Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Mainstay Trust

stars
stars 17 December 2021
Fragmented staff, who had to bring in another care provider to do personal care. Was supposed to be on a temporary basis, still doing it two years later. Staff members have no empathy or compassion, do as little as they can get away with.
Review from Mhorag F (Sister of Client/Service User)
stars
stars 19 May 2021
Had a follow-up call from the Mainstay Trust operations manager, due to the social worker contacting her. Was absolutely appalled at her attitude and level of customer service. Almost every question I asked was answered with I don’t know! After relating that I wasn’t really satisfied with the
answers I got, she suggested I may like to try another service provider if they could not meet my son's needs. Good to know after 16 years that is how much clients are valued.
Review from Angela H (Mother of Client/Service User)