Highland Care UK Ltd

163a Plaistow Road, Stratford, London E15 3ET
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8.8 7 Reviews
  • Highland Care UK Ltd, London
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Care Provided by Highland Care UK Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23.56

These prices are only a guideline, please contact Highland Care UK Ltd to find out the exact price for your requirements.

Contact Highland Care UK Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Highland Care UK Ltd to get a personalised quote.

Good to Know

Owner

  • Highland Care UK Ltd

Person in Charge

  • Tutu Idris (Manager)

Highland Care UK Ltd Reviews (7)

8.8

Highland Care UK Ltd has a Review Score of 8.8 (8.773) out of 10, based on 6 reviews in the last 2 years.
Over all time Highland Care UK Ltd has 7 reviews.

Overall Experience
  • 3
  • 2
  • 1
  • 0
  • 1
Date Published
  • 7
  • 4
  • 5
  • 6
  • 1
Reviewer Connection to Highland Care UK Ltd
  • 3
  • 3
  • 1
Total of 7, showing 1-7
Review from R K (Daughter of Client) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff members from Highland Care are professional, attentive, and genuinely compassionate. They know my mum really well and take great care to meet her individual needs. It's reassuring to see how much time and attention they give her, always treating her with kindness and respect.
Management have
also been proactive and responsive whenever we've had questions or concerns about my mum's care. Communication is clear and consistent, which gives us real peace of mind.
Overall, we are very happy with the carers who come to the house to attend to my mum's needs. Their dedication and warmth make a huge difference to her wellbeing, and we're grateful for the support.
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Review from R C (Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always on time and always helpful
Always there to help with anything
Else we made need, thanks to all caregivers, feel better after carer has been and they are always polite, carers always wear the correct clothing.
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Review from L B (Daughter of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mostly my experience is good and if I have any problems I will call the office and it will be dealt with. The rota that is sent to me on a Monday has been changing a lot lately and I know things can change however as discussed before I would rather not have new carers for my mum as she is at a stage
now that the carers she is familiar with she will have a more positive response.
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Review from F B (Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been a client of Highland Care Team since 5 years. I am the youngest client however the staff are familiar with my care package and needs. Any concerns or enquiries myself or my parents have are dealt with and adjustments are made accordingly both office staff and carers are friendly and aware
of myself as a client including my regular routine. The team at Highland Care have supported in improving my mental wellbeing, my care package involves community access which allows me to be independent without having to rely on family. My regular carer takes my needs into consideration and helps whilst we are out. If she is unavailable highland care send other staff members I am familiar with and inform me of any changes.
Overall the service has made a huge positive change to my quality of life I am glad to be a client of highland care!
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Review from Winston H (Son of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highland Care have been caring for my Mother who is an Alzheimer's patient for around 3 years. We had 2 caregivers 3 times a day 365 days. Christmas Day and Boxing Day was not an issue. During the 3 years problems were few and I am most glad to say they were rectified expeditiously.


The bond between

the carers and my mother was most heart warming to see they treated my mother as if she was their mother, understanding and much kindness.


The family would like to thank the care team and office staff for the hard work making Mum's last 3 years a most memorable experience.

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Review from D S (Daughter of Client) published on 5 July 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother and myself are very happy with the carer and I am happy with the manager - speaking with her on the phone has always been a positive experience and having met her in person I feel I have been heard and that she is very thorough and aims to please and go above and beyond to help.
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Review from K M (Client) published on 22 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I'm a new service user to Highland Care. It beggars belief that this organisation has obtained a good rating by the CQC as some of the very basic requirements have not been met. The organisation itself seems to operate on an antiquated, fossilised approach to providing care to its users. Since becoming
a client of their organisation I've had no meetings with senior or lower management to discuss my needs or requirements. Let alone looking at the environment their care staff are working in. No assessment has been done. Although some of the actual work staff are very good they seem to be far and few in-between which also relate to the allocation team. In this day and age, these methods of providing care for vulnerable clients are draconian.
The organisation seems to be providing care for financial gain.
Reply from Tutu Idris, Responsible Person at Highland Care UK Ltd
We commenced service for K M on Christmas day and our senior carer attended to him. She found out what his needs are and carried out tasks to a high standard. This was to reduce the number of human…read more
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Current Review Score: 8.8 (8.773)

Overview of Review Score

The Review Score of 8.8 (8.773) out of 10 for Highland Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.273 for Highland Care UK Ltd is calculated as follows: ( (17 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 33 Ratings = 4.273
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Highland Care UK Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Highland Care UK Ltd

What Type of Services does Highland Care UK Ltd offer?

Highland Care UK Ltd offers Home Care.

How many Carers does Highland Care UK Ltd employ?

Highland Care UK Ltd employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Highland Care UK Ltd to verify any information. View our terms and conditions. Highland Care UK Ltd has an Enhanced Service - more info.