Helping Hands Home Care (Wirral)

9 Dee Lane, West Kirby, Wirral CH48 0QA
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9.7 11 Reviews
  • Helping Hands Home Care (Wirral), Wirral
Helping Hands team in Wirral offers fully personalised, high-quality home care delivered by staff who are fully qualified to support people of all ages with all manner of conditions.

With over 100 branches and 6,000 carers providing dedicated support across England and Wales, Helping Hands Home Care is one of the UK’s leading home care providers.

The Helping Hands Wirral team offers dedicated support ranging from personal care, household chores and medication administration, all the way through to companionship, mobility assistance and nurse-supported care for complex conditions. The services can be provided from 30-minute visits to round-the-clock live-in care.

Whatever the needs an individual may have, the team works closely with them and their family to provide unique home care that is fully bespoke to their requirements.

If your circumstances change at the last minute, the team will often have high-quality care in place within 24 hours of your initial enquiry. Helping Hands' Wirral branch covers Wallasey, Wirral, Birkenhead, Ellesmere Port and the surrounding areas.
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Care Provided by Helping Hands Home Care (Wirral)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Wirral) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Dawn Clark (Branch Care Manager)

Helping Hands Home Care (Wirral) Reviews (11)

9.7

Helping Hands Home Care (Wirral) has a Review Score of 9.7 (9.738) out of 10, based on 11 reviews in the last 2 years.
Over all time Helping Hands Home Care (Wirral) has 11 reviews.

Overall Experience
  • 7
  • 4
  • 0
  • 0
  • 0
Date Published
  • 11
  • 11
  • 11
  • 11
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Reviewer Connection to Helping Hands Home Care (Wirral)
  • 5
  • 3
  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from L W (Daughter of Client) published on 23 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother received home care as well as family input over a period of time . The care she received from the care agency was excellent.. It enabled us as a family to keep mum in her own home for a long time.
The agency communicated with us on a daily basis, as mum could be challenging at times, this
helped a lot .. The care staff and the office staff were considerate and helpful
to mums needs . I would recommend them to anyone who is considering help at home for a loved one
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Wirral)

Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted we were able to work alongside your family to support your Mother to stay in her own home for a long time and you feel the care she received was excellent.
It is also great to know the team were considerate, helpful and communicated with you on a daily basis which helped you a lot.
We will pass on your feedback to the team at Wirral who will be thrilled to read your comments
Kindest regards
Katie

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Review from Susannah R (Daughter of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Information prior to support was gathered to ensure team were aware of support and help needed. Team are responsive to varying times when support and help is needed. Staff attending are understanding and supportive. It is reassuring to know that when away help and support is available to ensure my
mother is safe at home. Thank you.
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Review from M D (Client) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience very good.
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Review from S B (Relative of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly cousin has been treated with the utmost respect, care, and kindness by the care giver's and managers. Always keeping me informed of any issues or concerns they might have on there visits. We have no hesitation in recommending Helping Hands for anyone who is needing care for themselves or
a family member.

We would like to thank you all.
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Review from Tracy M (Daughter of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review took place at client's home as requested by myself. I wanted some additional duties added to the list, which were noted & added to the details. Visit & review were carried out in a friendly & warm & caring manner. Manager interacted with myself & my dad & listened & took an interest in 'small
talk' not connected to the review. Gives myself peace of mind that my dad has good support from people who care.
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Review from L T (Friend of Client) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are currently satisfied with our two carers. However, it has taken us several weeks to get to this position. Some carers clearly don't respect their training, and they complain that they are being put out. Not understanding the fact that they are here to work for the client, and they have chosen
this profession.
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Review from Dianne H (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with care given to mum. Always listens to her, and she enjoys the chat. Almost always has the same carer which is great for her. Easy to contact office if needed. Thank you Helping Hands.
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Review from D K (Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't have family members living nearby. They all live miles away.They do visit every six weeks so my only contact with people is with the carrers from Helping Hands.I have 2 one hour visits and 3 half hour visits per week. They make my lunch and wash dishes and then we have a chat.They can also water
the odd plant as I can't carry a watering can. They are also very good at changing the bed as duvets can be very difficult.


I have found all the helpers have been very good and have been very satisfied with Helping Hands.

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Review from Peter W (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, kind and experienced. They spent time getting to know us and what we needed and were excellent at delivering the care we needed. Reliable with processes in place to make sure everything works well
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Review from R C (Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very thoughtful and thorough and goes the extra mile. Helps where requested and makes suggestions to do more. Recommended aids to assist cleaning and laundry. Respected client preferences. Concerned for client safety.
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Review from H C (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team of carers who support my Mother 3 mornings a week are kind and willing to do whatever is needed on the day. The flexibility to be able to drive her to an appointment or to accompany her to an appointment is really helpful. We are also grateful for the management team to be able to change
the care appointments if necessary at short notice.
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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Helping Hands Home Care (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.738 for Helping Hands Home Care (Wirral) is calculated as follows: ( (49 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.738
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wirral) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Pearson

Job Title: Branch Care Manager

I have worked in the care sector since 2015, starting as a support worker, where I found
joy in making a positive difference in people‘s lives. I expanded my skills before becoming
Branch Care Manager at Helping Hands in 2023. I admire Helping Hands‘ exceptional care,
compassionate team, and dedication to recruiting only those we‘d trust with our own
family, ensuring the highest standards for our customers.

Frequently Asked Questions about Helping Hands Home Care (Wirral)

What Type of Services does Helping Hands Home Care (Wirral) offer?

Helping Hands Home Care (Wirral) offers Home Care.

How many Carers does Helping Hands Home Care (Wirral) employ?

Helping Hands Home Care (Wirral) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wirral) to verify any information. View our terms and conditions. Helping Hands Home Care (Wirral) has an Enhanced Service - more info.