Submit a Review for Helping Hands Home Care (Wirral)
9 Dee Lane, West Kirby, Wirral, CH48 0QA
View full details of Helping Hands Home Care (Wirral)Latest Reviews for Helping Hands Home Care (Wirral)
23 October 2025
My mother received home care as well as family input over a period of time . The care she received from the care agency was excellent.. It enabled us as a family to keep mum in her own home for a long time.
The agency communicated with us on a daily basis, as mum could be challenging at times, this
helped a lot .. The care staff and the office staff were considerate and helpful
to mums needs . I would recommend them to anyone who is considering help at home for a loved one
07 August 2025
Information prior to support was gathered to ensure team were aware of support and help needed. Team are responsive to varying times when support and help is needed. Staff attending are understanding and supportive. It is reassuring to know that when away help and support is available to ensure my
mother is safe at home. Thank you.
27 June 2025
Overall experience very good.
26 June 2025
My elderly cousin has been treated with the utmost respect, care, and kindness by the care giver's and managers. Always keeping me informed of any issues or concerns they might have on there visits. We have no hesitation in recommending Helping Hands for anyone who is needing care for themselves or
a family member.
We would like to thank you all.
26 June 2025
Review took place at client's home as requested by myself. I wanted some additional duties added to the list, which were noted & added to the details. Visit & review were carried out in a friendly & warm & caring manner. Manager interacted with myself & my dad & listened & took an interest in 'small
talk' not connected to the review. Gives myself peace of mind that my dad has good support from people who care.
06 June 2025
We are currently satisfied with our two carers. However, it has taken us several weeks to get to this position. Some carers clearly don't respect their training, and they complain that they are being put out. Not understanding the fact that they are here to work for the client, and they have chosen
this profession.
27 May 2025
Very happy with care given to mum. Always listens to her, and she enjoys the chat. Almost always has the same carer which is great for her. Easy to contact office if needed. Thank you Helping Hands.
23 May 2025
I don't have family members living nearby. They all live miles away.They do visit every six weeks so my only contact with people is with the carrers from Helping Hands.I have 2 one hour visits and 3 half hour visits per week. They make my lunch and wash dishes and then we have a chat.They can also
water the odd plant as I can't carry a watering can. They are also very good at changing the bed as duvets can be very difficult.
I have found all the helpers have been very good and have been very satisfied with Helping Hands.
22 May 2025
Very professional, kind and experienced. They spent time getting to know us and what we needed and were excellent at delivering the care we needed. Reliable with processes in place to make sure everything works well
22 May 2025
Very thoughtful and thorough and goes the extra mile. Helps where requested and makes suggestions to do more. Recommended aids to assist cleaning and laundry. Respected client preferences. Concerned for client safety.
22 May 2025
The team of carers who support my Mother 3 mornings a week are kind and willing to do whatever is needed on the day. The flexibility to be able to drive her to an appointment or to accompany her to an appointment is really helpful. We are also grateful for the management team to be able to change
the care appointments if necessary at short notice.
Latest Reviews for Helping Hands Home Care (Wirral)
23 October 2025
My mother received home care as well as family input over a period of time . The care she received from the care agency was excellent.. It enabled us as a family to keep mum in her own home for a long time.
The agency communicated with us on a daily basis, as mum could be challenging at times, this
helped a lot .. The care staff and the office staff were considerate and helpful
to mums needs . I would recommend them to anyone who is considering help at home for a loved one
07 August 2025
Information prior to support was gathered to ensure team were aware of support and help needed. Team are responsive to varying times when support and help is needed. Staff attending are understanding and supportive. It is reassuring to know that when away help and support is available to ensure my
mother is safe at home. Thank you.
27 June 2025
Overall experience very good.
26 June 2025
My elderly cousin has been treated with the utmost respect, care, and kindness by the care giver's and managers. Always keeping me informed of any issues or concerns they might have on there visits. We have no hesitation in recommending Helping Hands for anyone who is needing care for themselves or
a family member.
We would like to thank you all.
26 June 2025
Review took place at client's home as requested by myself. I wanted some additional duties added to the list, which were noted & added to the details. Visit & review were carried out in a friendly & warm & caring manner. Manager interacted with myself & my dad & listened & took an interest in 'small
talk' not connected to the review. Gives myself peace of mind that my dad has good support from people who care.
06 June 2025
We are currently satisfied with our two carers. However, it has taken us several weeks to get to this position. Some carers clearly don't respect their training, and they complain that they are being put out. Not understanding the fact that they are here to work for the client, and they have chosen
this profession.
27 May 2025
Very happy with care given to mum. Always listens to her, and she enjoys the chat. Almost always has the same carer which is great for her. Easy to contact office if needed. Thank you Helping Hands.
23 May 2025
I don't have family members living nearby. They all live miles away.They do visit every six weeks so my only contact with people is with the carrers from Helping Hands.I have 2 one hour visits and 3 half hour visits per week. They make my lunch and wash dishes and then we have a chat.They can also
water the odd plant as I can't carry a watering can. They are also very good at changing the bed as duvets can be very difficult.
I have found all the helpers have been very good and have been very satisfied with Helping Hands.
22 May 2025
Very professional, kind and experienced. They spent time getting to know us and what we needed and were excellent at delivering the care we needed. Reliable with processes in place to make sure everything works well
22 May 2025
Very thoughtful and thorough and goes the extra mile. Helps where requested and makes suggestions to do more. Recommended aids to assist cleaning and laundry. Respected client preferences. Concerned for client safety.
22 May 2025
The team of carers who support my Mother 3 mornings a week are kind and willing to do whatever is needed on the day. The flexibility to be able to drive her to an appointment or to accompany her to an appointment is really helpful. We are also grateful for the management team to be able to change
the care appointments if necessary at short notice.