Care Provided by Austen Allen Homecare - Medway
Types of Home Care
- Visiting Care
- Live-in Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact Austen Allen Homecare - Medway to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Austen Allen Healthcare Ltd
- Private Owned
Person in charge
- Sarah Constant (Manager)
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Austen Allen Homecare - Medway Reviews (3)
Over all time Austen Allen Homecare - Medway has 3 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Austen Allen Homecare - Medway
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Review from Petrina B (Friend of Client) published on 29 February 2024 Submitted via Website•
Overall Experience
Very efficient, well-run company with very nice carers - who go above and beyond the call of duty whenever possible.
They offer an excellent service and nothing is too much trouble and one of the best in Medway.
Very efficient, well-run company with very nice carers - who go above and beyond the call of duty whenever possible.
They offer an excellent service and nothing is too much trouble and one of the best in Medway.
↩Reply from Rhonda Young, Manager at Austen Allen Homecare - Medway
Thank you so much for taking the time to share your positive experience with our company! We are thrilled to hear that you find us efficient and well-run, and we greatly appreciate your kind words about our dedicated carers. Going above and beyond is a core value for us, and it's rewarding to know...
Thank you so much for taking the time to share your positive experience with our company! We are thrilled to hear that you find us efficient and well-run, and we greatly appreciate your kind words about our dedicated carers. Going above and beyond is a core value for us, and it's rewarding to know that our efforts are making a positive impact on your experience.Thank you once again for choosing our company, and we look forward to continuing to meet and exceed your expectations in the future.
Review from Ash H (Granddaughter of Client) published on 20 July 2023 Submitted via Website•
Overall Experience
Do not use this care at all! Terrible services, tried to get in for my elderly family member with vascular dementia. No one is Dementia experienced, sometimes turned up with no ID badges or uniforms. No personal care, most times not fed and care plans not put in place. What we were told we were...
Do not use this care at all! Terrible services, tried to get in for my elderly family member with vascular dementia. No one is Dementia experienced, sometimes turned up with no ID badges or uniforms. No personal care, most times not fed and care plans not put in place. What we were told we were going to get we never did! We have tried to make formal complaints, and even take it to social workers but unfortunately, it’s still an ongoing issue. Please do not use for care!
↩Reply from Sarah Constant, Operations Manager at Austen Allen Homecare - Medway
Thank you for your review.Although we cannot provide details on individual cases, we do not have the authority to compel individuals with dementia to act contrary to their wishes. We collaborate with multidisciplinary teams, including social services, to provide support, but more importantly, to...
Thank you for your review.Although we cannot provide details on individual cases, we do not have the authority to compel individuals with dementia to act contrary to their wishes. We collaborate with multidisciplinary teams, including social services, to provide support, but more importantly, to achieve the best outcomes for the people who we care for. Additionally, we maintain a strong system for addressing complaints, which is overseen by the operations manager. Furthermore, all of our personnel receive training from a qualified training manager with over 20 years of experience.
Should you need further assistance in this matter, please contact our Medway office.
Review from K H (Husband of Client) published on 15 May 2023 Submitted via Website•
Overall Experience
Used Austen Allen Homecare for over twelve months, very good service. Caring staff who were prompt, efficient pleasant to be with.
My wife had motor neurone disease and Austen Allen did everything they could to help me through the difficult time of her illness.
Used Austen Allen Homecare for over twelve months, very good service. Caring staff who were prompt, efficient pleasant to be with.
My wife had motor neurone disease and Austen Allen did everything they could to help me through the difficult time of her illness.
↩Reply from Rhonda Young, Manager at Austen Allen Homecare - Medway
Thank you so very much for reviewing our service. We appreciate the time you have taken and for allowing us the opportunity to care for your wife. If you need anything, we are always here for you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 April 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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