Submit a Review for Kloay's Care
1A Charter House, Jacksons Court, Pontefract, WF8 1DE
View full details of Kloay's CareLatest Reviews for Kloay's Care
15 January 2026
The carer's are very good at with my husband and he tries to help them as must as he possibly can they all have a lovely relationship with him and that is so lovely in itself and I appreciate everything they do for him
Kind regards
Kathleen on behalf of Edward (Ted)
29 December 2025
Lovely staff and a credit to your company. No job too big or small when asked to do. Timekeeping is excellent and it certainly is service with a smile. The one thing I value is the same staff always come to my home which gives me confidence and security while they are here. Alex is a lovely member
of your team - very caring and helpful.
24 December 2025
Some of the staff are not very good at making sure they have got into corners, others are marvellous. I would like them to come at the time arranged at the beginning not 11 am.
23 December 2025
I am extremely happy with the care I receive. The team go above and beyond to ensure I'm well and help me by doing what they can to ensure I have everything I need.
12 December 2025
I have been using the service for some time now. I'm more than pleased with the way I am cared for. The carers will do anything that I need. I feel comfortable and safe with them. They display a level of understanding of all aspects of care including health and safety. They are trustworthy an
honest. They help me cope via sense of humour, care and knowledge of my daily needs. Brilliant service.
03 October 2025
My wife has been looked after by Kloays care since coming out of hospital and have to write on here about how fantastic all of Kloays care staff are. They go above and beyond what they should to make sure my wife is well looked after. I come home every day to a very happy wife. All the staff are
well trained and punctual and never let her down. If anyone is looking for carers for a loved one, then they should definetly look at going with Kloays Care. Thankyou to the management and all the staff for making my wife and me very happy
06 September 2023
Carers are great and very understanding when my father-in-law is upset. Keep us informed and up to date with everything. Carers arrive when expected and help with daily tasks while encouraging my father-in-law to keep his independence.
03 August 2023
Very good care, staff pleasant and respectable. Sometimes morning visit is a lot later than expected.
19 July 2023
Staff always treat Dad with care and respect. The service has made a huge difference to both Dad and myself, giving them the chance to stay in his own home for longer. Would not hesitate to recommend you.
12 June 2023
Mum has 4 visits per day from carers and this enables her to stay at home with family support as well as this was her wishes.
Carers who visit give good care, some go above and beyond and this is much appreciated.
Concerns can be addressed with the care manager and this is addressed.
Thank you.
05 June 2023
Very helpful and pleasant.
24 May 2023
Excellent care service, the girls arrive on time and always complete all tasks. No complaints whatsoever! This is the sixth company I’ve been with and it’s far superior to the others. All members of staff are very polite and respectful. My needs are all met and nothing is too much trouble.
17 October 2022
I am very happy with the care I receive.
No complaint at all.
18 July 2022
All staff, from admin through to carers have been extremely professional at all times. Carers are always helpful and respectful and nothing is too much trouble. We are new clients to Kloay's Care. But so far we are really happy with all aspects of care and service.
14 July 2022
The carers are very caring and make sure that the person is aware of what they are doing. They notice things such as when I am not able to visit they will put a wash on and hang it out on clothes horses and put any clothes away. The person can be stubborn sometimes and they allow him his choice, eg:
not to get changed into fresh clothes as he is exhausted getting dressed - he doesn't always put the fresh clothes on that they leave out for him, which is ok.
11 July 2022
We have Kloay's Care visit Mum at weekends. They are very reliable and time keeping is excellent. They are caring yet precise with the requirements. Mum's needs are met.
11 July 2022
Very pleased with all aspects of care provided. Mum's mood is much better and she looks forward to her carer's visits.
08 July 2022
My 95-year-old mother has been looked after by this wonderful team for 3 years. They have met all of her needs without hesitation. We do not live locally but believe my mum is getting the best care. All her needs are met with care and compassion enabling her to live in her own home as she wishes.
All needs are met both physically and mentally. Though she is not very mobile they take her to Daycare which stimulates her mentally.
08 July 2022
My son is very happy with the carers.
Better than he has been with other companies.
02 August 2021
Thank you for being understanding, caring and wonderful during our new dementia journey. It’s been overwhelming at times but you’ve got our family through our first stages amazingly. A special thanks for all they have done so far for Mum. We really appreciate you. Thank you.
