Submit a Review for Home Instead (Cuffley, Cheshunt & Harlow)
Suite LG3 Cuffley Place, Sopers Road, Potters Bar, EN6 4RY
View Full Details of Home Instead (Cuffley, Cheshunt & Harlow)Latest Reviews for Home Instead (Cuffley, Cheshunt & Harlow)
20 November 2025
Over the last week, we've had to call in Home Instead to give us extra service due to unexpected illness to my stepmother, also my dad's primary caregiver. Everyone I've interacted with has been responsive, proactive and most importantly, treated my father with the affection and care he deserves. At what has been a difficult time, Sue, Maxine, Carlene and Chris have fully stepped up. Thank you so much for keeping my dad safe.
17 November 2025
Home Instead were recommended to us over a year ago and we have been using their services ever since. Initially, Mum was not interested in receiving regular visits from people she viewed as 'strangers', however we were keen for here to receive regular visits to fill in when my sisters and I were unable to visit. Circumstances prevailed which enabled us to introduce 2 visits a week by Home Instead and we recently increased this to 3 visits. Mum's attitude has totally changed over this period and she really enjoys their companionship. The service Home Instead provide is excellent as are the staff who visit, communication is brilliant either via the app or dropping into their office for a quick chat. I would highly recommend their services.
10 November 2025
Excellent service and exemplary care - Can't praise the Home Instead team enough. They have taken excellent care of our Dad over the last year, dealing with interruptions caused by hospital stays and stepping up for extra care when needed. Staff are always caring, respectful and polite really wonderful. Thank you.
06 November 2025
I don't think I can add much more than has already been said. My father was very reluctant client to start with. However the team have worked hard to build trust with my father and have made massive gains. Which has resulted with my father gaining the care he needs. There has been great communication and the team have reacted quickly to any little situations that have arisen. I feel I have been very lucky in finding Home Instead, they have given me the reassurance I needed, as I work away a lot and knowing they are there has taken the pressure off of me. Thank you
02 October 2025
Excellent service - every staff member I came into contact with was highly professional and very caring. My mum has a range of needs, and before she had to finally go into a care home, she had two years of care with Home Instead and they were incredible. My mun formed really lovely and meaningful friendships with many of her carers, who without exception would go the extra mile for her. It gave me great peace of mind to know she was so well and reliably looked after. I can say with some confidence how just good Home Instead are because I am able to compare them to the previous eight years of care with other providers in the local area, some of whom were okay - but all were unreliable (and sometimes they wouldn't turn up at all). Not a problem with Home Instead, who provided well over 1000 hours of care for us without fault. So yes, you can get cheaper care providers, but you can't get better.
28 August 2025
All carers and office staff have always been Very helpful in all my needs cleaning and hygiene and on my road to rebilitation and recovery. It is a very friendly service and alway there to help with anything I need. I would highly recommend the service
03 April 2025
I can not thank this company enough. They were extremely accommodating when I needed a short notice care package for my dad who had come out of hospital and I was not coping with the amount of care he needed. The package was put in place extremely quickly and everybody that I have had dealings with has been kind and compassionate with no judgement at all. I would particularly like to point out a carer who formed an instant bond with my dad and made a very independent man feel at ease with the sudden amount of care that he needed.
26 March 2025
I really can't praise the team at Hone Instead enough. They have provided an absolutely excellent service. Everyone on the end of the phone is so kind, friendly and helpful. The manager, has been so incredibly helpful and responsive. We had a bit of an urgent situation and she sorted things out for us practically overnight. Her assessment visit was so personable and gentle, instantly putting my mum at ease. And the carer for my dad, is absolutely wonderful. She felt like a member of the family, from day 1. She supports my dad with such kindness and compassion and he really loves the time she spends with him. I really could not be more happy with the service and would highly recommend it.
