Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Majestic Care North West Ltd

stars
stars 11 May 2023
My mother was diagnosed with terminal cancer and Majestic was awarded the contract to provide care overnight via the NHS FastTrack. The first night on 14/03/23 a young carer arrived. In the morning I saw that the commode had not been emptied after numerous uses which I emptied myself. I contacted
the company who arranged for another carer to attend. I decided to install a camera for the next night which captured my mother being left alone and desperately banging her commode for help. The carer was nowhere to be seen. The carer was later heard to say that she had been watching a film on her iPad in the bedroom with headphones but it is my belief that she had left the address. I reported the matter to the CQC and received a contemptuous email from the Managing Director who dismissed my complaint, victim blamed my vulnerable mother and recommended installing a baby monitor. The complaint has still not been resolved. Do not leave your loved ones in the care of this company.
Review from Christopher S (Son of Client/Service User)
stars
stars 29 July 2020
With the greatest of thanks for all you have done. Your kindness and care have been much appreciated.
Review from Laura L (Mother of Client/Service User)