supported in the activities that the care home deliver, with enthusiasm and fun.

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Review from T D (Granddaughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some of the carers provided are absolutely amazing and would rate them individually a 5* if I could but 80% of the people sent to care for my grandmother are terrible.
We have complained over and over that you come too early as my gran is a night owl.
All we request in the morning/midday is a sandwich
and a pad change.
But some carers like the one who's just been literally walk in and walk out without doing a thing and then lie on the app that she had denied care when she's actually sleeping.
A lot of the staff fail to understand simple instructions and sometimes just leave our door wide open, thankfully my gran isn't a flight risk but it's not secure at all.

Reply from Wendy Beaton, Admin at Wisteria Care (Yeovil)

Thank you for your kind comment regarding some of our carers being amazing, however we are disappointed that you also feel that some of our carers are terrible. We are extremely proud of the work that they do supporting our clients in the community. We do understand there have been issues with the timings of calls for your grandmother. These have been looked at by the coordinators and now hopefully have been rectified. We do appreciate all feedback and aim to find a solution for any issues that may arise. Please do feel free to contact us directly if you have any further concerns.

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Review from Theresa L (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

To whom it may concern, I am writing to inform you that there are serious issues with the standards of care within the community. My mother is brain damaged, severely disabled, and bed-bound, I am severely dissatisfied with the level of care she receives, all we require is basic care to ensure that
she is as comfortable as she can be.
Wisteria Care (Yeovil branch) is where the care package is currently provided for my mother. I say currently as the care package has since been pulled as I spent the weekend messaging the area manager photos of negligence, the response was minimal and ignored the complaints with the belief of a call on Monday, which I did not receive. I did, however, receive a call from Social Services on the Tuesday informing me that I had 28 days' notice from Wisteria as they are pulling my mum's care package.
The 2022 Health and Care Act introduced new legislative measures that aim to make it easier for health and care organisations to deliver joined up care for people who rely on multiple different services.

Reply from Michelle Carey, Manager at Wisteria Care (Yeovil)

The Manager and office staff have been subject to verbal assaults on the phone and via text message, being shouted and sworn at by the client’s daughter. A meeting was scheduled with the Manager and Social Services and the daughter to try and resolve the situation however both were asked to leave the client’s house by the daughter due to her unrealistic expectations regarding timings of care calls.
Care staff have also been subject to constant verbal abuse from the daughter even though it was agreed that the daughter would stay in her room when the carers attended, carers have refused to return to the property therefore we have had to give the required 28 days’ notice to cancel the care package as we are no longer able to cover the visits.

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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Wisteria Care (Yeovil) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for Wisteria Care (Yeovil) is calculated as follows: ( (38 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 62 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wisteria Care (Yeovil) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (5)

Jessica

Jessica Kinsman

Job Title: Manager Designate

Joined: 2020

Hello, I am Jess, the manager designate for Wisteria Care Yeovil. I have been working with Wisteria Care since 2020, working my way up from an admin assistant to the current Registered Manager of Wisteria Care Gillingham and pending registration for Wisteria Care Yeovil. I love working in this industry; no two days are the same, and I love getting to know different people from each walk of life. I fully believe in our ethos of providing high-quality care without the expensive price tag, and I have a real passion for helping others.

Michelle

Michelle Carey

Job Title: Operations Manager

Joined: 2019

Hello, I am Michelle, the Operations Manager here at Wisteria Care.


I have been with Wisteria Care for over six year,s and I have been in the Health and Social Care sector for over thirty years.


I take great pride in working with everyone at Wisteria Care and I really strive to make sure every individual whom we care for has high-quality care and how we here at Wisteria Care make a difference in everyone's lives this includes families of individuals we care for.
Being CQC rated GOOD shows our dedication towards all of our clients we care for. We have an outstanding team of carers who go above and beyond on a daily basis and step up to all challenges.

Stacey

Stacey Jarrett

Job Title: Office Clerk

Joined: 2025

Hello, I am Stacey, I have been with Wisteria since March 2025. I come from an admin background including GP surgeries and the Hospital. The team at Wisteria have been very welcoming and made me feel like part of the family. I enjoy that no day is ever the same, and the challenge of working in a care setting.

Jemma

Jemma Carey

Job Title: Quality Supervisor

Joined: 2023

Hello, I am Jemma
I started working for Wisteria Care three years ago. I started as a carer and have progressed in my career, and I am now a Quality Supervisor. I really love my job and enjoy meeting new clients and chatting to them about their lives.
I strive with each client I visit to make their day brighter.

Tracey

Tracey Collins

Job Title: Deputy Manager

Joined: 2019

Hello, I am Tracey Collins. I am currently the Deputy Manager at Wisteria Care. I have been in the Health and Social Care sector since 2007. When I started at Wisteria Care, I was originally hired as a Community Carer. I worked my way up in career progression to now be the Deputy Manager.

Frequently Asked Questions about Wisteria Care (Yeovil)

What Type of Services does Wisteria Care (Yeovil) offer?

Wisteria Care (Yeovil) offers Home Care.

How many Carers does Wisteria Care (Yeovil) employ?

Wisteria Care (Yeovil) employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wisteria Care (Yeovil) to verify any information. View our terms and conditions. Wisteria Care (Yeovil) has an Enhanced Service - more info.