Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Latest Reviews for Prime Way Care Ltd Bristol

stars
stars 22 April 2025
I wouldn't give this care provider any stars, the staff has very broken english, they don't know how to cook meals, two carers dropped my relative on the floor and were pulling them by arms and legs for 15mins, they never followed safety procedures and due to that my relative was taken to hospital for xrays and put under safeguarding regulations. The carers left dry cream crackers for tea nothing else, another day mashed a whole tin of corned beef on a plate and gave that to them (looked liked cat food) issues are ongoing and the Company are trying to shift the blame elsewhere, actually lying why he was admitted to hospital etc. Commode waste was thrown into black bags and put into black bin for council to collect, but the Company don't seem to address these issues plus others when replying to our letters. NEXT STEP VIDEO FOOTAGE TO BE SENT TO MEDIA.
Review from A H (Cousin of Client/Service User)