GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Suite 623, Highlands House, 165 The Broadway, London SW19 1NE
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9.8 26 Reviews
  • GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth, London
GoodOaks Homecare – Wimbledon, Kingston, Richmond and Wandsworth provides dependable and quality homecare services in the local area.
The health and wellbeing of the individuals in their care are always put first to ensure the best possible care and support.

GoodOaks builds a small team of care professionals tailored according to each individual's needs which provides a continuity of care. All staff are well trained and go above and beyond in everything that they do.

Services available include personal care, household and domestic services as well as specialist care services, such as live-in care and companionship.
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Care Provided by GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sujina Hannan (Registered Manager)

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth Reviews (26)

9.8

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has a Review Score of 9.8 (9.800) out of 10, based on 10 reviews in the last 2 years.
Over all time GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth
  • 8
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Total of 26, showing 1-20
Review from Priscilla M (Niece of Client) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend GoodOaks Richmond & Wandsworth highly enough. My auntie, who has complex needs and requires daily support, has been receiving homecare from their wonderful carers for some time now. The team provides not just exceptional personal care and support at home, but also genuine companionship.
They are warm, engaging, and always take the time to chat with her, share stories, and bring a real sense of joy to her day. It's so reassuring to see her smile when the carers visit - they truly brighten her life as well as meet her daily needs. As a family member, it gives me huge peace of mind knowing she is in such compassionate, reliable hands.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you so much for sharing this lovely review Priscilla. We're so glad your aunt is enjoying the visits - the Richmond & Wandsworth team will be thrilled to know they're making her smile! It means a lot to us to know the support and companionship we give at home makes such a difference for families.

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Review from M K (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good Oaks have been fantastic for my mum. We have 2 live-in carers that alternate, and both are kind, patient, and have quickly become a part of the family - Mum has really bonded with them. The home care team always treat her with respect, which makes such a difference. The office staff in the Wimbledon
branch are also brilliant, and easy to reach whenever we need support (even on weekends / late evenings). As her daughter, it gives me real peace of mind knowing she's safe, happy, and well cared for at home. I'd highly recommend Good Oaks to anyone looking for home care.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you so much for your kind words. It's wonderful to hear your mum has built such a lovely bond with her carers. Knowing she feels safe, respected, and happy at home is exactly why we do what we do. I'll be sure to share your feedback with our team at GoodOaks Home Care Wimbledon & Kingston - they'll be delighted!

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Review from Steve C (Client) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care, brilliantly looked after. I'm very thankful.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you so much for your lovely words it truly means a lot to us. We're so glad to hear youve been happy with the care, and well make sure to pass your thanks on to the team. Best wishes

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Review from Mark H (Son of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whilst the carers are generally excellent, we were assured that we would get the same carers as much as possible, and this seemed to be the case at first.
Recently however the carers have been changing on a regular basis and this is proving frustrating for my Mother.
Also, the timings were great to
start out, but the carers are turning up at all sorts of times now which again, is extremely frustrating.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you for your kind words about our carers were so pleased to hear your mum has felt well looked after. We're really sorry for the recent changes in carers and timings. Unfortunately, from time to time we do have to make adjustments due to things like staff illness, annual leave, or unexpected client needs but we completely understand how frustrating this can be, especially when someones used to a regular face and routine. Please be assured we are looking into it and aim to bring this back to the service level that you've been used to. Best wishes

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Review from M P (Daughter of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been using Good Oaks for the past 18 months to provide waking night care for my elderly mother, and they've been great. The carers are experienced and reliable, the administration is hassle-free, and the staff are so responsive and respond speedily, which I really appreciate. All in all, they're
first-rate.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for the wonderful review! Best wishes

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Review from D D (Daughter of Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was tasked by my siblings to seek out a good local care provider who could support my mother at home with daily tasks, 7 days per week. I came across GoodOaks Wimbledon who came across super friendly and informative but more importantly, went above and beyond my expectations. The carers not only manage
the daily tasks but also manage my mother’s medication which undergoes regular changes. The management team and the carers cannot do enough for us and any requests are warmly received and quickly implemented. As a family, we are so grateful to the GoodOaks team and would have no hesitation in recommending them to anyone seeking help at home.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you for the kind review, we're always happy to work closely alongside you to ensure that Mum is well looked after. Best wishes.

