Submit a Review for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth
Suite 623, Highlands House, 165 The Broadway, London, SW19 1NE
View Full Details of GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthLatest Reviews for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth
02 October 2025
I can't recommend GoodOaks Richmond & Wandsworth highly enough. My auntie, who has complex needs and requires daily support, has been receiving homecare from their wonderful carers for some time now. The team provides not just exceptional personal care and support at home, but also genuine companionship. They are warm, engaging, and always take the time to chat with her, share stories, and bring a real sense of joy to her day. It's so reassuring to see her smile when the carers visit - they truly brighten her life as well as meet her daily needs. As a family member, it gives me huge peace of mind knowing she is in such compassionate, reliable hands.
30 September 2025
Good Oaks have been fantastic for my mum. We have 2 live-in carers that alternate, and both are kind, patient, and have quickly become a part of the family - Mum has really bonded with them. The home care team always treat her with respect, which makes such a difference. The office staff in the Wimbledon branch are also brilliant, and easy to reach whenever we need support (even on weekends / late evenings). As her daughter, it gives me real peace of mind knowing she's safe, happy, and well cared for at home. I'd highly recommend Good Oaks to anyone looking for home care.
08 July 2025
Wonderful care, brilliantly looked after. I'm very thankful.
08 July 2025
Whilst the carers are generally excellent, we were assured that we would get the same carers as much as possible, and this seemed to be the case at first. Recently however the carers have been changing on a regular basis and this is proving frustrating for my Mother. Also, the timings were great to start out, but the carers are turning up at all sorts of times now which again, is extremely frustrating.
08 July 2025
I've been using Good Oaks for the past 18 months to provide waking night care for my elderly mother, and they've been great. The carers are experienced and reliable, the administration is hassle-free, and the staff are so responsive and respond speedily, which I really appreciate. All in all, they're first-rate.
12 April 2024
I was tasked by my siblings to seek out a good local care provider who could support my mother at home with daily tasks, 7 days per week. I came across GoodOaks Wimbledon who came across super friendly and informative but more importantly, went above and beyond my expectations. The carers not only manage the daily tasks but also manage my mother’s medication which undergoes regular changes. The management team and the carers cannot do enough for us and any requests are warmly received and quickly implemented. As a family, we are so grateful to the GoodOaks team and would have no hesitation in recommending them to anyone seeking help at home.
11 April 2024
Working with GoodOaks Wimbledon has been an absolute pleasure, I felt immediately looked after and assured from the first call through to the first visit. They have been providing live-in care support for my mother, and the carer has been wonderfully helpful and gone above and beyond any of our expectations. I would recommend, and suggest, GoodOaks Wimbledon to anyone looking for a home care provider.
27 March 2024
My mother-in-law received personal care from GoodOaks during January and February 2024. We found the care provided to be excellent. My mother-in-law had broken her hip and needed to be assessed while in rehabilitation. The assessment was timely and thorough and accurately predicted her needs. The carers were caring, kind, professional and reliable at all times, The communication between the carers, GoodOaks management and my husband and myself was excellent. We were kept up to date of any new developments in a timely fashion. Impressively when new health issues arose the carers took the initiative including contacting the GP and district nurse when needed. When we needed more care this was provided very quickly. I would have no hesitation in recommending GoodOaks. The high level of care delivered by the carers reflects excellent training and management.
26 January 2024
My husband has received personal care from GoodOaks for three months now. We see a small team of four or five carers who between them cover the various duties twice a day. They are all well-trained and professional. They treat my husband with respect and communicate with him in a friendly and warm manner. I find them very helpful. We have had dealings with carers before and we have found that the GoodOaks carers have been the best. We put it down to good training and efficient communication between the staff and management.
07 December 2023
My wife has been receiving personal care from Goodoaks for the past nine months. The support during this time has been totally reliable and of a very high standard. The support required was agreed upon and carefully documented initially and reviewed throughout the time as needs changed. The carers have all worked with competence, understanding, respect and good humour. My wife has benefitted significantly from their personal care and other support. Communication with the management has been excellent; they have kept in close touch and I have always been able to contact them when necessary. The company policy regarding training and monitoring of the carers is effective. Communication between carers through notes recorded at each visit is good and has ensured well-informed continuity of care. Carers always arrive fully briefed on current issues or progress. Overall our experience with Goodoaks has been very positive.
