Submit a Review for Lavender Care Agency Ltd
164 Stafford Road, Wallington, SM6 9BS
View full details of Lavender Care Agency LtdLatest Reviews for Lavender Care Agency Ltd
09 January 2026
The carers are friendly, flexible and very helpful. The management are always available and very understanding. My sister is not the easiest client and can be very difficult, but it's never a problem. The best care agency we have used and great value for money too. Recommended.
23 July 2025
The agency director has been very understanding and flexible with all aspects of care provided. Very professional and I have great respect and the care provided has been more than sufficient. It has made my burden much easier although some discrepancies may have occured from time to time they have
always been resolved and ratified on both parties account. To summarise more than satisfied and hope things progress in the same way. Very gratefully.
11 February 2025
We are so pleased with the care we are receiving for my mum. She is well looked after and we are always kept informed if there are any issues.
Would highly recommend using this company, very reliable and very helpful.
25 March 2024
All the carers are very kind to my aunt and are very nice and friendly. They are totally reliable and flexible and have never let us down!
The office is always available to speak to if we have to change times/days. My aunt has some hospital visits and they always work with us to ensure that my aunt
(who lives alone) always has the help she needs.
I would highly recommend!
21 March 2024
Management level is superb. I appreciate a team of 2 rotating carers, operating as a team and caring for my husband. Punctual, reliable and flexible. Overall happy with their services and management.
13 March 2024
We have been lucky to have Lavender Care in our lives. We have used them for more than three years. From the start, they have put my husband first. He totally relaxes when he knows who is coming to help him. Good leadership, reliable carers nothing is too much trouble. We see them four times a day,
so they are more than just carers. They are a lifeline!
11 March 2024
Lavender Care Agency has been great in helping with my father and caring for him individually whilst in his own home. Each carer is attentive and listens to my Dad, who has short-term memory and mobile issues. Any questions I have had have been responded to promptly and addressed by the carers who
attend to my dad's needs and are taken seriously and dealt with. Dad is happy with the care and attention he receives. He likes consistency and Lavender Care endeavours to assist with the needs of Dad.
08 March 2024
The carers took time and patience and were very caring towards my mother. She is extremely frail but quite feisty and demanding and was treated with respect.
I was pleased with the carers and they were kind enough to carry out any instructions I left them. I recommend Lavender Care.
07 March 2024
Very happy with Lavender Care Agency, always very efficient and receive replies to all emails and questions very quickly. Main carer for my mother is amazing, always happy and jolly and even though my mum has severe dementia she is always very happy when the main carer turns up in the evening. Can't
recommend them enough.
01 November 2023
We have had excellent services from all the carers who have given grandma personal care. We cannot fault this and only praise grandma's regular carer. She is very vibrant and full of life. Thank you for the exceptional services.
17 October 2023
The agency has been so helpful. The carers are very kind and have helped us sometimes at short notice, with no problems. My aunt has been unable to walk after a fall, the carers have given us peace of mind as we cannot always get to her quickly. Recommended.
12 October 2023
We had to change from another company after very disappointing levels of care and that highlights the superiority of Lavender in this field. The regular carer is amazing with my mother and treats her like an old friend. Due to dementia, my mother tends to take everything for granted and does not
show her appreciation much but I would like to thank the carers on her behalf. Of course, there will always be times when things don't go to plan but if I have to call them, someone always answers or returns my call quickly. If we need extra help or care, I can email or text them too, which is very handy when I am at work. I would be happy to recommend Lavender Care to anyone else needing a similar service.
03 October 2023
I cannot give enough praise to Lavender Care Agency, they are incredibly supportive of my mother and all her needs, but also incredibly supportive of myself, if I have any questions or am in need of support insofar as I am doing all I can to make my mother safe, I have no hesitation in talking with
them about her continuing care.
02 October 2023
Lavender Care have been providing excellent support. They are quick to respond when emailed or to take action when requested. The carer has formed a great relationship with my sister and performs her tasks with a very positive attitude and great enthusiasm, often going above and beyond the call of
duty.
02 October 2023
The staff are punctual and polite.
I would like to request from all staff to wear shoe covers during the wet days.
The client's room must be kept clean and tidy. The carpet in the client's room must be cleaned from urine.
28 September 2023
Top marks for all the attention given to me during the past weeks. Nothing but a 100% performance, always there, close to the expected time and keeping me posted if there are any problems or delays. All of my carers are so jolly when they attend to me while understanding me and my problems.
28 September 2023
Carers are always happy and considerate and go the extra mile to help with my care. The usual team of carers come, which is welcome so that I don’t have to explain where everything is time and time again.
23 July 2022
Lavender Care has provided reliable and compassionate care for my grandmother. The team are all very friendly and react quickly to any questions or concerns; the office is also easy to contact. Carers are discreet and professional, and work extremely hard at a time of low recruitment and long hours.
06 May 2022
I would like to express sincere thanks to Lavender care, for the compassionate and friendly staff they provided to look after my dad who suffers from dementia, in particular, the carer who treated him as if he was her own relative. She was sincerely kind and loving towards him and always arrived
with a big smile.
I am grateful that I could depend on the agency at all times, and was put at ease the moment I met the carer and her colleague.
I would also like to express thanks to the manager who was quick to respond to a situation with my dad who was suffering from hallucinations at the time.
As a daughter, I only want the best care for my dad, that he is treated with respect and kindness, all of which he received, with Lavender Care Agency, who were also reliable, flexible and accommodating at all times. Our experience without a doubt was a happy and pleasurable one, therefore I can highly recommend the services provided by Lavender Care.
Thank you again, for your time and support.