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Review from B P (Daughter of Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Working with GoodOaks Wimbledon has been an absolute pleasure, I felt immediately looked after and assured from the first call through to the first visit. They have been providing live-in care support for my mother, and the carer has been wonderfully helpful and gone above and beyond any of our expectations.
I would recommend, and suggest, GoodOaks Wimbledon to anyone looking for a home care provider.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you for the kind review. It has been a pleasure supporting your mum and seeing her grow in confidence day by day. Best wishes

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Review from Mary R (Daughter-in-law of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law received personal care from GoodOaks during January and February 2024. We found the care provided to be excellent. My mother-in-law had broken her hip and needed to be assessed while in rehabilitation. The assessment was timely and thorough and accurately predicted her needs. The carers
were caring, kind, professional and reliable at all times, The communication between the carers, GoodOaks management and my husband and myself was excellent. We were kept up to date of any new developments in a timely fashion. Impressively when new health issues arose the carers took the initiative including contacting the GP and district nurse when needed. When we needed more care this was provided very quickly. I would have no hesitation in recommending GoodOaks. The high level of care delivered by the carers reflects excellent training and management.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

thank you so much for the lovely review, we really appreciate that. Service quality and communication are our utmost concerns so I truly thank you for your recognition of those here. Best wishes

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Review from K E (Wife of Client) published on 26 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has received personal care from GoodOaks for three months now. We see a small team of four or five carers who between them cover the various duties twice a day. They are all well-trained and professional. They treat my husband with respect and communicate with him in a friendly and warm manner.
I find them very helpful. We have had dealings with carers before and we have found that the GoodOaks carers have been the best. We put it down to good training and efficient communication between the staff and management.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Dear K E, thank you very much for your review. We ensure our carers are trained to the best level and we closely monitor their performance to ensure it stays that way, but client feedback is the most valuable method in which we can do that. Best wishes, Arpan

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Review from Philip S (Husband of Client) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been receiving personal care from Goodoaks for the past nine months. The support during this time has been totally reliable and of a very high standard. The support required was agreed upon and carefully documented initially and reviewed throughout the time as needs changed. The carers have
all worked with competence, understanding, respect and good humour. My wife has benefitted significantly from their personal care and other support.


Communication with the management has been excellent; they have kept in close touch and I have always been able to contact them when necessary. The company policy regarding training and monitoring of the carers is effective. Communication between carers through notes recorded at each visit is good and has ensured well-informed continuity of care. Carers always arrive fully briefed on current issues or progress. Overall our experience with Goodoaks has been very positive.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for the review, it's highly appreciated. We work hard to ensure we're offering a quality service with good communication so it's very pleasing to know that we are able to deliver that for you. Best wishes

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Review from Ken M (Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On discharge from hospital, I was told by Social Services that I had to provide my own care package and that they would not help me in this project even though I had no previous experience. I looked online for providers and GoodOaks with their pricing and sensible time slots, seemed worth further investigation.
From the outset they were extremely helpful and flexible. With their guidance I was able to set up a programme of visits that met our needs and it could be changed as my health improved. The staff are knowledgeable, punctual, friendly and willing to assist in any way that they could. This also helped ease the stress that my wife was under following my long illness. I highly recommend GoodOaks.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for taking the time to review us and your recommendation Ken. It gives us immense pleasure to be able to help and even more so when we're able to so clearly see your progression, looking forward to seeing further improvements as time goes on. Best wishes.

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Review from H P (Son of Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at GoodOaks have been helping my dad on a daily basis for the last few months and the support from the care team has been incredible throughout, I would highly recommend GoodOaks Homecare - Wimbledon and Kingston!
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you for your very kind review, as always we will continue to work hard to ensure the quality of care stays at the level you’ve come to expect. Best wishes.

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Review from Ben L (Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
GoodOaks care team have been looking after my mum for a few weeks now, and we’re very happy with the care team they’re providing. My mum seems happier, and GoodOaks always keeps me up to date with any incidents that may happen.
Whenever I’ve asked them to do a little bit extra, they always accommodate
me and never say no. I wouldn’t hesitate to recommend GoodOaks to anyone.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Ben - thank you very much for the kind review, it makes us really happy to know that our contributions are having a positive impact on your mum. Best wishes

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Review from L W (Daughter of Client) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning, the team were incredibly helpful, helping us to navigate this difficult situation which is completely new to us. They made us feel at ease and provided us with lots of guidance from the beginning. We are really pleased with the carer provided, who gets on well with and listens
to the needs of my dad, offering a regular friendly face, as well as someone we trust to handle his growing requirements. When there were aspects of the programme that needed to be fine-tuned, these happened quickly and we've welcomed the personal touch that the team have offered, which ensures we know they are there every step of the way with us.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for leaving such a wonderful review. It's a real pleasure working with you and the family to ensure we're providing the best possible support for your dad. Absolutely agree, our team are always available at any time and at every step. Best wishes.