31 August 2023
On discharge from hospital, I was told by Social Services that I had to provide my own care package and that they would not help me in this project even though I had no previous experience. I looked online for providers and GoodOaks with their pricing and sensible time slots, seemed worth further investigation. From the outset they were extremely helpful and flexible. With their guidance I was able to set up a programme of visits that met our needs and it could be changed as my health improved. The staff are knowledgeable, punctual, friendly and willing to assist in any way that they could. This also helped ease the stress that my wife was under following my long illness. I highly recommend GoodOaks.
24 April 2023
The team at GoodOaks have been helping my dad on a daily basis for the last few months and the support from the care team has been incredible throughout, I would highly recommend GoodOaks Homecare - Wimbledon and Kingston!
13 April 2023
GoodOaks care team have been looking after my mum for a few weeks now, and we’re very happy with the care team they’re providing. My mum seems happier, and GoodOaks always keeps me up to date with any incidents that may happen. Whenever I’ve asked them to do a little bit extra, they always accommodate me and never say no. I wouldn’t hesitate to recommend GoodOaks to anyone.
30 March 2023
From the very beginning, the team were incredibly helpful, helping us to navigate this difficult situation which is completely new to us. They made us feel at ease and provided us with lots of guidance from the beginning. We are really pleased with the carer provided, who gets on well with and listens to the needs of my dad, offering a regular friendly face, as well as someone we trust to handle his growing requirements. When there were aspects of the programme that needed to be fine-tuned, these happened quickly and we've welcomed the personal touch that the team have offered, which ensures we know they are there every step of the way with us.
09 March 2023
An excellent experience, from the initial liaison with the manager (who couldn't have been more empathetic, particularly in the way she communicated with our dad), to the outstanding quality of our respite carer. The training at GoodOaks is clearly to a very high standard, and given the chance, we will definitely be taking them on again.
26 December 2022
The carer you have found for my mother is wonderful. She carries out the core caring role very professionally, but also is nice person, gets along well with my mother and has a good sense of humour.
19 December 2022
Our overall experience has been very good indeed. The carers we have had have been excellent timekeepers (we have been kept informed by text message on the odd occasion buses have been irregular). The shower experience has been good for my husband and he has adapted to it well. The carers have been solicitous towards my husband and have both taken pains to engage him in conversation. Medication given through my husband's PEG has been administered carefully and correctly.
22 November 2022
The live-in carer provided for our mother was kind, knowledgeable, unflappable, patient and practical. Our mother was sorry to say goodbye to her when she moved into a nursing home and insisted on having a photo taken of the two of them together as a memento! The GoodOaks management team were friendly, efficient, informative, quick to deal with our queries and very helpful. We were very happy with the service we received at what was a difficult time for the family.
20 September 2022
My wife received excellent home care from GoodOaks Home Care - Wimbledon for about five weeks. The carers were cheerful, prompt and provided a high level of care. The management was good with almost everything proceeding as agreed and clear communications to rapidly sort out any very slight problems. GoodOaks Wimbledon was about average price. My wife and I would recommend this company and definitely use them again if required. Thanks all at GoodOaks!
17 June 2022
My totally independent 96-year-old father had a mishap and hurt his back. It was so painful that, initially, he needed help getting in and out of bed or a chair, turning in bed etc. This meant 24-hour care. After 6 days, I was exhausted. The timescales of most care agencies meant we would get him into residential respite care before they could get a carer in place. Not so for GoodOaks Wimbledon & Kingston! A leaflet came in the door on Saturday afternoon. I rang on the off chance someone might be in the office. I didn't leave a voicemail. Within a couple of minutes, someone had called me back. They said they would phone on Monday which they did. They came to do the assessment on Tuesday and had already lined up a carer for Wednesday night. Their carer was super flexible and did a couple of nights then switched to days, after appropriate rest, when another night carer was in place. The carers were lovely, even doing the laundry and making up their bed before leaving. Thank you GoodOaks!
