Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from home care provider staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Proficient Community Care Services

stars
stars 16 December 2025
Avoid at all costs! Lazy, incompetent Carers. No management oversight. My parents entered the care of Proficient in stable health. Six weeks later my Dad was under the care of the REACT team and my Mum was referred to end of life hospice directly due to the neglect of the agency. Despite
numerous reminders to make sure Mum was fed and given fluids, Carers neglected to feed her. I intervened to rehydrate her. Sent another reminder and returned after a week's holiday to find her body shutting down due to dehydration. Carers argued she wasn't dehydrated. Lied about how much they had fed her. I caught two lying who had logged 200ml, when they only gave 80ml. Mum was never washed properly and had sores and fungal infection caused by neglect. Dad was shaved once in that time. My 85 year old Dad who is frail and walks with a zimmer frame was pushed to walk faster with trousers around his knees while a Carer changed his pad. No care and the name is an ironic joke.
Review from Rob M (Son of Client/Service User)