Home Care Providers Owned by Austen Allen Healthcare Ltd in Kent
Only the locations & reviews in Kent for Austen Allen Healthcare Ltd are showing below.
View the details of all 4 locations (with 9 reviews) owned by Austen Allen Healthcare Ltd
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Austen Allen Healthcare Ltd Locations in Kent (4)
Austen Allen Homecare - Gravesend
1 review
176 Old Road West, Gravesend DA11 0LZ
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Austen Allen Homecare - Dartford
8.5
5 reviews
16 Hythe Street, Dartford DA1 1BX
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Austen Allen Homecare - Medway
8.0
3 reviews
15a High Street, Strood, Rochester ME2 4AB
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Austen Allen Homecare - Margate
Unit 5a West Mount House, 220-228 Northdown Road, Cliftonville, Margate CT9 2RP
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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Austen Allen Healthcare Ltd Reviews in Kent (9)
Reviews posted for members of Austen Allen Healthcare Ltd
Review of
Austen Allen Homecare - Dartford
from Linda R (Wife of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot thank Austen Allen Homecare (Dartford) enough for instantly coming to our rescue when my husband was suddenly discharged from hospital with COVID-19.
The assessment was very thorough and he has been extremely happy with the care provided by all of the staff that have been each day, and tbh
The assessment was very thorough and he has been extremely happy with the care provided by all of the staff that have been each day, and tbh
cannot praise the admin staff at the Dartford office enough for their efficiency, help and assistance whilst being friendly and reassuring too.
Although we’ve only used the services from the Dartford Office for nearly two months, they are a credit to the Austen Allen Homecare Group and we certainly wouldn’t hesitate to recommend them to anyone requiring assistance to retain their independence at home.
A huge ‘Thank You’ to you all.
Although we’ve only used the services from the Dartford Office for nearly two months, they are a credit to the Austen Allen Homecare Group and we certainly wouldn’t hesitate to recommend them to anyone requiring assistance to retain their independence at home.
A huge ‘Thank You’ to you all.
Reply from Sarah Constant, Registered Operations Manager at Austen Allen Homecare - Dartford
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Review of
Austen Allen Homecare - Medway
from Petrina B (Friend of Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very efficient, well-run company with very nice carers - who go above and beyond the call of duty whenever possible.
They offer an excellent service and nothing is too much trouble and one of the best in Medway.
They offer an excellent service and nothing is too much trouble and one of the best in Medway.
Reply from Rhonda Young, Manager at Austen Allen Homecare - Medway
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Review of
Austen Allen Homecare - Dartford
from N H (Niece of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I couldn't have chosen a better company to care for my elderly uncle. The company is professional, friendly and very helpful, even the out-of-hours staff couldn't do more when needed.
The carers are so lovely, they complete their work swiftly and with care and attention. They made my dear uncle so
The carers are so lovely, they complete their work swiftly and with care and attention. They made my dear uncle so
comfortable and relaxed at a really difficult time.
I would definitely recommend Austen Allen.
I would definitely recommend Austen Allen.
Reply from Sarah Constant, Registered Operations Manager at Austen Allen Homecare - Dartford
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Review of
Austen Allen Homecare - Dartford
from Jayne S (Daughter of Client) published on 6 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After much research, I decided to choose Austen Allen for my mother’s personal care. And I could not have been happier with my choice. All staff I have encountered have been truly professional, kind and caring. My mother was incredibly nervous and resisted the care for some time. But, the wonderful
carers soon put her at ease. She has grown to looking forward to their daily visits and she enjoys the talks with them all. Nothing is ever too much trouble. Any time I ring the office, the communication is quick and swift. I can’t thank Austen Allen enough for all that they have given to my mother. I highly recommend their services to anyone who is need of carers.
Reply from Sarah Constant, Registered Operations Manager at Austen Allen Homecare - Dartford
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Value for Money
Review of
Austen Allen Homecare - Gravesend
from Jayne S (Daughter of Client) published on 17 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been using the services of Austen Allen Homecare - Gravesend for over three years now and the care has been outstanding. Mum is housebound and not mobile so relies on the care staff to do everything for her and has since been diagnosed with colon cancer. The professionalism, care and compassion
shown to my mum has been brilliant - nothing is too much trouble. They always keep me informed if there are any problems and at times go over and above. All the care staff have been so very kind I couldn’t ask for more. This also applies to the office staff who are extremely accommodating and attentive to any change. If you are looking for a care provider then please consider Austen Allen.
Reply from Sarah Constant, Registered Operations Manager at Austen Allen Homecare - Gravesend
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Review of
Austen Allen Homecare - Dartford
from Pete W (Friend of Client) published on 16 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent and caring service received. Couldn’t be more positive about the company. Would highly recommend anyone looking for care for their friends or relatives to go here or one of their other offices depending on where they live.
Reply from Sarah Constant, Registered Operations Manager at Austen Allen Homecare - Dartford
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Review of
Austen Allen Homecare - Dartford
from Joanna W (Daughter of Client) published on 10 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After several years of persistent persuasion, my mum finally said yes to some additional help at home. We researched several different options but were taken back by Austen Allen, they were so thorough at our first consultation, and they wanted to know everything so they could give the best care package,
and it's been such a smooth journey. It's been a month now, and the care they have provided for my mum has been life-changing not only for my mum but for me and my dad too. Mum feels more in control of her life, and Dad has less to do for Mum and more free time. The careers can't do enough for Mum and go over and above, and what's more, Mum loves them coming - she is always talking about the girls and what they have done for her, and she is so relieved she hasn't got to keep asking me and Dad for everything and her quality of life has definitely improved, and that was the main goal, so thank you all at Austen Allen - you are priceless.
Reply from Sarah Constant, Registered Operations Manager at Austen Allen Homecare - Dartford
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Value for Money
Review of
Austen Allen Homecare - Medway
from Ash H (Granddaughter of Client) published on 20 July 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Do not use this care at all! Terrible services, tried to get in for my elderly family member with vascular dementia. No one is Dementia experienced, sometimes turned up with no ID badges or uniforms. No personal care, most times not fed and care plans not put in place. What we were told we were going
to get we never did! We have tried to make formal complaints, and even take it to social workers but unfortunately, it’s still an ongoing issue. Please do not use for care!
Reply from Sarah Constant, Operations Manager at Austen Allen Homecare - Medway
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Review of
Austen Allen Homecare - Medway
from K H (Husband of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Used Austen Allen Homecare for over twelve months, very good service. Caring staff who were prompt, efficient pleasant to be with.
My wife had motor neurone disease and Austen Allen did everything they could to help me through the difficult time of her illness.
My wife had motor neurone disease and Austen Allen did everything they could to help me through the difficult time of her illness.
Reply from Rhonda Young, Manager at Austen Allen Homecare - Medway
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Awards / Recognitions (0)
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