Over all time Majestic Care North West Ltd has 2 reviews.
Overall Experience
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Date Published
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Reviewer Connection to Majestic Care North West Ltd
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Total of 2, showing 1-2
Review from Christopher S (Son of Client) published on 11 May 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
My mother was diagnosed with terminal cancer and Majestic was awarded the contract to provide care overnight via the NHS FastTrack. The first night on 14/03/23 a young carer arrived. In the morning I saw that the commode had not been emptied after numerous uses which I emptied myself. I contacted the
company who arranged for another carer to attend. I decided to install a camera for the next night which captured my mother being left alone and desperately banging her commode for help. The carer was nowhere to be seen. The carer was later heard to say that she had been watching a film on her iPad in the bedroom with headphones but it is my belief that she had left the address. I reported the matter to the CQC and received a contemptuous email from the Managing Director who dismissed my complaint, victim blamed my vulnerable mother and recommended installing a baby monitor. The complaint has still not been resolved. Do not leave your loved ones in the care of this company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Laura L (Mother of Client) published on 29 July 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
With the greatest of thanks for all you have done. Your kindness and care have been much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
23 Feb 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Majestic Care North West Ltd
What Type of Services does Majestic Care North West Ltd offer?
Majestic Care North West Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Majestic Care North West Ltd to verify any information. View our terms and conditions. Majestic Care North West Ltd has an Basic Service - more info.