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Review from Will F (Son of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent experience, from the initial liaison with the manager (who couldn't have been more empathetic, particularly in the way she communicated with our dad), to the outstanding quality of our respite carer. The training at GoodOaks is clearly to a very high standard, and given the chance, we will
definitely be taking them on again.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for taking the time to review us. It gives us a huge sense of satisfaction in what we do when we receive such positive feedback and we're so glad to have been able to help! Absolutely, should you ever require anything in the future, please do get in touch. Best wishes.

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Review from B S (Son of Client) published on 26 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer you have found for my mother is wonderful. She carries out the core caring role very professionally, but also is nice person, gets along well with my mother and has a good sense of humour.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Dear B, thank you so much for taking the time to leave a great review for us. It gives us huge gratification to know that our clients are being well cared for and have developed a great client-carer relationship. Best wishes

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Review from Jackie D (Wife of Client) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our overall experience has been very good indeed. The carers we have had have been excellent timekeepers (we have been kept informed by text message on the odd occasion buses have been irregular). The shower experience has been good for my husband and he has adapted to it well. The carers have been
solicitous towards my husband and have both taken pains to engage him in conversation. Medication given through my husband's PEG has been administered carefully and correctly.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for taking the time to leave us a lovely review, Jackie. We're so glad to be able to support your husband and it has been a pleasure throughout. Best wishes.

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Review from Kate P (Daughter of Client) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The live-in carer provided for our mother was kind, knowledgeable, unflappable, patient and practical. Our mother was sorry to say goodbye to her when she moved into a nursing home and insisted on having a photo taken of the two of them together as a memento! The GoodOaks management team were friendly,
efficient, informative, quick to deal with our queries and very helpful. We were very happy with the service we received at what was a difficult time for the family.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for the beautiful review, Kate. It's always so heart-warming to hear when such close bonds are forged between client and carer, I will certainly ensure the message gets back to the carer. Do let us know if ever there's anything we can help with in the future. Best wishes.

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Review from M G (Husband of Client) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife received excellent home care from GoodOaks Home Care - Wimbledon for about five weeks. The carers were cheerful, prompt and provided a high level of care. The management was good with almost everything proceeding as agreed and clear communications to rapidly sort out any very slight problems.
GoodOaks Wimbledon was about average price. My wife and I would recommend this company and definitely use them again if required. Thanks all at GoodOaks!
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for taking the time to review us. We're so very glad to be able to help and were thrilled to see the improvements! Would be more than glad to help again in the future, if ever the need arises. Best wishes.

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Review from Eve C (Daughter of Client) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My totally independent 96-year-old father had a mishap and hurt his back. It was so painful that, initially, he needed help getting in and out of bed or a chair, turning in bed etc. This meant 24-hour care. After 6 days, I was exhausted. The timescales of most care agencies meant we would get him into
residential respite care before they could get a carer in place. Not so for GoodOaks Wimbledon & Kingston! A leaflet came in the door on Saturday afternoon. I rang on the off chance someone might be in the office. I didn't leave a voicemail. Within a couple of minutes, someone had called me back. They said they would phone on Monday which they did. They came to do the assessment on Tuesday and had already lined up a carer for Wednesday night. Their carer was super flexible and did a couple of nights then switched to days, after appropriate rest, when another night carer was in place. The carers were lovely, even doing the laundry and making up their bed before leaving. Thank you GoodOaks!
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for the kind review, Eve. We were delighted we could help. Please do let us know if there's anything we can do to help in future. Best wishes

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is calculated as follows: ( (50 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Sujina

Sujina Hannan

Job Title: Registered Manager Joined: 2020

Sujina joined the Wimbledon & Kingston Team in November 2020 and is dedicated and committed to ensuring carers are appreciated and empowered and Clients care are safely managed in their homes


Sujina will monitor the safety and quality of the service

Frequently Asked Questions about GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

What Type of Services does GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth offer?

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth offers Home Care.

How many Carers does GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth employ?

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth employs 9 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth to verify any information. View our terms and conditions. GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has an Enhanced Service - more info.