24 January 2025
After a difficult year with Dad due to poor health and a declining memory we finally feel that life is near normal again thanks to the help and support of the team at Home Instead. Dad, understandably, has been resistant to any kind of change and we have tried everything, it's been a real emotional roller coaster. It was important that Dad was at the center of all decisions and we didn't want him to feel that he had lost control of his life. Being in his own home was key but we had to ensure he was safe. Home Instead gave lots of advice to put things in place at home and introduced themselves gently into Dad's daily routine. He looks forward to the team arriving now and the weight off of our shoulders is huge. We now get to spend enjoyable time with Dad again. The team are available 24/7 and I never wait more than 5 minutes for a response to an email. They are very flexible and have been super patient with some initial difficulties with Dad.
28 October 2024
At 84 years of age, I did not feel old enough to need even part-time carers, but as memory problems developed, my family urged me to take a few hours of help, and it is the best advice I have ever received. I read a full page advert on your organization, and without considering anyone else, I called up the office. Spoke with the manager, who came across with such warmth and caring that I immediately made an appointment for her to visit. Seven days later, my first Companion visited and we bonded immediately, I had been sent absolutely the perfect Companion. As time goes on, I know I can add more hours to my visits, and after just 2 visits, I have already added a further hour. I know I have made the right choice. The Manager has made a few visits, and it is so pleasurable to be in her company and if there ever were a problem, I feel confident she would be able to solve it for me.
28 June 2024
My wife and I both had health problems recently and needed a little help at home for a while. I am so pleased I chose Home Instead to help us out - all the staff we have encountered have been absolutely fantastic and adaptable in helping us cope in all sorts of ways from general domestic stuff to cooking and helping with the cats. Their timekeeping has been excellent and they all had a positive can-do attitude. We would not hesitate to recommend them and indeed to use them again ourselves should the need arise. Thanks also to one of the staff for putting things in place so quickly. We are very grateful indeed.
20 May 2024
My dad wanted to remain in his house and did not want to go into a care home. The manager and the wonderful team helped Dad to fulfil his wish until he sadly passed in March 2024. It was only a short period of time with Home Instead for my Dad, but the team were so good that I am now using another branch within the group to look after my 100-year-old aunt who despite spending some time in Hospital in March is doing so well with the excellent carers.
02 May 2024
Thanks to the continuing care and support of Home Instead Cuffley, my aunt was able to stay in her own home for a considerable length of time that would have otherwise been impossible without them. She built up a wonderful relationship with many of her carers as her dementia progressed and her needs increased rapidly. It was abundantly clear that she felt safe and happy as her body language was always so positive around her assigned carers. It was not easy ensuring my aunt's needs were met, but the Home Instead care staff went over and above what they were paid for to ensure my aunt was settled and her anxiety levels had returned to normal prior to leaving her, especially when she fell which was very often before we had to move her to a Care Home. From a personal perspective, I was relieved to see my aunt was in good hands and that communication between care staff and the office team was sufficiently seamless to reassure me of high levels and continuity of care. Thank you everyone.
08 February 2024
My son has had the pleasure of using Home Instead for January. The main carer in that short time has been so good with him and especially formed a bond with him. My son also trusts three members of staff in particular to understand him and also be very patient. It takes a lot of skill to be a carer and the three of them have a special gift. A member of staff at the agency I find understanding of my son's needs and if you are considering going to an agency this is the one to choose.
11 December 2023
We were recommended Home Instead by a friend of the family and have been very happy with the services received to date. The team are supportive, friendly and reactive to my parent's needs. My parents are not only pleased to receive their assistance but enjoy the company and interaction that they provide during their visits too. Thank you.
16 November 2023
My father-in-law and his family have been very happy with the care provided by the Harlow team over the past several months. In particular, he has regular carers so he doesn't have to continually build up a trusting relationship with new people and his regular carers know him and his needs very well. His carers continually show great patience and compassion towards him which is hugely reassuring for his family. Thank you.
