Kloay's Care

Having worked for the NHS for the last 12 years, providing care for adults with learning disabilities and previously to this, having worked with the elderly in a Residential Care Service for 4 years, I want to now provide these services in the private sector.

I have experience from a support working role doing the following: personal care for waking users, bathing, dressing, preparing meals, supporting eating and drinking, providing transport and attending appointments, and medication administration. Also, the supervisory role of planning and implementation of support plans, risk assessments and the handling of monies on the service user’s behalf. To the more fun roles of going on days out and taking service users’ holidays, all of which are planned by me with the service user.

I believe that I can provide a worthwhile and valuable contribution to the service users in the private care sector. I believe vulnerable people should be treated as individuals, regardless of their vulnerabilities; they should still be seen and heard in the same way as everyone else.

Hi, I’m Baljit, the Deputy Manager at Kloay’s Care. I’ve worked here for just over five years. I started as a home-care assistant and worked my way up to Care Coordinator — a role I held for two years before becoming Deputy Manager. Kloay’s Care promotes from within, so there are numerous opportunities for growth within the company.

My background is in administration. I completed a diploma in Medical Secretarial Work and worked for the hospital’s social services team for over ten years. I later joined Leicestershire Police in the control room before running my own convenience store for 20 years.

I enjoy working for Kloay’s Care as the role has brought out my caring nature. I didn’t think I could work as a carer, but with the right training and encouragement, I have become a confident and compassionate individual.

I enjoy working with our diverse team, who encourage me to explore different aspects of care. I’ve completed my NVQ Levels 3 and 5 in Health and Social Care, along with other courses that have enhanced my knowledge and skills in the sector.

Hello, my name is Deana. I am a Care Coordinator at Kloay’s Care and have worked here for over a year.

I joined Kloay’s Care for a new challenge and to experience the administrative side of the care industry, having worked hands-on in care for 18 years.

I was warmly welcomed by both office staff and carers. They are a brilliant team to work alongside, with excellent knowledge of care and a shared passion for compassion, patience, and kindness.

I have supported people with a wide range of conditions and have been trained in all aspects of care. I’ve completed numerous training courses, including my NVQ Levels 3 and 5 in Health and Social Care. I love the work I do because I can see the difference my team and I make to our service users’ lives.

Hi, I’m Hollie, and I’ve worked for Kloay’s Care for three years. I started in the community as a healthcare assistant, then became an office administrator, and now work as the Field Supervisor.

I’ve worked in various care settings, including care homes and home-care services, for over ten years. I enjoy both sides of my job — going out into the community and gathering feedback from clients and carers to help us keep our service at its best.

I’ve learnt a great deal while working for Kloay’s Care, but there’s always more to learn. I’ve completed my Level 3 NVQ and plan to complete my Level 5, which will further my knowledge and help Kloay’s Care grow and adapt to the ever-changing care environment we work in.

Hello, I am Dawn, and I am the office Administration Assistant, and I am the newest member of the Kloays Care team. I joined in October 2025, and I am brand new to the care sector, so my journey here has only just begun. I have a previous background in running my own business, clerical, and logistical planning; however, I am drawn to working and helping others in the community. I see my new position as an exciting change and an opportunity to increase my skill set and grow in my role.
As the new face of Kloays care, you will hear me on the telephone, or why don’t you pop down to the office to find out more about us!