Home Care Providers Owned by Austen Allen Healthcare Ltd

A huge ‘Thank You’ to you all.

They offer an excellent service and nothing is too much trouble and one of the best in Medway.

I would definitely recommend Austen Allen.

After much research, I decided to choose Austen Allen for my mother’s personal care. And I could not have been happier with my choice. All staff I have encountered have been truly professional, kind and caring. My mother was incredibly nervous and resisted the care for some time. But, the wonderful carers soon put her at ease. She has grown to looking forward to their daily visits and she enjoys the talks with them all. Nothing is ever too much trouble. Any time I ring the office, the communication is quick and swift. I can’t thank Austen Allen enough for all that they have given to my mother. I highly recommend their services to anyone who is need of carers.

We have been using the services of Austen Allen Homecare - Gravesend for over three years now and the care has been outstanding. Mum is housebound and not mobile so relies on the care staff to do everything for her and has since been diagnosed with colon cancer. The professionalism, care and compassion shown to my mum has been brilliant - nothing is too much trouble. They always keep me informed if there are any problems and at times go over and above. All the care staff have been so very kind I couldn’t ask for more. This also applies to the office staff who are extremely accommodating and attentive to any change. If you are looking for a care provider then please consider Austen Allen.

Excellent and caring service received. Couldn’t be more positive about the company. Would highly recommend anyone looking for care for their friends or relatives to go here or one of their other offices depending on where they live.

After several years of persistent persuasion, my mum finally said yes to some additional help at home. We researched several different options but were taken back by Austen Allen, they were so thorough at our first consultation, and they wanted to know everything so they could give the best care package, and it's been such a smooth journey. It's been a month now, and the care they have provided for my mum has been life-changing not only for my mum but for me and my dad too. Mum feels more in control of her life, and Dad has less to do for Mum and more free time. The careers can't do enough for Mum and go over and above, and what's more, Mum loves them coming - she is always talking about the girls and what they have done for her, and she is so relieved she hasn't got to keep asking me and Dad for everything and her quality of life has definitely improved, and that was the main goal, so thank you all at Austen Allen - you are priceless.

Do not use this care at all! Terrible services, tried to get in for my elderly family member with vascular dementia. No one is Dementia experienced, sometimes turned up with no ID badges or uniforms. No personal care, most times not fed and care plans not put in place. What we were told we were going to get we never did! We have tried to make formal complaints, and even take it to social workers but unfortunately, it’s still an ongoing issue. Please do not use for care!

My wife had motor neurone disease and Austen Allen did everything they could to help me through the difficult time of her illness.