12 July 2023
Home Instead (Cuffley, Cheshunt & Harlow) helped me to look after my Dad in the last year of his life. We were very fortunate to have found this team. The carers were kind, reliable and professional at all times, and Dad always looked forward to their visits. Dad enjoyed companionship and lots of laughter with his carers, which he loved. Dad was cared for with dignity and respect in his final year which we will always be grateful for. Thank you to everyone at Home Instead.
28 February 2023
I cannot express enough how amazing Home Instead have been in looking after my mum. We changed carers in September 2022, and honestly do not know why we didn't change sooner - there is no comparison. From the initial meeting, they put our minds at rest and have really made Mum feel comfortable and valued, and her carers have become genuine friends who she really looks forward to seeing every day. I have even been away for a couple of short breaks and know that she will be totally looked after while I am away and that everything will be covered. I can always rely on them. It's the kindness that the carers show that really stands out - as if she were one of their family. I would not hesitate in recommending Home Instead to anyone. Thank you!
10 February 2023
My Dad has recently passed away and I would like to extend my sincere appreciation to all of the Home Instead team from the caregivers to the admin team, nothing was ever too much trouble for them all. My Dad had carers for several years and they became friends to him, he looked forward to their visits and enjoyed the fact that they were on time, he knew who was coming and the fact that they stayed an hour meant that they had time to chat, joke, do word puzzles with him, collect his prescription, water the garden cooking, washing etc. This was a complete turnaround from when he first had to have care and he was very reluctant to have strangers in his house, and so I am writing this review to reassure others in the same situation. From my perspective, it was comforting to know that Dad was so happy with his care team and when I had to cancel/re-install care due to hospital stays nothing was too much trouble when I contacted the office. So a big heartfelt thank you to you all.
20 October 2022
I would just like to say how very pleased l am with Home Instead care for my mother. The care staff are excellent and always keep me informed. My mother was discharged from hospital at very short notice after a fall and trying to sort out a care home for respite care and a care package from hospital which wasn't going well and I seemed to be going round in circles. I contacted Home Instead to a very friendly voice who listened to what I required and within hours had come back to me with a full care plan for my mum, which was no mean feat on a bank holiday weekend, I really can't thank them enough.
Latest Reviews for Home Instead (Cuffley, Cheshunt & Harlow)
20 November 2025
Over the last week, we've had to call in Home Instead to give us extra service due to unexpected illness to my stepmother, also my dad's primary caregiver. Everyone I've interacted with has been responsive, proactive and most importantly, treated my father with the affection and care he deserves. At what has been a difficult time, Sue, Maxine, Carlene and Chris have fully stepped up. Thank you so much for keeping my dad safe.
17 November 2025
Home Instead were recommended to us over a year ago and we have been using their services ever since. Initially, Mum was not interested in receiving regular visits from people she viewed as 'strangers', however we were keen for here to receive regular visits to fill in when my sisters and I were unable to visit. Circumstances prevailed which enabled us to introduce 2 visits a week by Home Instead and we recently increased this to 3 visits. Mum's attitude has totally changed over this period and she really enjoys their companionship. The service Home Instead provide is excellent as are the staff who visit, communication is brilliant either via the app or dropping into their office for a quick chat. I would highly recommend their services.
10 November 2025
Excellent service and exemplary care - Can't praise the Home Instead team enough. They have taken excellent care of our Dad over the last year, dealing with interruptions caused by hospital stays and stepping up for extra care when needed. Staff are always caring, respectful and polite really wonderful. Thank you.
