Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Direct Healthcare 24

stars
stars 01 May 2025
The transition home from a care home after 5 years was very scary. The Clinical Lead Nurse supporting us were absolutely amazing.We could not have coped without and I will be forever thankful. They went above and beyond making themselves available at all hours to not only ensure my husbands needs
but to support me too. Our Clinical Lead Nurse also liaised with consultants and was our advocate during a recent spell in hospital. I am pleased to report my husband is thriving with the support of two perfectly matching alternating live in carers. His needs are complex but nothing fazes them. They are professional and kind in equally measure. Our communications with Direct Healthcare Admin Team has always been positive and all the staff are very approachable.
Review from J M (Wife of Client/Service User)
stars
stars 12 March 2025
DH24 are always approachable and ready to help if need arises. We are fortunate to have excellent care from all the nurses and carers. The clinical lead nurse is always available and she is supportive and kind to both myself and my husband.
Review from C T (Wife of Client/Service User)
stars
stars 22 October 2024
We have been impressed by the level of service and communication from the core administrative team. We are happy with the speed at which we are communicated to and feel involved in the decisions made about the care received. We are very happy with the care staff that come to our home and feel that
they are adequately supported by the company.
Review from Rachel M (Mother of Client/Service User)