GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Suite 623, Highlands House, 165 The Broadway, London SW19 1NE
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9.8 32 Reviews
  • GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth, London
Because care is about more than support - it’s about trust, time and genuine connection.

Choosing home care for a loved one is never just a practical decision. It is emotional, personal and often comes at a time when families are already stretched. GoodOaks Homecare – Wimbledon, Kingston, Richmond and Wandsworth recognises this and provides care that supports both clients and their families.

GoodOaks Homecare delivers high-quality, dependable homecare that goes beyond day-to-day tasks, placing strong emphasis on kindness, companionship and continuity of care.

The service was founded by the Director, whose decision to establish a home care business was shaped by personal experience. Through supporting his father during a period of terminal illness, he gained a clear understanding of the challenges families face when balancing work, childcare and being present for a loved one. Like many families, he relied on carers he could trust to provide not only care, but compassion, dignity and reassurance. This understanding continues to influence the values and approach of GoodOaks Homecare today.

Each client is supported by a small, carefully selected team of care professionals, matched to individual needs, preferences and personalities. This continuity helps build meaningful relationships and offers families reassurance through familiar, trusted faces.

Services range from one-hour visits through to 24-hour live-in care, including companionship, home help, personal care and specialist support such as dementia care. All care professionals are thoroughly trained, compassionate and committed to delivering care that makes a genuine difference.

Above all, GoodOaks Homecare is proud to provide care that feels personal, reassuring and genuinely human.
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Care Provided by GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Contact GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sujina Hannan (Registered Manager)

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth Reviews (32)

9.8

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has a Review Score of 9.8 (9.751) out of 10, based on 15 reviews in the last 2 years.
Over all time GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has 32 reviews.

