Direct Healthcare 24

Benjamin Brown (FCMI) serves as our Clinical Director, with overarching responsibility for clinical governance, recruitment standards, complaint management, and regulatory compliance across the United Kingdom and the Republic of Ireland.

Ben is a registered nurse and holds a robust portfolio of qualifications, including:
- Level 3 Award in Teaching and Assessment
- Foundation Degree in Healthcare Practice
- BSc (Hons) in Adult Nursing
- Level 5 Diploma in Leadership and Management for Adult Care

Initially establishing his experience in the NHS in Acute Care roles, including as a Charge Nurse, Benjamin transitioned in 2017 to lead our Clinical Teams. He brings a strong foundation of frontline expertise, strategic leadership, and a process-driven approach to achieving excellence in service delivery and compliance.

Lauren is our Registered Manager and is responsible for overseeing the daily operations of our care services, ensuring high standards of care are consistently delivered.

Her duties include managing staff, ensuring compliance with CQC regulations, developing care plans, maintaining health and safety standards, and building strong relationships with our clients and their families to support person-centred care.

Zahrah is our Operations Manager, responsible for overseeing the smooth running of our regulated services and ensuring operational excellence across all areas. She leads team coordination through regular meetings, workforce planning, and collaboration with the Clinical and Recruitment teams to maintain full shift coverage.

Zahrah also manages payroll accuracy, financial reporting, and cost control while monitoring overall financial performance to support effective budgeting and service delivery. She oversees the setup of new care packages on Care Planner, ensuring compliance and data integrity, and plays an active role in incident management and on-call support.

Working closely with internal teams and external partners, Zahrah helps drive continuous improvement and supports the onboarding of new clients to strengthen our growing service.

Greg is the Business Development Manager, responsible for driving growth by identifying new business opportunities, building strategic partnerships, and expanding the company’s market presence. With a forward-thinking approach and strong industry insight, Greg plays a key role in shaping the organisation’s commercial strategy and long-term success.

Sarah serves as Clinical Lead, overseeing the clinical training and supervision of our care packages. She plays a key role in ensuring the safe and effective implementation of new packages by being actively involved during the initial transition phase. With a focus on quality and continuity of care, Sarah ensures that clinical standards are upheld and that staff are well-prepared to meet each client’s individual needs.

As Clinical Lead, Ines takes charge of guiding and supporting the clinical development of our care services. She is instrumental in launching new care packages, providing hands-on support throughout the transition to ensure a smooth and secure start. Her work centres on maintaining high standards of care and making sure staff are fully equipped to deliver personalised support tailored to each client. Ines’s commitment helps guarantee consistency, safety, and quality in every aspect of clinical delivery.

Susan leads our clinical efforts, managing the training and supervision involved in delivering care packages. She plays a vital part during the rollout of new services, staying closely involved to ensure a smooth and safe transition for both clients and staff. With a strong emphasis on maintaining high-quality care and consistency, Susan ensures clinical practices meet required standards while also preparing the team to respond effectively to each individual’s unique needs.

Sara is our Clinical Governance Lead and ensures all services meet CQC standards by overseeing quality, safety, and regulatory compliance. Her role includes monitoring governance frameworks, managing complaints and incidents, producing quality reports, and leading audits to drive continuous improvement. Working closely with senior management, her position supports safe, effective, and person-centred care through strong oversight, learning from feedback, and embedding best practice across all services.

As Paediatric Clinical Lead, Shannon-Leigh oversees all paediatric care packages, ensuring each child receives safe, high-quality, and individualised support. Her clinical expertise and attentive leadership help maintain strong care standards and ensure families feel supported throughout their care journey.

As Learning Disabilities Clinical Lead, she oversees the delivery and quality of specialised care for individuals with learning disabilities, ensuring each care package meets clinical, regulatory, and person-centred standards. Her specialised expertise and dedicated approach support consistent, high-quality care and empower service users to lead fulfilling, independent lives.

Moesha is our dedicated Senior Care Coordinator responsible for managing care coordination and ensuring the timely and efficient delivery of staff rotas. In addition to scheduling, she oversees the supervision and appraisals of our Healthcare Assistants (HCAs), supporting their development and maintaining high standards of care. Moesha’s organisational skills and commitment to quality help ensure consistency and reliability in the services we provide.

Mariam is a skilled Care Coordinator responsible for managing care coordination and overseeing the delivery of rotas to ensure seamless service provision. She also leads the supervision and appraisals of our Healthcare Assistants (HCAs), supporting their performance and professional growth. Mariam’s proactive approach and attention to detail contribute to the delivery of high-quality, person-centred care.

Tom is the Recruitment Manager, responsible for overseeing the entire hiring process and leading the recruitment team to ensure the timely and effective staffing of both new and existing care packages. His focus on attracting high-quality candidates helps maintain the standards of care and supports the continued growth of our services.

Melinda is our Recruitment Resourcer and is responsible for sourcing and recruiting staff for both new and existing care packages, playing a key role in ensuring we have skilled and dedicated professionals to deliver high-quality care. Her international perspective supports our broader recruitment strategy and service continuity.

Michelle is our Registrations Officer and is responsible for monitoring staff compliance and arranging mandatory training and annual updates to ensure all team members meet regulatory and organisational standards. Michelle’s attention to detail and proactive approach help maintain a well-trained, compliant workforce.

Berlinda is our Registrations Officer and is responsible for monitoring staff compliance and arranging mandatory training and annual updates to ensure all team members meet regulatory and organisational standards. Berlinda's attention to detail and proactive approach help maintain a well-trained, compliant workforce.

Saroshini is our Compliance Officer and is responsible for overseeing staff compliance and coordinating mandatory training and annual refresher sessions to ensure all team members meet regulatory and organisational requirements. Her strong attention to detail and proactive approach support the development of a well-prepared, compliant workforce.