Submit a Review for Casterbridge Homecare
Suite 8-9 Compass Point, Southwell Business Park, Portland, DT5 2NA
View full details of Casterbridge HomecareLatest Reviews for Casterbridge Homecare
09 April 2026
Overnight care which is a sleeping night, so no interaction apart from giving my mum medication each morning. Hoping carers check on my mum when they arrive each night, even though she is usually asleep.
02 April 2026
Casterbridge carers have been caring my dad and mum for 3 years or so. Dad was cared for until he passed away and mum until she needed to go into a residential care home. Over that time we had a number of carers, mostly very good. More recently they weren't able to provide the level of care that
mum needed. There was insufficient time to stay and ensure that she could feed herself, so if she dropped her cutlery she would not always eat her food. Also more recently she wouldn't always hear what was being asked of her or she might not always understand so her needs weren't always met. And whilst with the previous care agency, the carers might stop for a chat if there was spare time, this rarely happened. So mum was becoming increasingly isolated and wasn't being socialised or stimulated. So whilst her physical needs were mostly met, after dad passed away her social and emotional needs weren't.
02 April 2026
The management and care team go above and beyond to help, always on the end of a phone if you have questions, will try and accommodate changes to rota's at short notice, have even picked my mum up when found wandering near local shop, would highly recommend
01 April 2026
Overall I have got used to the service provided over the past 4 years however there are a few areas that warrant a closer look
- the carers are predominantly Asian and there are some language difficulties that I have to overcome
- there are no locals employed in my area apart from the office staff
-office staff are very helpful when contacted but sometimes the phones just ring and is not answered
- my view is that this is due to continual staff changes and lack of adequate staffing
- the company seem to rely on sponsorship deals that tie staff to contract deals
- I see between 4 and 6 carers during the week and this does not encourage a ' relationship' to develop
- as my health has improved I am now more able to fend for myself but I have to have 30 min slots
- sometimes the carers are in and out in 10 minutes
- I am aware rotas are difficult to manage but when carers deploy to other areas outside Weymouth timings go astray, additional staff would rectify this deficiency
Latest Reviews for Casterbridge Homecare
09 April 2026
Overnight care which is a sleeping night, so no interaction apart from giving my mum medication each morning. Hoping carers check on my mum when they arrive each night, even though she is usually asleep.
02 April 2026
Casterbridge carers have been caring my dad and mum for 3 years or so. Dad was cared for until he passed away and mum until she needed to go into a residential care home. Over that time we had a number of carers, mostly very good. More recently they weren't able to provide the level of care that
mum needed. There was insufficient time to stay and ensure that she could feed herself, so if she dropped her cutlery she would not always eat her food. Also more recently she wouldn't always hear what was being asked of her or she might not always understand so her needs weren't always met. And whilst with the previous care agency, the carers might stop for a chat if there was spare time, this rarely happened. So mum was becoming increasingly isolated and wasn't being socialised or stimulated. So whilst her physical needs were mostly met, after dad passed away her social and emotional needs weren't.
02 April 2026
The management and care team go above and beyond to help, always on the end of a phone if you have questions, will try and accommodate changes to rota's at short notice, have even picked my mum up when found wandering near local shop, would highly recommend
01 April 2026
Overall I have got used to the service provided over the past 4 years however there are a few areas that warrant a closer look
- the carers are predominantly Asian and there are some language difficulties that I have to overcome
- there are no locals employed in my area apart from the office staff
-office staff are very helpful when contacted but sometimes the phones just ring and is not answered
- my view is that this is due to continual staff changes and lack of adequate staffing
- the company seem to rely on sponsorship deals that tie staff to contract deals
- I see between 4 and 6 carers during the week and this does not encourage a ' relationship' to develop
- as my health has improved I am now more able to fend for myself but I have to have 30 min slots
- sometimes the carers are in and out in 10 minutes
- I am aware rotas are difficult to manage but when carers deploy to other areas outside Weymouth timings go astray, additional staff would rectify this deficiency