GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Suite 623, Highlands House, 165 The Broadway, London SW19 1NE
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9.8 26 Reviews
  • GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth, London
GoodOaks Homecare – Wimbledon, Kingston, Richmond and Wandsworth provides dependable and quality homecare services in the local area.
The health and wellbeing of the individuals in their care are always put first to ensure the best possible care and support.

GoodOaks builds a small team of care professionals tailored according to each individual's needs which provides a continuity of care. All staff are well trained and go above and beyond in everything that they do.

Services available include personal care, household and domestic services as well as specialist care services, such as live-in care and companionship.
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Care Provided by GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sujina Hannan (Registered Manager)

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth Reviews (26)

9.8

GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has a Review Score of 9.8 (9.800) out of 10, based on 10 reviews in the last 2 years.
Over all time GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has 26 reviews.

Overall Experience
  • 24
  • 2
  • 0
  • 0
  • 0
Date Published
  • 26
  • 5
  • 5
  • 10
  • 16
Reviewer Connection to GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth
  • 8
  • 7
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Kuda M (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owner, manager and the team went out of their way to accommodate our circumstances. They were able to get a carer going in to see Dad in really good order which alone was impressive. Their team was able to provide my dad with supplemental care and physical and unquantifiable but absolutely game-changing
social stimulation and TLC. Even the hospital team that they were coordinating with on Dad's care was really just so grateful and impressed with their attentiveness and contribution to his care. I was so impressed personally with their communicativeness, which meant so much because it really kept us up to date with how Dad was doing and gave us peace of mind. I honestly couldn't have asked for more, and in all honesty, they did more than was asked of them. I would absolutely recommend them and would use them again if the need arises.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thanks very much for your kind words, Kuda. We work hard to ensure that we are performing and supporting at a level over and above our clients' expectations. Best wishes

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dhirendra S (Son of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care and service given by Good Oaks to my mother. We have been using them for the last three months and they have been very friendly, caring and professional.
The carers come in the morning and they are on time and nothing is too much effort for them. They spend time
talking to Mum and making her feel safe and comfortable.
I thought Mum would struggle with strangers coming to the house but she has really taken to the carers and looks forward to them coming every morning.
The team at Good Oaks really do put the client first and are very helpful if changes are needed.
I have no hesitation in recommending Good Oaks.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you so much for the review, really kind of you. It is a real pleasure to know that we provide valued support for your mother and look forward to continuing doing so going forwards. Best.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from N S (Father of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Goodoaks are very flexible and responsive and tailor their services to the specific needs of the client. They are thoughtful and confidential. Also, they communicate effectively if there are any changes to personnel or dates.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for the review N S, we really appreciate it. We work hard to ensure we're offering a flexible and quality service and are pleased to know that we are able to deliver that for you.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sally S (Son of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with Good Oaks. The carers are great and the service is very flexible to your needs. We have carers twice a day and three times a day if we are away. They are very good carers and work to a very high standard. They chat with my mum and she looks forward to them coming in. They are
always on time and call if they are running more than 10 minutes late on a very odd occasion. We highly recommend Good Oaks Home Care.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thanks very much, Sally, for the kind review. Your mum is very much part of the Good Oaks family and we take huge pride in being able to support her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert F (Son of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a difficult time for care companies due to the shortage of people who want to do it.
Good Oaks have never let us down and Dad is always happy with the service he gets.
Good Oaks is a smaller company and as a customer, I really feel the more personal touch for this type of business is better.
(We were let down by one of the more "established" companies).
I really do rate them 5 stars and thanks to all their staff.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Really appreciate the review, Robert, thank you so much. We're so glad to hear you're happy with the quality of the service and the personal touch we strive to achieve.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda M (Client) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the whole service. I have been treated with dignity and consideration. The carers really care about you and nothing is too much trouble. I am so lucky to have them. I cannot speak highly enough about them.
Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth

Thank you very much for taking the time to leave us a review, Linda, and for choosing us to support you. It is a pleasure working with you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is calculated as follows: ( (50 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Sujina

Sujina Hannan

Job Title: Registered Manager Joined: 2020

Sujina joined the Wimbledon & Kingston Team in November 2020 and is dedicated and committed to ensuring carers are appreciated and empowered and Clients care are safely managed in their homes


Sujina will monitor the safety and quality of the service

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth to verify any information. View our terms and conditions. GoodOaks Homecare - Wimbledon, Kingston, Richmond and Wandsworth has an Enhanced Service - more info.