25 April 2022
I have used this care agency for my mother for several months and have found them reliable. They respond quickly to any problems and let me know if they have any concerns regarding my mother's care.
Latest Reviews for Lavender Care Agency Ltd
09 January 2026
The carers are friendly, flexible and very helpful. The management are always available and very understanding. My sister is not the easiest client and can be very difficult, but it's never a problem. The best care agency we have used and great value for money too. Recommended.
23 July 2025
The agency director has been very understanding and flexible with all aspects of care provided. Very professional and I have great respect and the care provided has been more than sufficient. It has made my burden much easier although some discrepancies may have occured from time to time they have
always been resolved and ratified on both parties account. To summarise more than satisfied and hope things progress in the same way. Very gratefully.
11 February 2025
We are so pleased with the care we are receiving for my mum. She is well looked after and we are always kept informed if there are any issues.
Would highly recommend using this company, very reliable and very helpful.
25 March 2024
All the carers are very kind to my aunt and are very nice and friendly. They are totally reliable and flexible and have never let us down!
The office is always available to speak to if we have to change times/days. My aunt has some hospital visits and they always work with us to ensure that my aunt
(who lives alone) always has the help she needs.
I would highly recommend!
21 March 2024
Management level is superb. I appreciate a team of 2 rotating carers, operating as a team and caring for my husband. Punctual, reliable and flexible. Overall happy with their services and management.
13 March 2024
We have been lucky to have Lavender Care in our lives. We have used them for more than three years. From the start, they have put my husband first. He totally relaxes when he knows who is coming to help him. Good leadership, reliable carers nothing is too much trouble. We see them four times a day,
so they are more than just carers. They are a lifeline!
11 March 2024
Lavender Care Agency has been great in helping with my father and caring for him individually whilst in his own home. Each carer is attentive and listens to my Dad, who has short-term memory and mobile issues. Any questions I have had have been responded to promptly and addressed by the carers who
attend to my dad's needs and are taken seriously and dealt with. Dad is happy with the care and attention he receives. He likes consistency and Lavender Care endeavours to assist with the needs of Dad.
08 March 2024
The carers took time and patience and were very caring towards my mother. She is extremely frail but quite feisty and demanding and was treated with respect.
I was pleased with the carers and they were kind enough to carry out any instructions I left them. I recommend Lavender Care.
07 March 2024
Very happy with Lavender Care Agency, always very efficient and receive replies to all emails and questions very quickly. Main carer for my mother is amazing, always happy and jolly and even though my mum has severe dementia she is always very happy when the main carer turns up in the evening. Can't
recommend them enough.
01 November 2023
We have had excellent services from all the carers who have given grandma personal care. We cannot fault this and only praise grandma's regular carer. She is very vibrant and full of life. Thank you for the exceptional services.
17 October 2023
The agency has been so helpful. The carers are very kind and have helped us sometimes at short notice, with no problems. My aunt has been unable to walk after a fall, the carers have given us peace of mind as we cannot always get to her quickly. Recommended.
12 October 2023
We had to change from another company after very disappointing levels of care and that highlights the superiority of Lavender in this field. The regular carer is amazing with my mother and treats her like an old friend. Due to dementia, my mother tends to take everything for granted and does not
show her appreciation much but I would like to thank the carers on her behalf. Of course, there will always be times when things don't go to plan but if I have to call them, someone always answers or returns my call quickly. If we need extra help or care, I can email or text them too, which is very handy when I am at work. I would be happy to recommend Lavender Care to anyone else needing a similar service.
03 October 2023
I cannot give enough praise to Lavender Care Agency, they are incredibly supportive of my mother and all her needs, but also incredibly supportive of myself, if I have any questions or am in need of support insofar as I am doing all I can to make my mother safe, I have no hesitation in talking with
them about her continuing care.
02 October 2023
Lavender Care have been providing excellent support. They are quick to respond when emailed or to take action when requested. The carer has formed a great relationship with my sister and performs her tasks with a very positive attitude and great enthusiasm, often going above and beyond the call of
duty.
02 October 2023
The staff are punctual and polite.
I would like to request from all staff to wear shoe covers during the wet days.
The client's room must be kept clean and tidy. The carpet in the client's room must be cleaned from urine.
28 September 2023
Top marks for all the attention given to me during the past weeks. Nothing but a 100% performance, always there, close to the expected time and keeping me posted if there are any problems or delays. All of my carers are so jolly when they attend to me while understanding me and my problems.
28 September 2023
Carers are always happy and considerate and go the extra mile to help with my care. The usual team of carers come, which is welcome so that I don’t have to explain where everything is time and time again.
23 July 2022
Lavender Care has provided reliable and compassionate care for my grandmother. The team are all very friendly and react quickly to any questions or concerns; the office is also easy to contact. Carers are discreet and professional, and work extremely hard at a time of low recruitment and long hours.
06 May 2022
I would like to express sincere thanks to Lavender care, for the compassionate and friendly staff they provided to look after my dad who suffers from dementia, in particular, the carer who treated him as if he was her own relative. She was sincerely kind and loving towards him and always arrived
with a big smile.
I am grateful that I could depend on the agency at all times, and was put at ease the moment I met the carer and her colleague.
I would also like to express thanks to the manager who was quick to respond to a situation with my dad who was suffering from hallucinations at the time.
As a daughter, I only want the best care for my dad, that he is treated with respect and kindness, all of which he received, with Lavender Care Agency, who were also reliable, flexible and accommodating at all times. Our experience without a doubt was a happy and pleasurable one, therefore I can highly recommend the services provided by Lavender Care.
Thank you again, for your time and support.
25 April 2022
I have used this care agency for my mother for several months and have found them reliable. They respond quickly to any problems and let me know if they have any concerns regarding my mother's care.