Majestic Care North West Ltd

Office 3, Business First Centre, Empire Way, Burnley BB12 6HH
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2 Reviews
  • Majestic Care North West Ltd, Burnley
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Show Majestic Care North West Ltd on the Map

Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Majestic Care Northwest Ltd

Person in charge

  • Laura Mustard (Registered Manager)
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Majestic Care North West Ltd Reviews (2)

Over all time Majestic Care North West Ltd has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
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0
0
2

Review from Christopher S (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was diagnosed with terminal cancer and Majestic was awarded the contract to provide care overnight via the NHS FastTrack. The first night on 14/03/23 a young carer arrived. In the morning I saw that the commode had not been emptied after numerous uses which I emptied myself. I contacted the
company who arranged for another carer to attend. I decided to install a camera for the next night which captured my mother being left alone and desperately banging her commode for help. The carer was nowhere to be seen. The carer was later heard to say that she had been watching a film on her iPad in the bedroom with headphones but it is my belief that she had left the address. I reported the matter to the CQC and received a contemptuous email from the Managing Director who dismissed my complaint, victim blamed my vulnerable mother and recommended installing a baby monitor. The complaint has still not been resolved. Do not leave your loved ones in the care of this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Laura L (Mother of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the greatest of thanks for all you have done. Your kindness and care have been much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Majestic Care North West Ltd

What Type of Services does Majestic Care North West Ltd offer?

Majestic Care North West Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Majestic Care North West Ltd to verify any information. View our terms and conditions. Majestic Care North West Ltd has an Basic Service - more info.