06 November 2025
I don't think I can add much more than has already been said. My father was very reluctant client to start with. However the team have worked hard to build trust with my father and have made massive gains. Which has resulted with my father gaining the care he needs. There has been great communication and the team have reacted quickly to any little situations that have arisen. I feel I have been very lucky in finding Home Instead, they have given me the reassurance I needed, as I work away a lot and knowing they are there has taken the pressure off of me. Thank you
02 October 2025
Excellent service - every staff member I came into contact with was highly professional and very caring. My mum has a range of needs, and before she had to finally go into a care home, she had two years of care with Home Instead and they were incredible. My mun formed really lovely and meaningful friendships with many of her carers, who without exception would go the extra mile for her. It gave me great peace of mind to know she was so well and reliably looked after. I can say with some confidence how just good Home Instead are because I am able to compare them to the previous eight years of care with other providers in the local area, some of whom were okay - but all were unreliable (and sometimes they wouldn't turn up at all). Not a problem with Home Instead, who provided well over 1000 hours of care for us without fault. So yes, you can get cheaper care providers, but you can't get better.
28 August 2025
All carers and office staff have always been Very helpful in all my needs cleaning and hygiene and on my road to rebilitation and recovery. It is a very friendly service and alway there to help with anything I need. I would highly recommend the service
03 April 2025
I can not thank this company enough. They were extremely accommodating when I needed a short notice care package for my dad who had come out of hospital and I was not coping with the amount of care he needed. The package was put in place extremely quickly and everybody that I have had dealings with has been kind and compassionate with no judgement at all. I would particularly like to point out a carer who formed an instant bond with my dad and made a very independent man feel at ease with the sudden amount of care that he needed.
26 March 2025
I really can't praise the team at Hone Instead enough. They have provided an absolutely excellent service. Everyone on the end of the phone is so kind, friendly and helpful. The manager, has been so incredibly helpful and responsive. We had a bit of an urgent situation and she sorted things out for us practically overnight. Her assessment visit was so personable and gentle, instantly putting my mum at ease. And the carer for my dad, is absolutely wonderful. She felt like a member of the family, from day 1. She supports my dad with such kindness and compassion and he really loves the time she spends with him. I really could not be more happy with the service and would highly recommend it.
24 January 2025
After a difficult year with Dad due to poor health and a declining memory we finally feel that life is near normal again thanks to the help and support of the team at Home Instead. Dad, understandably, has been resistant to any kind of change and we have tried everything, it's been a real emotional roller coaster. It was important that Dad was at the center of all decisions and we didn't want him to feel that he had lost control of his life. Being in his own home was key but we had to ensure he was safe. Home Instead gave lots of advice to put things in place at home and introduced themselves gently into Dad's daily routine. He looks forward to the team arriving now and the weight off of our shoulders is huge. We now get to spend enjoyable time with Dad again. The team are available 24/7 and I never wait more than 5 minutes for a response to an email. They are very flexible and have been super patient with some initial difficulties with Dad.
28 October 2024
At 84 years of age, I did not feel old enough to need even part-time carers, but as memory problems developed, my family urged me to take a few hours of help, and it is the best advice I have ever received. I read a full page advert on your organization, and without considering anyone else, I called up the office. Spoke with the manager, who came across with such warmth and caring that I immediately made an appointment for her to visit. Seven days later, my first Companion visited and we bonded immediately, I had been sent absolutely the perfect Companion. As time goes on, I know I can add more hours to my visits, and after just 2 visits, I have already added a further hour. I know I have made the right choice. The Manager has made a few visits, and it is so pleasurable to be in her company and if there ever were a problem, I feel confident she would be able to solve it for me.
28 June 2024
My wife and I both had health problems recently and needed a little help at home for a while. I am so pleased I chose Home Instead to help us out - all the staff we have encountered have been absolutely fantastic and adaptable in helping us cope in all sorts of ways from general domestic stuff to cooking and helping with the cats. Their timekeeping has been excellent and they all had a positive can-do attitude. We would not hesitate to recommend them and indeed to use them again ourselves should the need arise. Thanks also to one of the staff for putting things in place so quickly. We are very grateful indeed.
20 May 2024
My dad wanted to remain in his house and did not want to go into a care home. The manager and the wonderful team helped Dad to fulfil his wish until he sadly passed in March 2024. It was only a short period of time with Home Instead for my Dad, but the team were so good that I am now using another branch within the group to look after my 100-year-old aunt who despite spending some time in Hospital in March is doing so well with the excellent carers.