Latest Reviews for Kloay's Care
15 January 2026
The carer's are very good at with my husband and he tries to help them as must as he possibly can they all have a lovely relationship with him and that is so lovely in itself and I appreciate everything they do for him
Kind regards
Kathleen on behalf of Edward (Ted)
29 December 2025
Lovely staff and a credit to your company. No job too big or small when asked to do. Timekeeping is excellent and it certainly is service with a smile. The one thing I value is the same staff always come to my home which gives me confidence and security while they are here. Alex is a lovely member
of your team - very caring and helpful.
24 December 2025
Some of the staff are not very good at making sure they have got into corners, others are marvellous. I would like them to come at the time arranged at the beginning not 11 am.
23 December 2025
I am extremely happy with the care I receive. The team go above and beyond to ensure I'm well and help me by doing what they can to ensure I have everything I need.
12 December 2025
I have been using the service for some time now. I'm more than pleased with the way I am cared for. The carers will do anything that I need. I feel comfortable and safe with them. They display a level of understanding of all aspects of care including health and safety. They are trustworthy an
honest. They help me cope via sense of humour, care and knowledge of my daily needs. Brilliant service.
03 October 2025
My wife has been looked after by Kloays care since coming out of hospital and have to write on here about how fantastic all of Kloays care staff are. They go above and beyond what they should to make sure my wife is well looked after. I come home every day to a very happy wife. All the staff are
well trained and punctual and never let her down. If anyone is looking for carers for a loved one, then they should definetly look at going with Kloays Care. Thankyou to the management and all the staff for making my wife and me very happy
06 September 2023
Carers are great and very understanding when my father-in-law is upset. Keep us informed and up to date with everything. Carers arrive when expected and help with daily tasks while encouraging my father-in-law to keep his independence.
03 August 2023
Very good care, staff pleasant and respectable. Sometimes morning visit is a lot later than expected.
19 July 2023
Staff always treat Dad with care and respect. The service has made a huge difference to both Dad and myself, giving them the chance to stay in his own home for longer. Would not hesitate to recommend you.
12 June 2023
Mum has 4 visits per day from carers and this enables her to stay at home with family support as well as this was her wishes.
Carers who visit give good care, some go above and beyond and this is much appreciated.
Concerns can be addressed with the care manager and this is addressed.
Thank you.
05 June 2023
Very helpful and pleasant.
24 May 2023
Excellent care service, the girls arrive on time and always complete all tasks. No complaints whatsoever! This is the sixth company I’ve been with and it’s far superior to the others. All members of staff are very polite and respectful. My needs are all met and nothing is too much trouble.
17 October 2022
I am very happy with the care I receive.
No complaint at all.
18 July 2022
All staff, from admin through to carers have been extremely professional at all times. Carers are always helpful and respectful and nothing is too much trouble. We are new clients to Kloay's Care. But so far we are really happy with all aspects of care and service.
14 July 2022
The carers are very caring and make sure that the person is aware of what they are doing. They notice things such as when I am not able to visit they will put a wash on and hang it out on clothes horses and put any clothes away. The person can be stubborn sometimes and they allow him his choice, eg:
not to get changed into fresh clothes as he is exhausted getting dressed - he doesn't always put the fresh clothes on that they leave out for him, which is ok.
11 July 2022
We have Kloay's Care visit Mum at weekends. They are very reliable and time keeping is excellent. They are caring yet precise with the requirements. Mum's needs are met.
11 July 2022
Very pleased with all aspects of care provided. Mum's mood is much better and she looks forward to her carer's visits.
08 July 2022
My 95-year-old mother has been looked after by this wonderful team for 3 years. They have met all of her needs without hesitation. We do not live locally but believe my mum is getting the best care. All her needs are met with care and compassion enabling her to live in her own home as she wishes.
All needs are met both physically and mentally. Though she is not very mobile they take her to Daycare which stimulates her mentally.
08 July 2022
My son is very happy with the carers.
Better than he has been with other companies.
02 August 2021
Thank you for being understanding, caring and wonderful during our new dementia journey. It’s been overwhelming at times but you’ve got our family through our first stages amazingly. A special thanks for all they have done so far for Mum. We really appreciate you. Thank you.