Latest Reviews for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth
02 October 2025
I can't recommend GoodOaks Richmond & Wandsworth highly enough. My auntie, who has complex needs and requires daily support, has been receiving homecare from their wonderful carers for some time now. The team provides not just exceptional personal care and support at home, but also genuine companionship. They are warm, engaging, and always take the time to chat with her, share stories, and bring a real sense of joy to her day. It's so reassuring to see her smile when the carers visit - they truly brighten her life as well as meet her daily needs. As a family member, it gives me huge peace of mind knowing she is in such compassionate, reliable hands.
30 September 2025
Good Oaks have been fantastic for my mum. We have 2 live-in carers that alternate, and both are kind, patient, and have quickly become a part of the family - Mum has really bonded with them. The home care team always treat her with respect, which makes such a difference. The office staff in the Wimbledon branch are also brilliant, and easy to reach whenever we need support (even on weekends / late evenings). As her daughter, it gives me real peace of mind knowing she's safe, happy, and well cared for at home. I'd highly recommend Good Oaks to anyone looking for home care.
08 July 2025
Wonderful care, brilliantly looked after. I'm very thankful.
08 July 2025
Whilst the carers are generally excellent, we were assured that we would get the same carers as much as possible, and this seemed to be the case at first. Recently however the carers have been changing on a regular basis and this is proving frustrating for my Mother. Also, the timings were great to start out, but the carers are turning up at all sorts of times now which again, is extremely frustrating.
08 July 2025
I've been using Good Oaks for the past 18 months to provide waking night care for my elderly mother, and they've been great. The carers are experienced and reliable, the administration is hassle-free, and the staff are so responsive and respond speedily, which I really appreciate. All in all, they're first-rate.
12 April 2024
I was tasked by my siblings to seek out a good local care provider who could support my mother at home with daily tasks, 7 days per week. I came across GoodOaks Wimbledon who came across super friendly and informative but more importantly, went above and beyond my expectations. The carers not only manage the daily tasks but also manage my mother’s medication which undergoes regular changes. The management team and the carers cannot do enough for us and any requests are warmly received and quickly implemented. As a family, we are so grateful to the GoodOaks team and would have no hesitation in recommending them to anyone seeking help at home.
11 April 2024
Working with GoodOaks Wimbledon has been an absolute pleasure, I felt immediately looked after and assured from the first call through to the first visit. They have been providing live-in care support for my mother, and the carer has been wonderfully helpful and gone above and beyond any of our expectations. I would recommend, and suggest, GoodOaks Wimbledon to anyone looking for a home care provider.
27 March 2024
My mother-in-law received personal care from GoodOaks during January and February 2024. We found the care provided to be excellent. My mother-in-law had broken her hip and needed to be assessed while in rehabilitation. The assessment was timely and thorough and accurately predicted her needs. The carers were caring, kind, professional and reliable at all times, The communication between the carers, GoodOaks management and my husband and myself was excellent. We were kept up to date of any new developments in a timely fashion. Impressively when new health issues arose the carers took the initiative including contacting the GP and district nurse when needed. When we needed more care this was provided very quickly. I would have no hesitation in recommending GoodOaks. The high level of care delivered by the carers reflects excellent training and management.
26 January 2024
My husband has received personal care from GoodOaks for three months now. We see a small team of four or five carers who between them cover the various duties twice a day. They are all well-trained and professional. They treat my husband with respect and communicate with him in a friendly and warm manner. I find them very helpful. We have had dealings with carers before and we have found that the GoodOaks carers have been the best. We put it down to good training and efficient communication between the staff and management.
07 December 2023
My wife has been receiving personal care from Goodoaks for the past nine months. The support during this time has been totally reliable and of a very high standard. The support required was agreed upon and carefully documented initially and reviewed throughout the time as needs changed. The carers have all worked with competence, understanding, respect and good humour. My wife has benefitted significantly from their personal care and other support. Communication with the management has been excellent; they have kept in close touch and I have always been able to contact them when necessary. The company policy regarding training and monitoring of the carers is effective. Communication between carers through notes recorded at each visit is good and has ensured well-informed continuity of care. Carers always arrive fully briefed on current issues or progress. Overall our experience with Goodoaks has been very positive.
