GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Suite 623, Highlands House, 165 The Broadway, London SW19 1NE
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9.6 24 Reviews
  • GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth, London
GoodOaks Homecare – Wimbledon, Kingston, Richmond and Wandsworth provides dependable and quality homecare services in the local area.
The health and wellbeing of the individuals in their care are always put first to ensure the best possible care and support.

GoodOaks builds a small team of care professionals tailored according to each individual's needs which provides a continuity of care. All staff are well trained and go above and beyond in everything that they do.

Services available include personal care, household and domestic services as well as specialist care services, such as live-in care and companionship.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sujina Hannan (Manager)

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth Reviews (24)

Total of 24, showing 21-24
9.6

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has 24 reviews.

Overall Experience

  • 22
  • 2
  • 0
  • 0
  • 0

Date Published

24
3
3
8
16

Review from N S (Father of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Goodoaks are very flexible and responsive and tailor their services to the specific needs of the client. They are thoughtful and confidential. Also, they communicate effectively if there are any changes to personnel or dates.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for the review N S, we really appreciate it. We work hard to ensure we're offering a flexible and quality service and are pleased to know that we are able to deliver that for you.

Staff

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Treated with Dignity

Value for Money

Review from Sally S (Son of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Good Oaks. The carers are great and the service is very flexible to your needs. We have carers twice a day and three times a day if we are away. They are very good carers and work to a very high standard. They chat with my mum and she looks forward to them coming in. They are
always on time and call if they are running more than 10 minutes late on a very odd occasion. We highly recommend Good Oaks Home Care.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thanks very much, Sally, for the kind review. Your mum is very much part of the Good Oaks family and we take huge pride in being able to support her.

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Management

Treated with Dignity

Value for Money

Review from Robert F (Son of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a difficult time for care companies due to the shortage of people who want to do it.
Good Oaks have never let us down and Dad is always happy with the service he gets.
Good Oaks is a smaller company and as a customer, I really feel the more personal touch for this type of business is better.
(We were let down by one of the more "established" companies).
I really do rate them 5 stars and thanks to all their staff.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Really appreciate the review, Robert, thank you so much. We're so glad to hear you're happy with the quality of the service and the personal touch we strive to achieve.

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Treated with Dignity

Value for Money

Review from Linda M (Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the whole service. I have been treated with dignity and consideration. The carers really care about you and nothing is too much trouble. I am so lucky to have them. I cannot speak highly enough about them.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for taking the time to leave us a review, Linda, and for choosing us to support you. It is a pleasure working with you.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

Sujina

Sujina Hannan

Job Title: Registered Manager

Joined: 2020

Sujina joined the Wimbledon & Kingston Team in November 2020 and is dedicated and committed to ensuring carers are appreciated and empowered and Clients care are safely managed in their homes


Sujina will monitor the safety and quality of the service

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth to verify any information. View our terms and conditions. GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has an Enhanced Service - more info.