Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for OneCloud Healthcare

stars
stars 24 March 2026
I have had a very good experience with OneCloud Home Care. Their staff are really great and attentive and provide a good service. I am very really pleased with the level of home care and would definitely rate it 10 out of 10.
Review from Emmagayle H (Client / Service User)
stars
stars 13 March 2026
Mums support workers, who have worked with her for over a year, unfortunately both were moving on within a few weeks of each other, OneCloud have been great through this process communicating with mum and the family to introduce new workers and have shadow shifts with mums workers. Mum was anxious
about the impending changes however she has now settled with the new support workers. The workers have taken time to get to know mum, communicate with us all via a log and are flexible to mums needs.
Review from Ruth D (Daughter of Client/Service User)
stars
stars 22 January 2026
I have been very pleased with the carers so far . They always turn up early and very pleased to see them . They carry out extra chores in the house. This includes housekeeping and doing washing that needs done . Drying it and putting it back in the correct place . They always stay for the full time
and if all the jobs are done we will have a bit of a chat as well . They always seem very happy to be with me . On some of the days hirer up staff will come and due the duties along side the other carer . At no point do they give the impression they are not keen to do the job
Review from J M (Client / Service User)