31 August 2023
On discharge from hospital, I was told by Social Services that I had to provide my own care package and that they would not help me in this project even though I had no previous experience. I looked online for providers and GoodOaks with their pricing and sensible time slots, seemed worth further investigation. From the outset they were extremely helpful and flexible. With their guidance I was able to set up a programme of visits that met our needs and it could be changed as my health improved. The staff are knowledgeable, punctual, friendly and willing to assist in any way that they could. This also helped ease the stress that my wife was under following my long illness. I highly recommend GoodOaks.
24 April 2023
The team at GoodOaks have been helping my dad on a daily basis for the last few months and the support from the care team has been incredible throughout, I would highly recommend GoodOaks Homecare - Wimbledon and Kingston!
13 April 2023
GoodOaks care team have been looking after my mum for a few weeks now, and we’re very happy with the care team they’re providing. My mum seems happier, and GoodOaks always keeps me up to date with any incidents that may happen. Whenever I’ve asked them to do a little bit extra, they always accommodate me and never say no. I wouldn’t hesitate to recommend GoodOaks to anyone.
30 March 2023
From the very beginning, the team were incredibly helpful, helping us to navigate this difficult situation which is completely new to us. They made us feel at ease and provided us with lots of guidance from the beginning. We are really pleased with the carer provided, who gets on well with and listens to the needs of my dad, offering a regular friendly face, as well as someone we trust to handle his growing requirements. When there were aspects of the programme that needed to be fine-tuned, these happened quickly and we've welcomed the personal touch that the team have offered, which ensures we know they are there every step of the way with us.
09 March 2023
An excellent experience, from the initial liaison with the manager (who couldn't have been more empathetic, particularly in the way she communicated with our dad), to the outstanding quality of our respite carer. The training at GoodOaks is clearly to a very high standard, and given the chance, we will definitely be taking them on again.
26 December 2022
The carer you have found for my mother is wonderful. She carries out the core caring role very professionally, but also is nice person, gets along well with my mother and has a good sense of humour.
19 December 2022
Our overall experience has been very good indeed. The carers we have had have been excellent timekeepers (we have been kept informed by text message on the odd occasion buses have been irregular). The shower experience has been good for my husband and he has adapted to it well. The carers have been solicitous towards my husband and have both taken pains to engage him in conversation. Medication given through my husband's PEG has been administered carefully and correctly.
22 November 2022
The live-in carer provided for our mother was kind, knowledgeable, unflappable, patient and practical. Our mother was sorry to say goodbye to her when she moved into a nursing home and insisted on having a photo taken of the two of them together as a memento! The GoodOaks management team were friendly, efficient, informative, quick to deal with our queries and very helpful. We were very happy with the service we received at what was a difficult time for the family.
20 September 2022
My wife received excellent home care from GoodOaks Home Care - Wimbledon for about five weeks. The carers were cheerful, prompt and provided a high level of care. The management was good with almost everything proceeding as agreed and clear communications to rapidly sort out any very slight problems. GoodOaks Wimbledon was about average price. My wife and I would recommend this company and definitely use them again if required. Thanks all at GoodOaks!
17 June 2022
My totally independent 96-year-old father had a mishap and hurt his back. It was so painful that, initially, he needed help getting in and out of bed or a chair, turning in bed etc. This meant 24-hour care. After 6 days, I was exhausted. The timescales of most care agencies meant we would get him into residential respite care before they could get a carer in place. Not so for GoodOaks Wimbledon & Kingston! A leaflet came in the door on Saturday afternoon. I rang on the off chance someone might be in the office. I didn't leave a voicemail. Within a couple of minutes, someone had called me back. They said they would phone on Monday which they did. They came to do the assessment on Tuesday and had already lined up a carer for Wednesday night. Their carer was super flexible and did a couple of nights then switched to days, after appropriate rest, when another night carer was in place. The carers were lovely, even doing the laundry and making up their bed before leaving. Thank you GoodOaks!