Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Austen Allen Homecare - Medway

stars
stars 29 February 2024
Very efficient, well-run company with very nice carers - who go above and beyond the call of duty whenever possible. They offer an excellent service and nothing is too much trouble and one of the best in Medway.
Review from Petrina B (Friend of Client/Service User)
stars
stars 20 July 2023
Do not use this care at all! Terrible services, tried to get in for my elderly family member with vascular dementia. No one is Dementia experienced, sometimes turned up with no ID badges or uniforms. No personal care, most times not fed and care plans not put in place. What we were told we were
going to get we never did! We have tried to make formal complaints, and even take it to social workers but unfortunately, it’s still an ongoing issue. Please do not use for care!
Review from Ash H (Granddaughter of Client/Service User)
stars
stars 15 May 2023
Used Austen Allen Homecare for over twelve months, very good service. Caring staff who were prompt, efficient pleasant to be with. My wife had motor neurone disease and Austen Allen did everything they could to help me through the difficult time of her illness.
Review from K H (Husband of Client/Service User)