Submit a Review for Helping Hands Home Care (Bury St Edmunds)
4 Kings Mews, Kings Road, Bury St Edmunds, IP33 3DE
View Full Details of Helping Hands Home Care (Bury St Edmunds)Latest Reviews for Helping Hands Home Care (Bury St Edmunds)
17 July 2025
I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful. The office staff are also very helpful, and accommodating when I have had a need to contact them.
04 July 2025
The office staff are extremely helpful, supportive and always carry through any requests. Thank you so much. The carers are kind, respectful, reliable and do a great job! Thank you Times can be a little astray but with traffic, roadworks and the recent heat this is not surprising. Whenever we have requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.
02 July 2025
I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.
25 July 2023
My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.
Latest Reviews for Helping Hands Home Care (Bury St Edmunds)
17 July 2025
I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful. The office staff are also very helpful, and accommodating when I have had a need to contact them.
04 July 2025
The office staff are extremely helpful, supportive and always carry through any requests. Thank you so much. The carers are kind, respectful, reliable and do a great job! Thank you Times can be a little astray but with traffic, roadworks and the recent heat this is not surprising. Whenever we have requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.
02 July 2025
I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.
25 July 2023
My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.