Austen Allen Homecare - Medway

15a High Street, Strood, Rochester ME2 4AB
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8.0 3 Reviews
  • Austen Allen Homecare - Medway, Rochester
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sarah Constant (Manager)
Are you the Owner/Manager of Austen Allen Homecare - Medway? View your Advertising Options

Austen Allen Homecare - Medway Reviews (3)

8.0

Austen Allen Homecare - Medway has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Austen Allen Homecare - Medway has 3 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 1
Date Published
  • 3
  • 0
  • 0
  • 1
  • 2
Reviewer Connection to Austen Allen Homecare - Medway
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Petrina B (Friend of Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very efficient, well-run company with very nice carers - who go above and beyond the call of duty whenever possible.
They offer an excellent service and nothing is too much trouble and one of the best in Medway.
Reply from Rhonda Young, Manager at Austen Allen Homecare - Medway

Thank you so much for taking the time to share your positive experience with our company! We are thrilled to hear that you find us efficient and well-run, and we greatly appreciate your kind words about our dedicated carers. Going above and beyond is a core value for us, and it's rewarding to know that our efforts are making a positive impact on your experience.
Thank you once again for choosing our company, and we look forward to continuing to meet and exceed your expectations in the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ash H (Granddaughter of Client) published on 20 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not use this care at all! Terrible services, tried to get in for my elderly family member with vascular dementia. No one is Dementia experienced, sometimes turned up with no ID badges or uniforms. No personal care, most times not fed and care plans not put in place. What we were told we were going
to get we never did! We have tried to make formal complaints, and even take it to social workers but unfortunately, it’s still an ongoing issue. Please do not use for care!
Reply from Sarah Constant, Operations Manager at Austen Allen Homecare - Medway

Thank you for your review.
Although we cannot provide details on individual cases, we do not have the authority to compel individuals with dementia to act contrary to their wishes. We collaborate with multidisciplinary teams, including social services, to provide support, but more importantly, to achieve the best outcomes for the people who we care for. Additionally, we maintain a strong system for addressing complaints, which is overseen by the operations manager. Furthermore, all of our personnel receive training from a qualified training manager with over 20 years of experience.
Should you need further assistance in this matter, please contact our Medway office.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K H (Husband of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Used Austen Allen Homecare for over twelve months, very good service. Caring staff who were prompt, efficient pleasant to be with.
My wife had motor neurone disease and Austen Allen did everything they could to help me through the difficult time of her illness.
Reply from Rhonda Young, Manager at Austen Allen Homecare - Medway

Thank you so very much for reviewing our service. We appreciate the time you have taken and for allowing us the opportunity to care for your wife. If you need anything, we are always here for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Austen Allen Homecare - Medway is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Austen Allen Homecare - Medway is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Austen Allen Homecare - Medway is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Austen Allen Homecare - Medway

What Type of Services does Austen Allen Homecare - Medway offer?

Austen Allen Homecare - Medway offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Austen Allen Homecare - Medway to verify any information. View our terms and conditions. Austen Allen Homecare - Medway has an Basic Service - more info.