Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Routes Healthcare (Preston)

stars
stars 05 November 2025
Overall, staff had a good rapport with the client over the past two and a half years. They were very caring, helpful, professional and polite. Care and support was very good most of the time, and on the odd occasion when something needed addressing this was quickly remedied by a telephone call to the office. Maintaining dignity (keeping client at least half covered during personal care) needs addressing! All in all I would recommend Routes care agency.I
Review from C F (Daughter of Client/Service User)
stars
stars 06 August 2025
Routes have provided my mum with excellent care from February 2025. All the carers our friendly and have made my mum as comfortable as possible I would recommend going with Routes if you are looking for care for a family member
Review from R H (Daughter of Client/Service User)
stars
stars 25 July 2025
My carer really looks after me, she does my shopping and helps me do my shopping list or tells me what I'm running low on. She does my domestic cleaning as I'm unable to. My washing gets done weekly.
Review from Jakki U (Client / Service User)