Highland Care UK Ltd has a Review Score of 6.9 (6.917) out of 10, based on 2 reviews in the last 2 years. Over all time Highland Care UK Ltd has 3 reviews.
Overall Experience
1
0
1
0
1
Date Published
3
1
1
2
1
Reviewer Connection to Highland Care UK Ltd
1
1
1
Total of 3, showing 1-3
Review from Winston H (Son of Client) published on 2 April 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Highland Care have been caring for my Mother who is an Alzheimer's patient for around 3 years. We had 2 caregivers 3 times a day 365 days. Christmas Day and Boxing Day was not an issue. During the 3 years problems were few and I am most glad to say they were rectified expeditiously.
The bond between
the carers and my mother was most heart warming to see they treated my mother as if she was their mother, understanding and much kindness.
The family would like to thank the care team and office staff for the hard work making Mum's last 3 years a most memorable experience.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D S (Daughter of Client) published on 5 July 2024
Submitted via Website • Report
Overall Experience3.0 out of 5
My mother and myself are very happy with the carer and I am happy with the manager - speaking with her on the phone has always been a positive experience and having met her in person I feel I have been heard and that she is very thorough and aims to please and go above and beyond to help.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K M (Client) published on 22 February 2022
Submitted via Website • Report
Overall Experience1.0 out of 5
I'm a new service user to Highland Care. It beggars belief that this organisation has obtained a good rating by the CQC as some of the very basic requirements have not been met. The organisation itself seems to operate on an antiquated, fossilised approach to providing care to its users. Since becoming
a client of their organisation I've had no meetings with senior or lower management to discuss my needs or requirements. Let alone looking at the environment their care staff are working in. No assessment has been done. Although some of the actual work staff are very good they seem to be far and few in-between which also relate to the allocation team. In this day and age, these methods of providing care for vulnerable clients are draconian.
The organisation seems to be providing care for financial gain.
Reply from Tutu Idris, Responsible Person at Highland Care UK Ltd
We commenced service for K M on Christmas day and our senior carer attended to him. She found out what his needs are and carried out tasks to a high standard. This was to reduce the number of human contacts K M has due to Covid19 however, the office and our senior carer spoke to him on a daily basis to ask what his requirements were. We as an agency have gone above and beyond in order to satisfy K M. On multiple occasions, K M has called, whilst the carer was on call, in order to extend the time as he wanted additional tasks to be done. We even carried out tasks for his family members just to make him happy. When the restrictions were relaxed, the manager did go out to carry out a risk assessment for K M and sat down with him to know what is expectations were from us as an agency. We have all our clients best interests and carers called us daily to update us on K M care support and informed us of his well-being. Our carers supported K M with activities indoors and outdoors.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Current Review Score: 6.9 (6.917)
Overview of Review Score
The Review Score of 6.9 (6.917) out of 10 for Highland Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 3.9 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.917 for Highland Care UK Ltd is calculated as follows:
(
(5 Excellents x 5)
+
(4 Goods x 4)
+
(1 Satisfactorys x 3)
+
(1 Poors x 2)
+
(1 Very Poors x 1)
)
÷ 12 Ratings = 3.917
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Highland Care UK Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows:
3
= 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
29 Sep 2017
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Highland Care UK Ltd
What Type of Services does Highland Care UK Ltd offer?
Highland Care UK Ltd offers Home Care.
How many Carers does Highland Care UK Ltd employ?
Highland Care UK Ltd employs 65 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highland Care UK Ltd to verify any information. View our terms and conditions. Highland Care UK Ltd has an Basic Service - more info.