02 May 2024
Thanks to the continuing care and support of Home Instead Cuffley, my aunt was able to stay in her own home for a considerable length of time that would have otherwise been impossible without them. She built up a wonderful relationship with many of her carers as her dementia progressed and her needs increased rapidly. It was abundantly clear that she felt safe and happy as her body language was always so positive around her assigned carers. It was not easy ensuring my aunt's needs were met, but the Home Instead care staff went over and above what they were paid for to ensure my aunt was settled and her anxiety levels had returned to normal prior to leaving her, especially when she fell which was very often before we had to move her to a Care Home. From a personal perspective, I was relieved to see my aunt was in good hands and that communication between care staff and the office team was sufficiently seamless to reassure me of high levels and continuity of care. Thank you everyone.
08 February 2024
My son has had the pleasure of using Home Instead for January. The main carer in that short time has been so good with him and especially formed a bond with him. My son also trusts three members of staff in particular to understand him and also be very patient. It takes a lot of skill to be a carer and the three of them have a special gift. A member of staff at the agency I find understanding of my son's needs and if you are considering going to an agency this is the one to choose.
11 December 2023
We were recommended Home Instead by a friend of the family and have been very happy with the services received to date. The team are supportive, friendly and reactive to my parent's needs. My parents are not only pleased to receive their assistance but enjoy the company and interaction that they provide during their visits too. Thank you.
16 November 2023
My father-in-law and his family have been very happy with the care provided by the Harlow team over the past several months. In particular, he has regular carers so he doesn't have to continually build up a trusting relationship with new people and his regular carers know him and his needs very well. His carers continually show great patience and compassion towards him which is hugely reassuring for his family. Thank you.
12 July 2023
Home Instead (Cuffley, Cheshunt & Harlow) helped me to look after my Dad in the last year of his life. We were very fortunate to have found this team. The carers were kind, reliable and professional at all times, and Dad always looked forward to their visits. Dad enjoyed companionship and lots of laughter with his carers, which he loved. Dad was cared for with dignity and respect in his final year which we will always be grateful for. Thank you to everyone at Home Instead.
28 February 2023
I cannot express enough how amazing Home Instead have been in looking after my mum. We changed carers in September 2022, and honestly do not know why we didn't change sooner - there is no comparison. From the initial meeting, they put our minds at rest and have really made Mum feel comfortable and valued, and her carers have become genuine friends who she really looks forward to seeing every day. I have even been away for a couple of short breaks and know that she will be totally looked after while I am away and that everything will be covered. I can always rely on them. It's the kindness that the carers show that really stands out - as if she were one of their family. I would not hesitate in recommending Home Instead to anyone. Thank you!
10 February 2023
My Dad has recently passed away and I would like to extend my sincere appreciation to all of the Home Instead team from the caregivers to the admin team, nothing was ever too much trouble for them all. My Dad had carers for several years and they became friends to him, he looked forward to their visits and enjoyed the fact that they were on time, he knew who was coming and the fact that they stayed an hour meant that they had time to chat, joke, do word puzzles with him, collect his prescription, water the garden cooking, washing etc. This was a complete turnaround from when he first had to have care and he was very reluctant to have strangers in his house, and so I am writing this review to reassure others in the same situation. From my perspective, it was comforting to know that Dad was so happy with his care team and when I had to cancel/re-install care due to hospital stays nothing was too much trouble when I contacted the office. So a big heartfelt thank you to you all.
20 October 2022
I would just like to say how very pleased l am with Home Instead care for my mother. The care staff are excellent and always keep me informed. My mother was discharged from hospital at very short notice after a fall and trying to sort out a care home for respite care and a care package from hospital which wasn't going well and I seemed to be going round in circles. I contacted Home Instead to a very friendly voice who listened to what I required and within hours had come back to me with a full care plan for my mum, which was no mean feat on a bank holiday weekend, I really can't thank them enough.