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163a Plaistow Road, Stratford, London, E15 3ET
View Full Details of Highland Care UK LtdLatest Reviews for Highland Care UK Ltd
02 April 2025
Highland Care have been caring for my Mother who is an Alzheimer's patient for around 3 years. We had 2 caregivers 3 times a day 365 days. Christmas Day and Boxing Day was not an issue. During the 3 years problems were few and I am most glad to say they were rectified expeditiously. The bond between the carers and my mother was most heart warming to see they treated my mother as if she was their mother, understanding and much kindness. The family would like to thank the care team and office staff for the hard work making Mum's last 3 years a most memorable experience.
05 July 2024
My mother and myself are very happy with the carer and I am happy with the manager - speaking with her on the phone has always been a positive experience and having met her in person I feel I have been heard and that she is very thorough and aims to please and go above and beyond to help.
22 February 2022
I'm a new service user to Highland Care. It beggars belief that this organisation has obtained a good rating by the CQC as some of the very basic requirements have not been met. The organisation itself seems to operate on an antiquated, fossilised approach to providing care to its users. Since becoming a client of their organisation I've had no meetings with senior or lower management to discuss my needs or requirements. Let alone looking at the environment their care staff are working in. No assessment has been done. Although some of the actual work staff are very good they seem to be far and few in-between which also relate to the allocation team. In this day and age, these methods of providing care for vulnerable clients are draconian. The organisation seems to be providing care for financial gain.
Latest Reviews for Highland Care UK Ltd
02 April 2025
Highland Care have been caring for my Mother who is an Alzheimer's patient for around 3 years. We had 2 caregivers 3 times a day 365 days. Christmas Day and Boxing Day was not an issue. During the 3 years problems were few and I am most glad to say they were rectified expeditiously. The bond between the carers and my mother was most heart warming to see they treated my mother as if she was their mother, understanding and much kindness. The family would like to thank the care team and office staff for the hard work making Mum's last 3 years a most memorable experience.
05 July 2024
My mother and myself are very happy with the carer and I am happy with the manager - speaking with her on the phone has always been a positive experience and having met her in person I feel I have been heard and that she is very thorough and aims to please and go above and beyond to help.
22 February 2022
I'm a new service user to Highland Care. It beggars belief that this organisation has obtained a good rating by the CQC as some of the very basic requirements have not been met. The organisation itself seems to operate on an antiquated, fossilised approach to providing care to its users. Since becoming a client of their organisation I've had no meetings with senior or lower management to discuss my needs or requirements. Let alone looking at the environment their care staff are working in. No assessment has been done. Although some of the actual work staff are very good they seem to be far and few in-between which also relate to the allocation team. In this day and age, these methods of providing care for vulnerable clients are draconian. The organisation seems to be providing care for financial gain.