Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Townfield Home Care - Rossendale

stars
stars 26 November 2025
Satisfied with everything they do.
Review from W W (Client / Service User)
stars
stars 05 November 2025
Very happy with the service and the staff members. I like it the best when I get continuity of staff.
Review from A T (Client / Service User)
stars
stars 12 September 2025
Six months ago we realised we needed a care agency to support mum for when were working as we could not be there at all times. We weren't sure how mum would react as mum was a very independent lady. Mum looks forward to the carers coming and has built a really good relationship with all her carers. They always treat mum with the upmost respect & care and if they have any concerns they ring me which is great because it gives me peace of mind and I feel included in all aspects of mums care.
Review from Debra E (Daughter of Client/Service User)
stars
stars 23 May 2025
I am extremely happy with the overall care my client receives from Townfield Agency staff. Office staff are extremely helpful, polite and accommodating. No issues.
Review from Donna V (Friend of Client/Service User)
stars
stars 22 September 2021
Townfield Home Care have been coming to our house since June 2021 to visit my son. The care given to him has been outstanding. Every single carer treats he and I with the utmost respect. They do all that is required of them and cannot do enough for us. The manager at the Haslingden office sorts anything extra we need out and goes above and beyond the call of duty to help us. I would recommend Townfield Homecare without hesitation.
Review from Anne P (Mother of Client/Service User)