Overall Experience
  • 30
  • 2
  • 0
  • 0
  • 0
Date Published
  • 32
  • 8
  • 11
  • 15
  • 17
Reviewer Connection to GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth
  • 11
  • 8
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 32, showing 21-32
Review from Will F (Son of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent experience, from the initial liaison with the manager (who couldn't have been more empathetic, particularly in the way she communicated with our dad), to the outstanding quality of our respite carer. The training at GoodOaks is clearly to a very high standard, and given the chance, we will
definitely be taking them on again.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThank you very much for taking the time to review us. It gives us a huge sense of satisfaction in what we do when we receive such positive feedback and we're so glad to have been able to help! Absolutely, should you ever require anything in the future, please do get in touch. Best wishes.
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Review from B S (Son of Client) published on 26 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer you have found for my mother is wonderful. She carries out the core caring role very professionally, but also is nice person, gets along well with my mother and has a good sense of humour.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthDear B, thank you so much for taking the time to leave a great review for us. It gives us huge gratification to know that our clients are being well cared for and have developed a great client-carer relationship. Best wishes
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Review from Jackie D (Wife of Client) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our overall experience has been very good indeed. The carers we have had have been excellent timekeepers (we have been kept informed by text message on the odd occasion buses have been irregular). The shower experience has been good for my husband and he has adapted to it well. The carers have been
solicitous towards my husband and have both taken pains to engage him in conversation. Medication given through my husband's PEG has been administered carefully and correctly.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThank you very much for taking the time to leave us a lovely review, Jackie. We're so glad to be able to support your husband and it has been a pleasure throughout. Best wishes.
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Review from Kate P (Daughter of Client) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The live-in carer provided for our mother was kind, knowledgeable, unflappable, patient and practical. Our mother was sorry to say goodbye to her when she moved into a nursing home and insisted on having a photo taken of the two of them together as a memento! The GoodOaks management team were friendly,
efficient, informative, quick to deal with our queries and very helpful. We were very happy with the service we received at what was a difficult time for the family.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThank you very much for the beautiful review, Kate. It's always so heart-warming to hear when such close bonds are forged between client and carer, I will certainly ensure the message gets back to the carer. Do let us know if ever there's anything we can help with in the future. Best wishes.
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Review from M G (Husband of Client) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife received excellent home care from GoodOaks Home Care - Wimbledon for about five weeks. The carers were cheerful, prompt and provided a high level of care. The management was good with almost everything proceeding as agreed and clear communications to rapidly sort out any very slight problems.
GoodOaks Wimbledon was about average price. My wife and I would recommend this company and definitely use them again if required. Thanks all at GoodOaks!
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThank you very much for taking the time to review us. We're so very glad to be able to help and were thrilled to see the improvements! Would be more than glad to help again in the future, if ever the need arises. Best wishes.
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Review from Eve C (Daughter of Client) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My totally independent 96-year-old father had a mishap and hurt his back. It was so painful that, initially, he needed help getting in and out of bed or a chair, turning in bed etc. This meant 24-hour care. After 6 days, I was exhausted. The timescales of most care agencies meant we would get him into
residential respite care before they could get a carer in place. Not so for GoodOaks Wimbledon & Kingston! A leaflet came in the door on Saturday afternoon. I rang on the off chance someone might be in the office. I didn't leave a voicemail. Within a couple of minutes, someone had called me back. They said they would phone on Monday which they did. They came to do the assessment on Tuesday and had already lined up a carer for Wednesday night. Their carer was super flexible and did a couple of nights then switched to days, after appropriate rest, when another night carer was in place. The carers were lovely, even doing the laundry and making up their bed before leaving. Thank you GoodOaks!
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThank you very much for the kind review, Eve. We were delighted we could help. Please do let us know if there's anything we can do to help in future. Best wishes
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Review from Kuda M (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owner, manager and the team went out of their way to accommodate our circumstances. They were able to get a carer going in to see Dad in really good order which alone was impressive. Their team was able to provide my dad with supplemental care and physical and unquantifiable but absolutely game-changing
social stimulation and TLC. Even the hospital team that they were coordinating with on Dad's care was really just so grateful and impressed with their attentiveness and contribution to his care. I was so impressed personally with their communicativeness, which meant so much because it really kept us up to date with how Dad was doing and gave us peace of mind. I honestly couldn't have asked for more, and in all honesty, they did more than was asked of them. I would absolutely recommend them and would use them again if the need arises.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThanks very much for your kind words, Kuda. We work hard to ensure that we are performing and supporting at a level over and above our clients' expectations. Best wishes
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Review from Dhirendra S (Son of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care and service given by Good Oaks to my mother. We have been using them for the last three months and they have been very friendly, caring and professional.
The carers come in the morning and they are on time and nothing is too much effort for them. They spend time
talking to Mum and making her feel safe and comfortable.
I thought Mum would struggle with strangers coming to the house but she has really taken to the carers and looks forward to them coming every morning.
The team at Good Oaks really do put the client first and are very helpful if changes are needed.
I have no hesitation in recommending Good Oaks.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThank you so much for the review, really kind of you. It is a real pleasure to know that we provide valued support for your mother and look forward to continuing doing so going forwards. Best.
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Review from N S (Father of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Goodoaks are very flexible and responsive and tailor their services to the specific needs of the client. They are thoughtful and confidential. Also, they communicate effectively if there are any changes to personnel or dates.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThank you very much for the review N S, we really appreciate it. We work hard to ensure we're offering a flexible and quality service and are pleased to know that we are able to deliver that for you.
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Review from Sally S (Son of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with Good Oaks. The carers are great and the service is very flexible to your needs. We have carers twice a day and three times a day if we are away. They are very good carers and work to a very high standard. They chat with my mum and she looks forward to them coming in. They are
always on time and call if they are running more than 10 minutes late on a very odd occasion. We highly recommend Good Oaks Home Care.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThanks very much, Sally, for the kind review. Your mum is very much part of the Good Oaks family and we take huge pride in being able to support her.
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Review from Robert F (Son of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a difficult time for care companies due to the shortage of people who want to do it.
Good Oaks have never let us down and Dad is always happy with the service he gets.
Good Oaks is a smaller company and as a customer, I really feel the more personal touch for this type of business is better.
(We were let down by one of the more "established" companies).
I really do rate them 5 stars and thanks to all their staff.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthReally appreciate the review, Robert, thank you so much. We're so glad to hear you're happy with the quality of the service and the personal touch we strive to achieve.
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Review from Linda M (Client) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the whole service. I have been treated with dignity and consideration. The carers really care about you and nothing is too much trouble. I am so lucky to have them. I cannot speak highly enough about them.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and WandsworthThank you very much for taking the time to leave us a review, Linda, and for choosing us to support you. It is a pleasure working with you.
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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is calculated as follows: ( (80 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 89 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Sujina

Sujina Hannan

Job Title: Registered Manager Joined: 2020

Sujina joined the Wimbledon & Kingston Team in November 2020 and is dedicated and committed to ensuring carers are appreciated and empowered and Clients care are safely managed in their homes


Sujina will monitor the safety and quality of the service

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth to verify any information. View our terms and conditions. GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has an Enhanced Service - more info.